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Good breakfast, suitable for family outings. The room smells a bit tolerable. The surrounding environment is super good and will come next time.

The service is the most important for the hotel. For more than half a month, the whole set of services that such a hotel can provide can be kept at a top priority. Whether it can consider the price of the frequent residents, it will become better.

Still love this place, it is perfect for those who are just looking for a basic, clean, inexpensive place, in a good location. Have been coming here for many years now, each time for a 3-4 day stay. After Covid, the room cleaning services changed and now you only receive towel change and trash take out each day, with full cleaning on the 6th day of stay. Unfortunately, this reduced service was not consistent. On the first day, trash was taken out and towels changed. On the second day, the towel change was left on the table by the TV. On the 3rd day, no service at all. I

We originally made our reservation here simply because it was between Point A and Point B on our road trip. But after traveling around southern California, staying in less-than-happy hotels, and dealing with traffic; we turned to each other and said, ”Let's just go back to Palm Garden and relax for a few days.” The staff -- everyone! -- was friendly, the place was immaculate, the pool and garden area lovely and relaxing. Rosewood Trail and a movie theater close by. At this point, I'd go back there as our sole destination!

I was so pleased with the facilities - very unique layout of the hotel, kind of a fun and mysterious experience to explore the property and gain my bearings. I get a little tired of the typical hotel layout - it's always exciting to get a unique setup like this one. The hotel has been in business since 1969 but has obviously been completely redone, probably multiple times since then because it feels so fresh and new. There wasn't anything that felt old or stale - the entire room felt so clean and new, I highly recommend for germaphobes like myself. I felt very comfortable here. More than anything, I was so moved by the customer service. Being a semi-frequent guest of hotels all over, I've come to learn that lowering my expectations before checking in at most places will prepare me for the inevitable disappointment - haha. BUT this was not the case here - the gentleman who checked me in was beyond friendly and helpful, I felt so touched by the personal effort he clearly put into ensuring my check-in experience was special. I will remember that for a long time. The lady who assisted me in the evening with a small purchase in the lobby and adding my rewards number to the reservation was also very friendly and not in a forced or ingrnuine way. I truly felt her kindness, both, through the phone, and over the counter. She went above and beyond to make me feel valued as a guest/customer and associates like her and her coworker who checked me in just don't go easily forgotten in my book. The guest service and unique experience you're sure to have when you stay here are what set this hotel apart from the rest. I absolutely recommend if you're in the area. What a lovely place for anyone to come visit but still feel right at home. :)

An a dedicated Marriott hotel chain family we were truly taken back by a very bad stay experience on 5/22 to 5/23. I attempted to contact the hotel and the corporate office yet recieved a form letter type apology with no true correspondence back from Marriott to resolve such an issue. A Mr. Gustavson wrote apologizing for the trash in front of the hotel the urine looking substance in the elevator and the multiple tour buses parked outside of our room which were noisy throughout the entire night and early morning hours making it impossible to sleep. Mr. Gustavson also gave me an email that was incorrect. As I stated the noise in the rear parking lot all night long was very disruptive relative to getting any sleep in room #205, which was adjacent to where the buses and people were talking etc. all night long. I just had shoulder surgery and we were up in thousand oaks to visit the gravesites where my wife's parents are buried. We have never experienced such a disturbance and disruptive environment while staying at one of Marriott's hotels. We also reported the overflowing maintenance trash cart in front of the hotel with trash sprawled all over the sidewalk etc. as I noted it was just left of the front doors as I pulled into the parking stall by the handicapped space. The trash cart was a large gray wheeled unit used most likely by maintenance to clean rooms etc. We also reported a liquid mess in the elevator which we noted looked like urine. The entire experience was less than expected from the Marriott chain and without a phone call in return or reimbursement of the 20000 Bonvouy Points I spent on this nightmare stay. We were certainly not informed of the big tour buses and activity in the parking area adjacent to our room which should have been disclosed and surely we would have declined and asked for another room. The caution tape in the parking lot does indicate this was a predetermined plan and we were the victims of a poorly selected room. Needless to say, we will not be returning to this location and are truly disappointed that Marriott chose to ignore my letter to corporate and correspondence to the hotel. I would not recommend this location.

Overall it was pretty good, the room was spacious and the check-in process was convenient and quick. The hotel also has a swimming pool, although I didn’t have a chance to swim. The bad thing is that I had to pay the deposit twice... I couldn’t even see the toiletries in the room being cleaned after they were used up.

On July 18th 2022, my husband and I arrived at the HGI in Calabasas at noon which I realize is prior to stated check in time. I absolutely, positively and completely understand that check in time is 4:00 p.m. The problem is that we were informed our room was ready...HOWEVER...in order to check in prior to 4 pm I would have to pay an additional $75.00. I did not pay it. This is on top of the $187.00 a night I was already paying for the room. I was told this was corporate policy....however...NOWHERE...not in large print or the very small print on my reservation was this stated, nor was it stated anywhere on the Hilton Garden Inn website, or the website for this actual property. There were NO signs posted anywhere inside of the hotel stating this fact. If it is a policy, rule, program, plan or procedure it MUST BE STATED SOMEWHERE. . On the website for this actual property...under the tab ”Hotel Policies”...it does not show any fee for early check in, but early check out or late check have $0.00 fees. I have lost count as to how many people I have spoken with including the director of sales at the property (Eduardo) who basically told me they can do as they wish and blew me off. I have been in email contact with the front office manager (Alyssa) at that hotel and her response was the ”thank you for bringing this to our attention...blah, blah, blah”. I did speak with two people in Hilton corporate guest relations and was finally given additional Hilton Honors points. They now consider the case closed. I do not consider the case closed. No one seems to understand that there has to be notification of additional charges. I am still angry and frustrated, and after the way we were treated and disrespected at the hotel and again by all of the many people I have been in contact with I do not feel valued or appreciated as a guest or a Hilton Honors member. I am questioning my future relationship with the Hilton chain.

We came to Simi Valley to visit friends and family. I am so glad we chose this location. The shape of the buildings makes it convenient to all the amenities. The daily breakfast is real food and good coffee and juices, which we appreciated. The rooms have a refrigerator and microwave. The rooms were cleaned early everyday and done when we returned, even with a few special touches. The staff is amazing, pleasant, on top of any needs and always smiling. The rooms could use some updating but the price justifies it. The pool was clean and never got over crowded. The location was close to shopping and the Reagan Library and Museum. We would definitely come again.

Excellent get away to a well kept up facility. Everything was amazing. The site, location,and the employers.