Yayınlanma tarihi27 Ara 2025
Misafir Kullanıcı
Huaqing Palace resort service staff quality is excellent. The front desk staff provided excellent service as she provided her personal WeChat number to us as we do not have a domestic China mobile number in case we need any help during our stay. She also help us to book the appointment for the free photo shoot experience as we are unable to book due to the domestic mobile number issue. The resort also provided a free birthday cake for us as my wife’s birthday falls on the same day as the resort stay. The janitor staff, transport, restaurant, and other service staff are also courteous and provided excellent service and advice. We truly enjoy our magical stay there.
Additional point just for further improvement is to explain the procedures for the guests to use the public hot spring bath as some guests are first time users.
Daha Fazla Göster
Gecelik başlangıç fiyatı:312 AZN
Yayınlanma tarihi23 Ara 2025
Misafir Kullanıcı
Very clean and well-appointed room. Comfortable bed and pillows. Tub nice although the water was not super hot. Room heater worked well. The gym here is actually pretty nice, including dumbbells up to 25kg, some straight bars up to 30kg, a smith machine, a few regular machines, bands, yoga mat, and various treadmills/bike/ellipticals. However, it seems just using your card doesn’t work to open it, you have to get an employee to unlock it for you, and it’s a bit difficult to find due to not enough signage pointing it out. The hot springs outside were pretty nice, I was surprised that despite staying in the hotel I still had to pay an additional fee of over $20 to access the hot springs even just one time. Breakfast buffet was also another $20. The hot springs had lots of small pools, they all seemed the same but with water ranging from 37-42C from what I could see walking around a little, I’m not sure how natural they are because they didn’t have any smell or special feeling despite supposedly being from a sulphur source? In December there’s not too many people so you can easily find a small pool for yourself. They also have a large indoor swimming pool which is suitable for swimming laps. There’s not much in the immediate surrounding area but it’s only a 5-10 minute walk to the nearest subway station and a 10 minute drive to the Hua Qing Palace. The staff speak English and are polite and friendly.
Daha Fazla Göster
Gecelik başlangıç fiyatı:146 AZN
Yayınlanma tarihi6 Tem 2024
Misafir Kullanıcı
This hotel overall is quite good, staff is helpful and friendly, is nice place to stay, but regarding the facilities, due to swimming pool can open to public paid for entrance not only hotel guests, I have happened unhappy thing on it, a Oldman is not hotel guest should be paid for entrance, when I play with my children in pool , he suddenly come and said the lane is not for playing, pls go beside lane, on the begin I didn’t realise have this issue rules, then we move beside lane, after that i double confirm with staff in hotel, didn’t have this kind rules. I was quite unhappy with that.
Daha Fazla Göster
Gecelik başlangıç fiyatı:131 AZN
Yayınlanma tarihi10 Kas 2025
Misafir Kullanıcı
the locations is excellent for travelling around! the services for checking in and customer services is excellent too, especially the staff named Sakura' whose attitude and professionalism knowledge is very good. The only comment is the handrail of the balcony of my room is not that clean enough.
Daha Fazla Göster
Gecelik başlangıç fiyatı:302 AZN
Yayınlanma tarihi26 Ara 2024
Joanne Yeo KH
We checked in around 12 min night and was served by Ms Loopy. She also slept helpful to share with us where we could get our yummy supper and also sending us various links that we could explore for the next two days.
The room was spacious compared to other other hotels we have stayed during this trip.
Upon knowing one of the rooms were celebrating their wedding anniversary, she made a personalised card for them in the wee hour.
The toilets were also very spacious with both a shower and a large bathtub which were both very enjoyable.
The only shortfall was we were unavailable to swim in the pool as we were not aware of the requirement to wear a cap. Suggest the hotel to keep visitors informed of the detail prior to others' trip. Thanks.
