Yüzme Havuzu İçeren Hyōgo ili, Japonya Otelleri

"对不是日本人完全不友善的酒店 Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude. Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in. When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all. I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy. There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup. Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special. Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else."

"酒店在山上，位置有點偏，但有提供接送。我們在遊客中心打了酒店電話，沒幾分鐘車子就來接了。由於前一晚是住另外一家温泉酒店有行李寄存的，上車後詢問司機舒服可以送我們取行李後再入住有馬公主。司機很爽快地答應了。服務真是好。館內有室內温泉赤湯（較淡）、銀湯，可惜沒有露天風呂。離開時又送我們到車站。"

"Excellent hotel for a family stay. The room was clean, spacious, and very comfortable, making it easy to relax with children. The staff were friendly and attentive, always ready to help. The location was convenient, and the overall atmosphere felt safe and family-friendly. Great value for a comfortable and enjoyable family trip. Highly recommended."

"歴史ある旅館のため建物や設備には古さが感じられましたが、朝夕共、お食事は出来合いのものは何一つなく手がこんでいてどれも美味しかったです。 温泉もとても気持ちが良かったです。 2階のベッドのお部屋の棟にエレベーターがないのが残念でした（無計画に増築されたのかな？）。重い荷物を階段で運ばなければならず大変でした。"

"Великолепное место в целом. Рекомендуем к посещению. Вышла замечательная прогулка от станции до отеля, на месте максимально вежливо встретили, все рассказали и показали. Проводили в номер, рассказали о порядке. Брали традиционный номер с футонами, вид из окна просто потрясающий. Онсен включает два источника, удобную зону раздевалок, массажных кресел, сауну и бассейн с холодной водой. Выдают фрипассы во 7 общественных бань деревни. Имеется шатл, который возит по точкам для прогулок. Цены не завышены. Завтрак на шведском столе был прекрасный. Остались очень довольны, хотелось бы вернуться сюда ещё!"

"Really good experience in there!!! Love their hot spring!!!!!! You can have the really beautiful view when you enjoy the hot spring!!! The service was really good and they try their best to communicate in English with me. However, don’t expect that the room is so clean. Is still acceptable for me. Strongly recommended if you drive a car to there."