Yaiza Otelleri

We had a nice clean appartement which was very spacious. The bed is really good, very soft and we slept like babies. Bathroom was nothing special but clean which is the most important thing. Breakfast is a bit on the expensive side. (8,- for 2 small orange juice). The staff was friendly. We would’ve liked to stay longer but unfortunately it was fully booked. The only downside was the 100,- borg that has to be payed with creditcard as we didn’t have one but we got the appartement anyway. I recommended this place to others if they’re looking to relaxed without the screams from tourists. If you read this as a tourist please keep this beautiful island clean and show your respect. (We walked around with an empty bag picking up trash along the road)

Well I had a lovely week here , I was so relaxed and chilled out and so sad to have to go home. The only thing I can moan about is a broken bin in the bathroom of our room , 177. Nothing else to complain about. Yes there were birds , I didn't care ,it wasn't a big deal . Everywhere is spotless ,all the beds were wiped down ,tables ,chairs ...all wiped daily. Everywhere is swept clean every morning , I never saw any rubbish anywhere at all. Food was lovely , so many choices . Beautiful salads , lots of pasta ,fish meat dishes . All kinds of bread , fruits ,cheeses ....I enjoyed my meals and so did my son ,who loved the spaghetti and sausages ! No complaints about food and you will always find something delicious. Breakfast is amazing , all different cereals and grains and yoghurts and I wish I had more than one stomach tbh It's all child friendly and wheelchair friendly. The marina is a 10 minute walk down hill , this is difficult on the return for wheelchair users or mobility problems . There is a little shop in the hotel that sells water and snacks and souvenirs. There is a great bus service into Puerto Carmen daily. We had a garden room, big and spacious,big bath . V comfy beds ,comfiest beds i have ever slept in abroad. Piano bar is lovely ,great musical entertainment most nights. You need cash for the safe deposit and towels but most hotels do this abroad and nothing to lose your head over, just take a bit of cash with you . Anyone who could get stressed at this hotel is probably a difficult person to please . The palm trees swaying and the beauty around you here is awesome. Lovely staff too , if you talk and smile to them you get smiles back ,all the staff were super friendly. Please go here and experience how lovely it is . One day I shall return ,I literally can't wait

A wonderful trip to celebrate 40years of friendship with my best friend. We stayed in a Club room overlooking the pool and sea with a large balcony. The facilities in Club were excellent and well worth the extra cost. The staff were attentive wherever we went and in particular we enjoyed the fun provided by Zakaria at afternoon tea and evening drinks. His “five minutes drinking time left” (when there was at least an hour or more remaining) made everyone smile. He suggested recipes for different cocktails at the evening free bar and always asked after everyone’s day. We could not fault the hotel. We didn’t use the pool area as we had trips out and enjoyed walking over the cliffs to Papagaya beach (sandy cove with lovely soft yellow sand). It always looked relaxing and there was a quiet peace about it. Next time I might try a pool session. Lots of restaurants around but with afternoon tea included and a few snacks with our evening drink we didn’t feel hungry enough to sample many!

Just got back from our week at the Hotel Rubicon Palace, having stayed previously in 2019. This time my husband and I were accompanied by our four year old and 10 month old baby - it was our first trip abroad as parents and we had high hopes following our previous trip. There's much to like about this hotel - the grounds and the public areas of the hotel are all very well kept, the staff are generally friendly and welcoming, and we enjoyed the buffet and the a la carte restaurants. Our four year old adored the mini club and all the activities. And he had the time of his life in the children's pool. We had a few minor issues during the week - having to change rooms due to bugs, key card not working, etc, but we were able to sort these with the help of the staff. The reason I'm writing this review (and I almost never write reviews) is that I was so so disappointed with the cleanliness of the baby club. Our ten month old is too young for the activities which are for 1-3 year olds, but he's very mobile so I was really looking forward to taking him to the baby play area so that he could play safely each day. However, it was FILTHY and I didn't feel that we could safely use the facility. The staff there were lovely, and clearly wonderful with the babies and toddlers, but there appears to be zero cleaning protocol for the baby club. One of the baby walkers had dirt encrusted around all the buttons, and each toy had a thin layer of grime all over it - including every ball in the ball pit. Now I get that babies are yucky creatures, and it's hard to keep things clean - but this level of dirt looks like it has been accumulating for YEARS. Has no-one really complained about this in all this time? Or have people complained, and the hotel has so little regard for its youngest visitors that it has done nothing about it? I know the management read these reviews and respond.... for me, the only acceptable response will be to tell me that you're closing the baby club for a day or two to do a thorough deep clean of all the surfaces and toys. And that the baby club will get cleaned as regularly as all the other parts of the hotel going forward. And if parents are reading this before their holiday, and they arrive to find the baby club is still in such a poor state - please raise it with management! They cannot claim ignorance of this anymore. Our babies deserve better than this.

