Huge hotel with great facilities, but gym, sauna, onsen and pool have to be paid extra and at high prices. That left a very bitter aftertaste. The room was large but a bit dated and could be cleaned better.
The service at the reception could be nicer and speak better English. However, the rest of the service staff were extremely nice and helpful. Early check-in was possible free of charge.
The hotel is very close to Kobe airport, but only offers a shuttle service for the train stations. Why not also for the airport is somewhat questionable.
This is a wonderful hotel to stay while in Kobe. It is just next to Kobe Harborland and Kobe Port Tower. The room we had comes with a private balcony offering a spectacular view of the harbour. The room is clean, comfortable and has full amenities. The hotel provides bus shuttle service to and from Sannomiya Station. There is also a Family Mart located at the lobby where you can buy snacks, drinks and other additional amenities. Hotel is also walking distance from a Starbucks which opens at 7:30am should you need to get your coffee and the famous BE KOBE sign. Highly recommended.
the room is huge for our family of 3! love it and there is hot spring bath, although is a distance away from the hotel, is worth going for it to detox. the hotel surroundings were great photo spots too, highly recommended.
Really good experience in there!!! Love their hot spring!!!!!! You can have the really beautiful view when you enjoy the hot spring!!! The service was really good and they try their best to communicate in English with me. However, don’t expect that the room is so clean. Is still acceptable for me. Strongly recommended if you drive a car to there.
Hyōgo ili OtelleriZiyaretçilerin %6 kadarı bu bölgeyi tercih ediyor
MMisafir Kullanıcı2024.10.01
My non-smoking room smelled of smoke. Fortunately the staff were exceptional, and I soon received another room.
One staff told me that because the room was ”Japanese Style”, and that I had to take the bedding from the closet, move the low table and make up my own futon.
I live in Japan and I know what a ”Japanese Style” room is. Ryokans of a good grade will have staff make up the futons. When a hotel is too large, the work of making up the futons for all rooms becomes onerous, however, one wonders why ”five star hotel” if one has to make up one's own futon AND receive education on what a ”Japanese Style” room entails [ I am in the hotel business].
The lobby is bleak and looks cheap. No style, no charm. The seating is ugly and cheap. There are real plants here and there but no cut flowers. Cut flowers are very expensive in Japan. Too expensive for this hotel.
The final point is that I booked this specific hotel in order to take a swim. Although the weather was fine, the pool had closed the day before I arrived. The pool was still full of water, perfect and peaceful, but ”closed”. No doubt, this saves on staff and other expenses, in the same way that making up one's own futon does . . . all this is fine for a hostel, but not for a luxury hotel.
I have been generous with my star-giving because I like to be kind, and because several of the staff were truly exceptional in their kindness and service, however, we hope that the management will note our comments. Please pay for more staff and please keep your pool open as long as the weather permits. Global warming means pools can stay open longer. :-)
Hyōgo ili OtelleriZiyaretçilerin %6 kadarı bu bölgeyi tercih ediyor
AAnonim Kullanıcı2024.10.20
The hotel is right next to the Architectural wonders of Awaji and you can view them with the seaview as a background right from the balcony. The size of the room is also very comfortable. Would also like to recommend booking the breakfast buffet. We have tried two restaurants from the hotel and bought souvenirs from the shop and have nothing to complain about.
Hyōgo ili OtelleriZiyaretçilerin %6 kadarı bu bölgeyi tercih ediyor
AAnonim Kullanıcı2024.07.16
A Beautiful hotel with beautiful sea view. The whole building is such an art piece.
The staff is nice and the room is fine. The location is a bit difficult to reach if not driving. But the view and the beautiful design by Andou Tadao is worth to come at least once.
Great stay, tasty breakfast buffet, clean comfortable room with wonderful view of Kobe city & harbour, conveniently located near JR Shin Kobe station.
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8.9/10
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184 AED
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9.3/10
Harika
AAnonim Kullanıcı对不是日本人完全不友善的酒店
Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude.
Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in.
When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.
I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.
There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.
Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.
Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
MMisafir KullanıcıIt was a hotel with a beautiful night view. What was most satisfying was the attitude of the staff, who always responded with a smile and took good care of detailed requirements. It was the best experience without disqualification reasons.
MMisafir KullanıcıMy non-smoking room smelled of smoke. Fortunately the staff were exceptional, and I soon received another room.