Daha Fazla Göster
Gecelik başlangıç fiyatı:162 AZN
Yayınlanma tarihi20 Eyl 2025
YH.KEONG
Great location for those who like to experience local Xi'an lifestyle. Surrounded by friendly neighbourhoods and lots of food choices day and night. Very convenience with shopping malls nearby and metro just few hundred meters away. I was upgraded to a higher floor room, but the view is not as good as I thought. Room are ok but personally I do not like central control air-conditioner. I prefer to control the temperature I like. I would like to praise hotel staff He Ya Ping for her great service and I have a pleasant stay for 10 days.
Daha Fazla Göster
Gecelik başlangıç fiyatı:103 AZN
Yayınlanma tarihi4 Ağu 2025
Misafir Kullanıcı
The skyscraper is very large and beautiful. The rooms are nice and have all the amenities. We were given a free room upgrade. There's a beautiful pool and a gym available. Towels were changed and the bathroom was cleaned every day. Breakfast was a buffet with all kinds of food, with chefs preparing typical Xi'an dishes on the spot. Above all, the staff was very kind, accommodating all our requests and offering us yogurt drinks, desserts, and soups for dinner or a snack completely free of charge. Some of the staff speak English, but with WeChat, you can communicate with a translation tool. I recommend it! Excellent value for money.
Daha Fazla Göster
Gecelik başlangıç fiyatı:62 AZN
Yayınlanma tarihi19 Kas 2025
LKW82
I have always loved Sofitel around the world for the most comfortable beds. Slightly dated but it's still well maintained. The optimal location within its own compound makes it safe and quiet. The best thing about this Sofitel in particular? It's staff. Impeccable service quality. I had a midnight check-in, they were ready. I needed directions, they don't just point me the way, they lead me there. I had problems with my Taobao parcel delivery, they showed me where to get it, and also helped direct them to the front desk. I was rushing for a last minute flight, my taxi was here in 4 mins. Ni Hao is not just a greeting to their guest, it's their way to make sure All Is Good with everyone who stays here. Appreciated and grateful.
Daha Fazla Göster
Gecelik başlangıç fiyatı:132 AZN
Yayınlanma tarihi24 Kas 2025
M823952****
English Version
Ritz-Carlton Xi’an is easily the best hotel in Xi’an. If you’re looking for a truly service-cultured property, look no further.
Although the hotel was built in 2019 and the facilities may not be as new as some others in the city, they more than make up for it with their exemplary service. From check-in to check-out, every step was executed with precision and care. I came to Xi’an as a tourist, but honestly felt more like an emperor 🤣.
A special shoutout to the Club Lounge team led by Ms. Joyce, who delivered flawless and heartfelt service — they deserve 100% recognition. And Mr. Marshall from Concierge was incredible as well, offering excellent recommendations and support beyond what anyone could imagine.
I will absolutely miss this place, and I’m already looking forward to staying again.
⸻
中文版
西安丽思卡尔顿绝对是西安最好的酒店之一。如果你在寻找真正以服务为核心的酒店,这里就是答案。
酒店建于 2019 年,硬体可能没有市面上一些新酒店那么前卫,但他们用服务完全弥补了这一点。从入住到退房,每个步骤都处理得细致又到位。虽然我是来西安当游客,但整个入住过程让我感觉自己更像是来微服出巡的皇帝 🤣。
特别想感谢行政酒廊由 Joyce 女士带领的团队,服务专业又贴心,完全值得 100 分的肯定。礼宾部的 Marshall 先生也非常出色,不仅给出最好的推荐,协助更是做到超乎想象。
离开时真的有点舍不得,绝对会 100% 想再回来入住。
Daha Fazla Göster
Gecelik başlangıç fiyatı:306 AZN
Yayınlanma tarihi25 Şub 2026
Misafir Kullanıcı
Very good hotel
Very quiet bedroom
High quality bedroom
Nice warm temperature in bedroom, and in entire hotel
Staff very helpful, and attentive.
They gave us a free upgrade.
We received also a gift in the afternoon un the room.
Location very good
In front of the giant wild goose pagoda
And only 20min didi or subway to Xi'an city center
Breakfast excellent
Gym very good
Also beautiful new year decoration
And we enjoyed a special new year afternoon tea at the bar. Delightful.
We will come back again
Daha Fazla Göster
Gecelik başlangıç fiyatı:193 AZN