Had a lovely trip here is a perfect location to all pdc on the flat reception staff very welcoming quick and easy check in room nice and clean yes it’s dated and could do with more plug sockets but no big deal restaurant overall good food can’t fault few grumpy staff members but some very nice ones to you get a fee safe but do have to pay for fridge 10 euros for the week with a couple of beers and Pringles can have different packages so very reasonable My only down point is the price of the drinks really rip you off most of the bars along the ***** are 2-50 for a beer just up the road so why do they need to charge almost 5 euros puts you off staying in for entertainment but we will be back already rebooked 😀

When you stay at H10 Timanfaya Palace in Yaiza, you'll be near the beach, within a 10-minute drive of Playa Blanca and Marina Rubicon. This upscale hotel is 6.3 mi (10.1 km) from Papagayo Beach and 12.2 mi (19.6 km) from Corralejo Dunes Natural Park.Enjoy a range of recreational amenities, including an outdoor pool, an indoor pool, and an outdoor tennis court. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a hair salon.All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at La Bocaina, one of the hotel's many dining establishments, which include 4 restaurants and a coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Yaiza? This hotel has 1259 square feet (117 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.Make yourself at home in one of the 305 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets.

This hotel is to be recommended ! Delightful apartments and bungalows set in lovely gardens the complex was full but you would never know ! I have never been to a place more peaceful , it feels more like a group of private villas and apartments , the staff are a delight the whole place is spotless the only tiny gripe we had ( and this is nit - picking ) was the fact there was no fan in the bathroom , the kitchen was well equipped to rustle up snacks with induction hob small range of pans , toaster and micro wave oven , the thing I really must stress is the peacefulness of the place perfect for unwinding , taxis are a little less abundant at this end of town but you you can summon them from reception even a day in advance ,the arena bar resultant part of the complex serves great good as does the pool bar .All in all a most pleasurable experience .

First time staying in a H10 hotel and overall we were really impressed. All over the hotel is lovely and clean Staff are amazing. Nothing is too much trouble Good location. Short walk to the seafront, the harbour or Playa Blanca All inclusive drinks were brand spirits and good measures Food was varied. Italian restaurant was lovely. Pool bar had a good menu for lunch or snacks. If you go to the buffet restaurant at the end of each service the food is lacking. It’s colder and been stood out for longer. Room was spacious with aircon. We were at the back of the hotel so overlooked the car park but it was quiet. Room cleaned daily. They provide shower gel, shampoo, conditioner and body lotion. Also in the bathroom is a hairdryer which is ok for short hair but you have to hold the button on. Toothbrush, shave kit and tissues also provided. Bottled water and drinks in the fridge when we arrived but they are not replenished. You can buy a bottle from reception for 4 euros that you can fill from the water machines around. The bed was huge and comfy. And the sitting area was spacious and sofa was comfy. The TV has only news channels in English. There is entertainment in the daytime by the pool. Singers, DJs etc. evening entertainment varied. Some excellent and some hilariously bad. One pool was heated but the other freezing. But small so ok for a dip but not for swimming. Not a huge amount of parasols for shade but we managed to find somewhere to sit each day and a parasol when we needed it. The spa is lovely. I had a massage and it was very good and relaxing.

