Yüzme Havuzu İçeren Hyōgo ili, Japonya Otelleri

对不是日本人完全不友善的酒店 Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude. Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in. When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all. I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy. There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup. Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special. Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.

A wonderful stay at Hotel Okura Kobe. The room was large and very clean, with three comfortable beds that made it ideal for families. The natural light and view added to the relaxing atmosphere. Staff were friendly, attentive and made everything smooth from check in to check out. A truly comfortable and enjoyable stay in Kobe.

入住的日式山景房，酒店面朝大海在半山腰上，必須自駕才能到達。大堂很大，下午有免費小食和各種飲料及啤酒提供，還有免費乒乓室可以娛樂。日本人居多，晚餐和早餐都是自助餐形式，品種很多刺身也很新鮮。唯一感覺不好的是晚上需要自己鋪床，但是也能接受。工作日人也挺多

Великолепное место в целом. Рекомендуем к посещению. Вышла замечательная прогулка от станции до отеля, на месте максимально вежливо встретили, все рассказали и показали. Проводили в номер, рассказали о порядке. Брали традиционный номер с футонами, вид из окна просто потрясающий. Онсен включает два источника, удобную зону раздевалок, массажных кресел, сауну и бассейн с холодной водой. Выдают фрипассы во 7 общественных бань деревни. Имеется шатл, который возит по точкам для прогулок. Цены не завышены. Завтрак на шведском столе был прекрасный. Остались очень довольны, хотелось бы вернуться сюда ещё!

This hotel is next to the ropeway to herb garden. There is a supermarket , train station and ¥100 shop within the same building. There is a 7-11 just outside (level 1). Parking is available at 8th floor for hotel guest chargeable at ¥1500 per night. Breakfast is fantastic - their curry , omelette and smoothie are their specialty. Highly recommend to stay at this hotel .

The location was great for going around the sea side such as harbor land. The hotel is also one of the iconic hotel nearby the port island. This had made me excited to stay, however, there are a lot of problems. For example, they had “eco-friendly” cleaning. This means they wouldn’t change anything except towel the entire 3 days. Furthermore, the hotel did not had adapter for charging, as well the room did not have USB port, the lack of amenities is also concerning. The air con is also very warm (?) apparently, half the hotel room is shut down because of aircon check. But overall, employee were nice and it was a fair stay. The big problem is the price is way too high considering what it has to offer especially in a city like Kobe where prices should be lower than major cities

The room was spacious and comfortable, providing a serene atmosphere for relaxation. The onsen facilities, along with the provided Japanese bath suits and slippers, added a delightful touch to the experience. The breakfast buffet featured a variety of healthy Japanese options, which I found both satisfying and nourishing. Additionally, the view of Kobe Tower from my room was a charming highlight. The hotel's design reflects a refined minimalistic luxury, creating an elegant and calming environment. Overall, I highly recommend this hotel for anyone seeking a blend of comfort and traditional Japanese hospitality.

It’s the second time staying in this onsen. It’s overall good. We stayed over the weekend and the onsen was very crowded. Other than that, it was great.

Location is not hard to find with clear signages and correct Google Navi - winding on the mountain road but manageable (on the way down though Google led us to a private road but it's not relevant here). The building is gorgeous - a little inconvenient dragging the luggage from the car to the room if you have lots of stuff. We kept the large suitcase in the car and only brought in what we needed for the night. Front desk lady's attitude was a little cold. There's no Futon service though - it shocked us a little that we had to lay out the futon in the Tatami room ourselves. All the Ryokans/Jhalf board hotels we went to would have Futon service during dinner time. Also the room was cold and we couldn't get the A/C to heat up properly; there might not be a heating function at all? There was also loud banging noise at some points (it was windy that day), but thanks goodness someone fixed it before we went to bed. Breakfast and dinner are OK, and meal service is good.

Bathrooms are the 90's type but overall rooms are clean. Love the shuttle service to Sannoomiya very frequent and convenient to go into the city instead of taking the trains. Front desk helped us to book for a taxi to the airport limousine area and it was Japanese punctuality. Overall pretty nice and decent place might come here again. Lastly the hotel is located next to the Convention Centre so if you have an event there this place is just perfect.