The rooms are spacious and clean. The furniture may be dated, but it retains the authenticity of the Japanese vibe. The room view faces a mountain. The hotel also provides complimentary snacks and alcohol btw 9am to 11pm. Suitable for people who drive a car. Recommended if you prefer a peaceful and calm location.
The room was large and we could see the suwa lake. The beddings were prepared by staffs and breakfast was also good. We could also enjoy the onsen downstairs. Also they let us check out an hour later. Perfect experience
Nice neighbourhood, not easy to access. Main building is slightly old but great accommodation for a day or 2. There also onsen to enjoy by self booking at the counter.
The location is near but consider as far walking from station. It’s very far from the walking streets/ town and castle (approx 1km or slightly more). The bus/ transport couldn’t stop exact to those area hence walking is required. If you wanted to stay close to the station, there’s more better choices which more straight forward locate from the stations. Hotel buena vista just not as straight forward.
The staff is just junior inexperience. I have phone data issue and ask for wifi assistance. The wifi in the lobby is so weak that I couldn’t connect. I ended up going back to JR station to get the public wifi to fix my data. Staff just look at me without offering any solutions.
But one staff is kind and he stood at the lobby. He handed me the Matsumoto map for my exploring before the 3pm check in. Hey, I expected this is done by the one at the counter not this gentleman who stand at the hotel lobby!
When it mentioned hotel buena vista has good cafe etc etc .. it’s actually dated and nothing to shout about.
However the perks is to book a slot and visit the sister hotel closer to the mountain with the provided shuttle bus for their onsen facilities. That was top notch !!! Please book it earlier before it’s gone. However the slot available is dinner time. So please consider it.
The hotel is located quite far from Karuizawa JR station. There is a pickup bus service every half an hour outside the south exit of the station.
However the bus is very small and can be quite full at times, causing people to rush onto the bus. It would be better if the hotel could set up a better queue-up system or adjust the frequency of the pickup bus service.
By the way you can deposit luggage at the customer centre next to the pickup bus stop and have them transferred to the hotel for you. I thought the hotel did not advertise the service enough as it is very useful and effective in creating more passenger space in the pickup bus.
Breakfast at the hotel is not buffet style, so went to the Prince Karuizawa West hotel to have breakfast instead.
During non-peak hours the hotel offers individual transportation for free so that is definitely a plus.
The Momiji hot spring is definitely a must-visit. Clean, modern, hygienic, exactly what I look for in a hot spring.
Overall service is excellent.
Location is excellent. There's direct link bridge between the hotel and the Nagano station. So it's very easy to get to the train station with our luggage. We only stayed one night and Nagano is only our transit stop to other attractions. So we didn't manage to see much in Nagano. But we did notice that there are lots of shops and restaurants within walking distance. Staffs are friendly but some don't speak much English.
My recent stay at Hotel JAL City Nagano was a pleasant experience. The hotel is remarkably clean, which was a top priority for me. The rooms were spacious and well-appointed, ensuring a comfortable stay.
The hotel's location is another major highlight. It's just a short walk from Nagano Station, making it easily accessible for travelers arriving by train. The surrounding area is also bustling with shops, restaurants, and cafes, providing plenty of options for dining and entertainment. Several popular attractions, such as Zenkoji Temple and the Tokugawa Garden, are also within walking distance, making it easy to explore the city's cultural and historical sites.
While the hotel offers basic amenities, it's the cleanliness and convenient location that truly make it stand out. If you're looking for a clean and comfortable hotel in Nagano with easy access to major attractions, Hotel JAL City Nagano is a great choice.
Location is great, free shuttle bus between station and hotel. Also easy to get to the outlet. Breakfast is highly recommended, can choose between Japanese and western one, both are delicious. Nearby is the ski park, can enjoy whole day skiing there. Onsen is great after whole day exercise, quickly relieve tiredness. Highly recommended!!
Lovely, simple ryokan on the Nakasendo Trail about a mile before Tsumago. Delicious dinner and breakfast and the staff is warm and friendly.
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9.4/10
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MMisafir KullanıcıDefinitely the best hotel in Karuizawa! Exceptional service and beautiful accommodations that have made our experience truly memorable! The professional and caring nature of your staff has been remarkable, ensuring that every aspect of our stay feels personalized and welcoming.
The hotel's design and upkeep are also commendable. The elegant decor and well-maintained facilities have set a perfect backdrop for our romantic getaway, enhancing our overall enjoyment and comfort.
MMisafir KullanıcıI stayed at this hotel with my wife and two children during a two-night trip to Karuizawa in early February. The hotel is around 100 years old and its claim to fame is that John Lennon has stayed there. The piano that he played on is still in the bar.
Location: The hotel is near Old Ginza Street and around a 15-minutes drive from Karuizawa station. It was not difficult to find, but you must navigate a narrow approach to the hotel which is icy at this time of the year, so you must drive carefully.
Cleaniness: The staff told me that the hotel was only recently and everything was very clean and in good condition.
