Bar İçeren Nagano ili, Japonya Otelleri

1. Parking - Parking is behind the hotel, and they will check your booking and give you a parking chit (駐車券). The person manning the parking situation doesn't inform you beforehand that you have to bring this chit to the lobby for check in. We left it on the dashboard as we thought it indicates that we can park here. If you're travelling with alot of baggage, it can get pretty inconvenient as you will have to walk one round around the hotel for accessible routes to avoid a flight of stairs. 2. Check in procedure - 三條-san was helping us with the check in. Did not feel welcomed, and everything just felt routined and mechanical. This was still acceptable. When it came to asking for the parking chit, we said we left it on the dashboard and whether we could return later to show it to him. We were really not informed that we had to bring it to the reception. 三條-san's face immediately showed a face of disgust and annoyance, and he mildly rolled his eyes too in displeasure. My partner immediately ran to the car to get it for him there and then. This was pretty shocking to me as I did not expect Japanese hospitality to be this rude and nobody mentioned to us to bring the chit to the reception. He could have been more patient and handled it more professionally. We were also unaware at the time of making a hotel reservation that you have to book a breakfast slot at the time of your check in. We checked in at around 7pm, and we were only left with the 6am or 6:30am breakfast slot. This felt very restrictive as everyone has different waking habits or plans for the next day (Felt like we were back in school). You were also restricted to 50 minutes duration at breakfast. Having to change my plan entirely just because of this restriction felt ridiculous. Would I get a refund of the cost of the breakfast if I can't make it for any of the breakfast timings? If this was made known at the point of the hotel reservation, I might have reconsidered as the slots for the more human timings seem to get snatched up really quickly. All in all, the check in progress was pleasant and 三條-san was a huge reason for it. I will recommend future visitors to avoid him if you see that there are other staff manning the reception desk. 3. The J floor rooms were lovely. Clean, decent size, filled with amenities and complimentary drinks even those in the fridge. The hotel room itself was lovely compared to what happened in the lobby. 4. Breakfast - Despite being left with the ridiculously early breakfast slots, breakfast spread was great. Wide range of food and if you get a window seat, you have a good view of the city.

The staff was very helpful and professional. Before our stay, I inquired about shipping our luggage to the airport, and as we checked in they had information for me for when I needed to bring my luggage down. Also, I didn't need to do any of the paperwork (as I did at Karaska Hotel in Tokyo). The staff took care of everything for me. All I had to do was pay for it. The hotel is connected to the train station via the Midori market place. From the second floor of the hotel we accessed the Midori market area where we purchased a lof of our omiyage(gifts for friends). The train station had about 4 floors of stores attached to it. We had breakfast at the train station -- a small udon stand. The location was very good and I would definitely book here again. The train station has a pedestrian bridge on the second floor that connects to the Don Quixote across the street. 2 km away is the Zenkoji Temple, where there is a shopping street and a large Buddhist temple to visit. Our room was cleaned every day and they were very conscientious and very careful. They left a note saying that any cups with liquids are left as is just in case. There was three of us sharing a room with two singles and an additional bed. The room was spacious even with three of us sharing. There was a little table with two chairs on the side.

The location is near but consider as far walking from station. It’s very far from the walking streets/ town and castle (approx 1km or slightly more). The bus/ transport couldn’t stop exact to those area hence walking is required. If you wanted to stay close to the station, there’s more better choices which more straight forward locate from the stations. Hotel buena vista just not as straight forward. The staff is just junior inexperience. I have phone data issue and ask for wifi assistance. The wifi in the lobby is so weak that I couldn’t connect. I ended up going back to JR station to get the public wifi to fix my data. Staff just look at me without offering any solutions. But one staff is kind and he stood at the lobby. He handed me the Matsumoto map for my exploring before the 3pm check in. Hey, I expected this is done by the one at the counter not this gentleman who stand at the hotel lobby! When it mentioned hotel buena vista has good cafe etc etc .. it’s actually dated and nothing to shout about. However the perks is to book a slot and visit the sister hotel closer to the mountain with the provided shuttle bus for their onsen facilities. That was top notch !!! Please book it earlier before it’s gone. However the slot available is dinner time. So please consider it.

房間清潔良好，房務部員工會在房客去晚間用膳時段送壼水入房間。 兩天懷石料理晚膳都不様，很有期待同新鮮感。歺廳員工非常有善，研習生英語很好又主動。非常欣賞歺廳員工服務，值得表揚！ 酒店大堂設計傳統優美，處處設有鮮花擺設，簡直如藝術品。 房間設計頗為陳舊，但保養尚算不錯。

和室（バス、トイレなし朝食付き）を利用。施設は古いけれど掃除も行き届いていて気持ちよく過ごせました。お風呂は温泉ではありませんが地元の人も入りに来ていて、夜も朝も入れます。露天風呂は冬季はしまっていて雪見風呂とはいきませんでしたが、たっぷりとしたお湯で温まります。地元の人も利用しています。朝ご飯もシンプルだけど品数も多く美味しかったです。スタッフも皆さん親切で好感がもてます。

It is a 2-floor hotel with hot spring for the guests to enjoy. Though the staff speak little English, but they try their best to communicate. I enjoy most the food they offer. The package includes breakfast and dinner. To my surprise, the dinner is a 5-course french cuisine with coffee at the end. The quality is high not only the food but service. The breakfast is mixed with French and Japanese style. Main course is french and served, and the Japanese food and drink is in buffet style. I learnt that some people may find the location is not very convenient. However, the hotel provides shuttle bus service to and from the train station. Kindly make reservation in advance and the transport is well managed. If you love a relaxing and quiet holiday in Karuiazawa, this hotel is a good choice.

Very good hotel and personal service. The private bath was a big bonus and was very enjoyable.

Excellent stay all round. -parking on site and readily available - good breakfast with lots of different options - fun and free drinks and snacks hour from 2115 to 2230 every night. Includes self serve alcoholic drinks, ice cream, popcorn etc - clean rooms with excellent amenities and free toothbrushes, razors, face towels, bath salts etc. - smart room layout despite usual japanese small size - free bike hire which we made use of every day - excellent customer service. Very friendly, patient and helpful Would 100% recommend staying here and would come back in a heartbeat.

The location is a bit bad because its so far away from everything with no real food options nearby. If you have a car this is not an issue. The buffet however is outrageously expensive at 8000 yen per person.  The detergent they used on the sheets seems to have irritated my skin.  However their customer service was absolutely fantastic as was their hot spring

I had a wonderful experience. The staff was incredibly friendly and accommodating, making my check-in process smooth and welcoming. The room was clean, comfortable, and well-equipped with all the necessary amenities. Overall, I highly recommend this hotel to anyone seeking a pleasant stay in Karuizawa. I will definitely consider returning on my next visit!”