We took a holiday away to a favourited location of ours, Lanzarote and decided to stay at the AEQUORA suites as it looked professional and relaxing enough to get away from stress. However little did we know a stress free holiday was going to become more stressful. One night as we were coming back from a walk towards the sea front, my mother used one of the ”disabled friendly” access ramps. She fell backwards on property of the hotel and has now become even more disabled with issues to walk and pelvis problems. She got an MRI at our local hospital yesterday and has confirmed that she has dislodged discs in her spine with nerve issues due to the fall, on a ramp that was supposed to be disable friendly. We spoke to one of the management who was lovely, but tried to blame the local Lanzarote council for the ramp and the fall. However the fall happened on the grounds and they're not willing to take responsibility for the incident. We were told to go to the hospital in Lanzarote but my mother declined as she has spent so much time in hospital recently and wanted a break. Not only did the fall happen once, but TWICE!!! Can't really label this hotel being disabled friendly if all it does is make the disabled, more disabled. Another problem we encountered was discrimination from the staff at AEQUORA, this doesn't apply to everyone but specifically the female assistant manager. With my mother being bound to a wheelchair for long distance and a walking stick for short distance because she has walking issues, we wanted to sit at a double table made for four, but only three of us were attending that table. We needed a bigger table and a quieter walk way so my mother doesn't get knocked and has a fall (Common occurrence here). However we were approached by a rude assistant manager who started saying how we weren't allowed to sit here and had to sit at a small 2 person table for 3 in a area with a lot of footfall, a tripping hazard for my mother and even my elderly grandfather. Me and my grandfather tried to explain to her that we needed to sit at a four person table (even though there is 3 of us) due to my mothers disability, which she rudely ignored and started putting her finger in me and my grandfathers face then ignored us and started talking down to my mother. For which my mother couldn't stick up for herself due to not having a voice at the minute due to medical reasons. I couldn't believe my eyes after the amount we have paid to come here, and the labels this hotel establishes itself with. After both these incidents we spoke our concerns to the Guest experience manager who was incredible. He gave us a table for 4 for us 3, and had a technician to come repair my mothers wheelchair temporarily which has now fully fallen apart due to the falls which occurred on site at the AEQUORA suites. I think this hotel is great for kids and families as long as there is no disabilities. Which is quite disappointing to see as you would think most places would be no

I would like there to be a rating between AVERAGE and VERY GOOD, and this hotel was above average, and below very good - there needs to be a GOOD rating- but this is trip advisors fault not the hotels! I stayed with a friend, in a junior suite 2-9th June 2023. Let’s start with the room. We arrived around midday and our room was ready – hurrah- super friendly, knowledgeable receptionist checked us in, gave us a load of info and a map and off we went! The excitement turned into a little bit of disappointment when we realised that instead of the 2 single beds pushed together, as depicted in every single solitary photo of a junior suite, it was one double bed – not ideal for friends holidaying together. The shower was VAST – very impressive but it was let down by the grout on the floor of the bathroom which was grubby and could do with replacing. The room itself was clean, big, and bed comfortable, with air con, tea/coffee making facilities and a fridge. Cleaned daily (except cups etc which were randomly not) – by exceptionally friendly cleaning staff. We had an issue with the bathroom on the first night, whereby we created a paddling pool in the shower room due to a blocked drain! -Quick trip to reception and super friendly Mr fix it man was with us in 5 minutes, fixing the issue, which never reoccurred. The restaurant had a fab selection of differing foods, always something to suit all tastes, and a chef always cooking you up something – eggs/omelettes/fresh fish/chicken etc. Mountains of fresh salad, fruit and bread – and snacks pretty much all day! Restaurant staff were all amazingly polite, friendly, and attentive. Bars were what you would expect of a 3*, local wine, spirits, premade cocktails, and once again amazingly polite, friendly, attentive staff. The pool was lovely and warm, with nice views looking down to the sea – never had an issue with getting a sunbed, but there is limited space around the pool area. I believe the other side of Flora is much quieter if you don’t like 4000 inflatables, and their young owner’s noise. The hotel is on a hill…… very pleasant stroll down, under 3 euro in a taxi back – not an issue at all. With a taxi rank just outside the hotel getting back to the airport was nice and easy to (approx. 20 euro). There was only one real thing that let this hotel down, the entertainment- whilst some of the live music acts were great the male half of the entertainment team (which consists of 2 people), really did not have his mind on the job at all. If you are going to work in entertainment you need to be enthusiastic 24/7, with both adults and kids, or they will lose interest fast. Which I witnessed on several occasions. Don’t put out water polo nets and walk away to chat to another member of staff, not even asking if anyone wants to play, don’t do 1 song at the mini disco, not engage the kids(more than once), and again walk away to chat to more staff members, don’t roll your eyes when someone asks you to repeat a qui