Yüzme Havuzu İçeren Hokkaidō, Japonya Otelleri

I have stay this hotel for 5 nights. gotten a free upgrade , and the room size is spacious. The room is very comfortable and clean. However, the TV cannot play YouTube, this is one of the shortage

New hotel . Everything is new so we really enjoyed our stay . Service staffs were friendly and helpful . Will stay again for sure

連續住五天，飯店看起來有年紀,是用鑰匙開門的,有年代感。設備該有的都有,優點是房間很大,飯店人員英文不太好,建議多用翻譯機溝通。加購早餐還行,推薦點洋食,另外飲料可以喝到飽,有咖啡茶果汁等。

The hotel provides a shuttle bus pick-up from Sapporo Station (Bus Terminal), but reservations can only be made by phone call. Email requests are not accepted. We arrived on a Sunday, and the bus was already fully packed when leaving Sapporo Station, so it is best to book early. The hotel itself is a little old, though the public area toilets appear to have been recently renovated. The public onsen pools are large and relaxing, but the stone tile flooring can be slippery from long use, so be careful when walking in the bath area. The buffet has a good spread of dishes. I especially enjoyed the dinner scallop miso soup, handmade sushi, and desserts. The restaurant was lively and fully packed with both local Japanese families and overseas tourists. One minor downside was the seasonal fruit such as lychee. It would be better if the hotel ensured the fruits were properly washed before serving. Wi-Fi connection in the hotel is strong and stable unlike the big spa hotel in lake Toya which I just stayed a few days ago.

環境真的很好，森林屋兩層，大概一百平方米，對比之前住在札幌、登別還有留壽都的房間，大太多了。而且屋內設施齊全，兩室兩衞。很安靜，隨時出門玩雪。美中不足的是如果不是開車過來的，就要吃酒店的晚餐。酒店的晚餐很貴，點了room service,份量挺多的，也很好吃。還有就是酒店一台售賣機都沒有，衹能在大堂光顧酒店的飲料與蛋糕。早餐包了，是很有儀式感的，全部職員在餐廳門口迎接，我們趕時間，匆匆吃過就去機場。娛樂除了雪就是旁邊有高爾夫球場，娛樂不多，但是作為休息的一站還是不錯。

The Hotel is rather OLD. For the western style room that I stayed at, the furniture is founded with lots of chipping and scratches. Carpets are of very old design and colors of the carpet is faded in high traffic areas without replacing before it worn out. The foam/paddings used for the chairs inside the room are losing its elasticity. For the bed, there is a padded comforter provided instead of a proper blanket. In general, the quality of the hotel is not up to nowadays standard in all aspects (except the lake view) given such relatively high room rate charged. But I must admit that the hotel is situated in a very good location and with very nice view of the lake. Love the firework show on the lake in the evening.

Hotel includes dinner and breakfast. Dining is at the ”food hall”, buffet style. Not including the study drinks yen 350. There is a kids corner on the right when entering the cashier counter. The room was on. Japanese style. Maybe due to the environment, the room looks tired. All mental parts were badly rushed in toilet. Car parking is behind the hotel up the hill. Walking to the hell valley is a good 10-15 walk up hill. Could just drive up and park for yen 500. Overall the place was OK, just old feeling

It might have not been clearly mentioned but there is no air-conditioning provided, only central heating. During my time there, weather was cold out so the room only had 3 levels, low heat, medium heat and high heat. There is no way to sleep in those conditions and it took me a while to realize because the receptionist on the help desk phone did not speak English, so I went down to the lobby past midnight to ask the only staff available. Through some help on google translate and his hand gestures, I was told that I had to leave my windows open to let cold air into the room. This was not explained at any point during the check-in so I guess that's the downside for foreigners wanting to stay here. There's also a hot spring tax you have to pay when you check out. All things considered Jozankei is not a big town so everything is accessible and the hotel is generally comfortable otherwise.

The Windsor Hotel at Toya may boast its status as a premier 5-star luxury destination and its historic role as host of the 2008 G8 Hokkaido Toyako Summit, but our recent stay fell far short of expectations. Despite the grandeur of the location and its breathtaking views, the service quality was surprisingly poor for a hotel of this caliber. English communication was inconsistent and below the standard expected at an international luxury property. Housekeeping was careless—leaving a used cleaning towel on the bed after daily room service, which is simply unacceptable. When I drove to the main entrance to pick up my family, I was abruptly asked to leave immediately, even though only a few cars were present. This lack of hospitality was jarring. Additionally, being charged for extra bottled water—something even 3-star hotels offer complimentary—felt petty and out of touch with luxury norms. The most troubling experience came during checkout. Two of our international credit cards failed to process, and although we successfully paid with a third, the staff’s attitude was unprofessional. We were met with a sour expression and the word “FINALLY” once the transaction went through—an unacceptable remark that left a lasting negative impression. While the hotel’s setting is undeniably beautiful, the overall service and treatment we received did not reflect the standards of a true 5-star experience. I hope the management takes these concerns seriously and works to improve both staff training and guest relations.

極度滿意，提供免費停車場，提供早餐，酒店房間是我住這麼多天的酒店最大的一間，遺憾的是酒店沒有電梯，只有樓梯，辦理入住時，要提着兩個行李篋到接待處。讓我更加難忘的事，我遺漏了IQos的加熱設備在洗手間內。下次入住時碰碰運氣，看看是否可以找到？😅🤣