One staff told me that because the room was ”Japanese Style”, and that I had to take the bedding from the closet, move the low table and make up my own futon.
I live in Japan and I know what a ”Japanese Style” room is. Ryokans of a good grade will have staff make up the futons. When a hotel is too large, the work of making up the futons for all rooms becomes onerous, however, one wonders why ”five star hotel” if one has to make up one's own futon AND receive education on what a ”Japanese Style” room entails [ I am in the hotel business].
The lobby is bleak and looks cheap. No style, no charm. The seating is ugly and cheap. There are real plants here and there but no cut flowers. Cut flowers are very expensive in Japan. Too expensive for this hotel.
The final point is that I booked this specific hotel in order to take a swim. Although the weather was fine, the pool had closed the day before I arrived. The pool was still full of water, perfect and peaceful, but ”closed”. No doubt, this saves on staff and other expenses, in the same way that making up one's own futon does . . . all this is fine for a hostel, but not for a luxury hotel.
I have been generous with my star-giving because I like to be kind, and because several of the staff were truly exceptional in their kindness and service, however, we hope that the management will note our comments. Please pay for more staff and please keep your pool open as long as the weather permits. Global warming means pools can stay open longer. :-)
MMisafir KullanıcıGreat stay, tasty breakfast buffet, clean comfortable room with wonderful view of Kobe city & harbour, conveniently located near JR Shin Kobe station.
CCamilla TamI booked this place at the last minute as we wanted to extend our stay in Arima Onsen by one night and most hotels were fully-booked. I searched on *********** but couldn't find any suitable accomodation so thought to try Trip.com. This hotel came up only on this site and I was delighted to find it. At first I was concerned by the lack of reviews, but all the reviews were good and the room looked ideal for a family of four; 2 western beds and 2 tatami beds, with spacious living area and separate bathroom and toilet. It was really great value for money. The size of the room was very generous, and the facilities were great. We made use of the Onsen baths and the table tennis room during our stay. None of the staff spoke english but this wasn't an issue as they were all adept at using google translate. The location is also fine - it is situated between the town and the ropeway, so it is easy walking distance to each, which was very useful since they dont offer any shuttle service. All in all I would reccomend it for a short stay in Arima onsen as it is really good value for money.
AAnonim KullanıcıHuge hotel with great facilities, but gym, sauna, onsen and pool have to be paid extra and at high prices. That left a very bitter aftertaste. The room was large but a bit dated and could be cleaned better.
The service at the reception could be nicer and speak better English. However, the rest of the service staff were extremely nice and helpful. Early check-in was possible free of charge.
The hotel is very close to Kobe airport, but only offers a shuttle service for the train stations. Why not also for the airport is somewhat questionable.
JJimmy ChewThis is a wonderful hotel to stay while in Kobe. It is just next to Kobe Harborland and Kobe Port Tower. The room we had comes with a private balcony offering a spectacular view of the harbour. The room is clean, comfortable and has full amenities. The hotel provides bus shuttle service to and from Sannomiya Station. There is also a Family Mart located at the lobby where you can buy snacks, drinks and other additional amenities. Hotel is also walking distance from a Starbucks which opens at 7:30am should you need to get your coffee and the famous BE KOBE sign. Highly recommended.
MMisafir KullanıcıGreat hotel in a fantastic location! We had a lovely time here and were well looked after. The onsen was glorious in the evenings also. Wasn’t too happy about the added cost of being given a second key for the room (which we didn’t ask for, but were given and had no idea we would be charged). Aside from the added cost at check out, it was lovely!!
MMisafir KullanıcıStaying at this hotel was an unforgettable experience! The onsen was of the highest quality, providing a serene and rejuvenating escape. The service was impeccable, with staff going above and beyond to ensure a comfortable stay. My room was incredibly spacious, featuring luxurious amenities that added to the overall comfort. The view from the balcony was breathtaking, offering a perfect spot to unwind and take in the scenery. If you're looking to indulge in a high-end Japanese experience and have the budget for it, this hotel is an excellent choice
FFishvibesI had an amazing stay at Hanagoyomi Hotel! The highlight was definitely the food—both breakfast and dinner were delicious, made with fresh, seasonal local ingredients that really showcased the area’s flavors. The environment is stunning too; soaking in the hot springs while facing the sea was pure bliss. The staff were incredibly thoughtful and attentive, and communicating in English was never an issue—they made everything so smooth and welcoming. Highly recommend this place.
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