Alaya Tulum

"Not very good."

Radhoo Tulum

"Excellent stay. The hotel’s design is simply incredible and perfectly in harmony with its surroundings. A special mention to all the staff, especially the reception team (Abdi in particular), for their professionalism and kindness. Many thanks for making our vacation such a wonderful experience."

Hotel Ma'Xanab Tulum

"The hotel does not match the price and quality, I mean the hotel itself, the rooms, the common area, etc., everything is old and worn out. The service is good, the staff is friendly. But the hotel is not worth the money."

Delek Tulum

"This place is gorgeous and the service is impeccable! Perfect location for people who like daytime on the beach and nightlife. The AC was great to have in the room as it gets very hot and humid in Tulum. Truly all around great place!"

Alquimia Hotel Boutique

K'Uyen Boutique Hotel

"great staff. great location. You can walk to great restaurants, but Kasa has amazing food and service."

Dune Boutique Hotel Located at the Party Zone

"We stayed at Dune escapism hotel Tulum for nine nights and bought the all-inclusive package. Roberto, Abraham, Carlos, Damien, and Alfred. They were very helpful, accommodating, and friendly. We appreciated our experience at every meal."

Bahia Principe Explore Coba - All Inclusive

"What we liked the most was the Kids Club and the animators there!"

Dos Ceibas Tulum - Feel Good Hotel

"Where to begin... there are 2 reasons to visit Tulum- to Rest & Relax or to go diving. I came for the latter, and staying in this hotel was a mistake. Dos Ceibas is very far from the city center, it would take 350 pesos and 20 minutes to get there, assuming the taxi drivers won't scam you (and trust me, they will). Reception's availability is probable- they are either there, or they are not. WhatsApp will fix that until the evening. WiFi- there is no reception of it in the rooms. Go outside to the beach. It's a world of opposites I say... The rooms themselves are of poor quality. There is no air-conditioning, only 2 fans. The nets are torn and mosquitos will have a lot of fun at the room, accompanied by ants and baby cockroaches. Your drinking water supply is one pitcher per room. When you're out- you're out. I had to ask for more, but naturally, no AC means ice in the pitchers will melt in less than an hour, and I ran out at night. Breakfast isn't great, it should start at 7:30 but in reality, don't expect anything before 8AM, which for me was a problem because I needed to leave by then (25 minutes to the city center). The staff's level of English is limited, especially in the restaurant. After I finish dinner (around 9PM) and I head back, they close the doors, and there is no lighting or indicators for the name of the hotel, so it's easy to get lost without taxi. Still, not to be overly negative, I will say the following that goes well for them- the staff are nice people and will help you with problems (if you speak Spanish). The beach is splendid, and quiet, and the water is very warm and pleasant. To summarize, if you want a place to do some R&R and got nothing else planned, and you speak Spanish- go ahead! But if not, stay away from Dos Ceibas like the locust plague- or end up trapped in one!"

Tropicalito Villa on the Beach

"Se had an amazing time. Staff was great. Thank you Luis for delicious breakfast every morning. Love to come back to see those amazing sunrises. You can walk to great restaurants and boutiques. Close to papaya playa and azulyk Location is also great"

Punta Piedra Beach Posada

"The hotel charged us about 20 Euros more than the quoted final price of our booking with ridiculous excuses about different conversion rates. Our room, 2 Queen Beds Room, was next to the kitchen, which was operating all day to serve the beach, pool and restaurant area. Loud service staff and food smell accompanied us all day long. Towels were worn by use and full of brown spots. Breakfast was included but you only could have one thing, either an omelette or a pancake."

Hotel Qamar Lux

"Clean room, great location and convenient shopping, carparks available."