Service: The receptionist that conducted the check-in was probably the Japanese that spoke the best English that I had encountered on this trip. He spent a lot of time explaining the hotel to our family. The porter was also very helpful and polite. When we asked for extra toothbrushes and slippers for the children, housekeeping was very prompt in delivering them and even brought some children's robes for my sons.
Facilities: The hotel did not have many facilities. There is a small shop, a bar and a french restaurant but not much else. Some rooms had private hot springs in them and they gave us the opportunity to upgrade. Our room, had a small balcony even though we were on the ground floor. It looked onto a wooded area so there was not much to see, especially at night. However, when it snowed the next morning, my kids loved going out and playing in the snow. I was particularly impressed by the breakfast. It was a simple American breakfast very well presented. It was very pleasurable to look out into the inner courtyard with it was snowing.
Overall: I like this hotel as it has a lot of character. It is architecturally attractive and has kept a lot of its charm despite renovation. The staff are very professional and polite. I would stay in this hotel again.
JJongsnThe rooms are spacious and clean. The furniture may be dated, but it retains the authenticity of the Japanese vibe. The room view faces a mountain. The hotel also provides complimentary snacks and alcohol btw 9am to 11pm. Suitable for people who drive a car. Recommended if you prefer a peaceful and calm location.
DDandDFirst off, the staff are lovely. Even with a language barrier they were friendly, and the reception man was kind. I've stayed at Villa about 4 times now, but this was the first time in about 11 years. Sadly there is a lot that needs to be fixed. The pricing has increased heavily since I was last here. Whilst it is very close to the ski lifts of Ichinose Family, this is a budget accommodation. But I would still expect it to be cleaned more regularly. The rooms are fine, but the hallways, and common areas look very dated and have paint peeling, cracks showing, carpet is old, worn and dirty, and nothing would imply it is being maintained.
We never had dinner here, but breakfast was a buffet style, and whether it's worth it to you or not is a personal thing.
The convenience store downstairs is only open at night times, and not every day. I remember the restaurant at ground level facing the road served excellent gyoza, ramen and beer. Sadly it's been closed for a while and used as storage.
I don't want Villa to become like the rest of the hotels in Ichinose, only for school groups or super expensive because of their proximity to the ski lifts, but it really needs to have some money invested in the property, replacing old and damaged decor, and carpets professionally cleaned yearly.
But thank you to all the staff for being lovely and kind people.
MMisafir KullanıcıLocation is excellent. There's direct link bridge between the hotel and the Nagano station. So it's very easy to get to the train station with our luggage. We only stayed one night and Nagano is only our transit stop to other attractions. So we didn't manage to see much in Nagano. But we did notice that there are lots of shops and restaurants within walking distance. Staffs are friendly but some don't speak much English.
MMisafir KullanıcıThe location is near but consider as far walking from station. It’s very far from the walking streets/ town and castle (approx 1km or slightly more). The bus/ transport couldn’t stop exact to those area hence walking is required. If you wanted to stay close to the station, there’s more better choices which more straight forward locate from the stations. Hotel buena vista just not as straight forward.
The staff is just junior inexperience. I have phone data issue and ask for wifi assistance. The wifi in the lobby is so weak that I couldn’t connect. I ended up going back to JR station to get the public wifi to fix my data. Staff just look at me without offering any solutions.
But one staff is kind and he stood at the lobby. He handed me the Matsumoto map for my exploring before the 3pm check in. Hey, I expected this is done by the one at the counter not this gentleman who stand at the hotel lobby!
When it mentioned hotel buena vista has good cafe etc etc .. it’s actually dated and nothing to shout about.
However the perks is to book a slot and visit the sister hotel closer to the mountain with the provided shuttle bus for their onsen facilities. That was top notch !!! Please book it earlier before it’s gone. However the slot available is dinner time. So please consider it.
MMisafir KullanıcıOur staying here was a pure pleasure! And I must say, it exceeded all our expectations! From the moment we arrived, the staff was incredibly welcoming and attentive, making the check-in process smooth and hassle-free. The room was spacious, clean, and beautifully decorated, providing a perfect retreat after a long day of exploring.
The location of the hotel is fantastic, sarrounded by montains and river. The free shuttle from Chino Station makes getting here quite easy.
Enjoying the onsen was a delightful experience, offering pleasure for all your senses: the hot spring water, the sounds of nature, the beautiful scenery.
The traditional kaiseki dinner was exceptional! Each dish was thoughtfully prepared, showcasing fresh, local ingredients. The flavors were rich and well-balanced, with a perfect blend of spices. The atmosphere was cozy and inviting, making the dining experience even more enjoyable. Overall, it was a delightful culinary experience that complemented the serene surroundings perfectly!
I highly recommend this hotel for anyone looking to escape and rejuvenate in nature, have a comfortable and pleasant holiday away from the noisy and crowded big city. I can't wait to return during other season! Thank you!
TTeoshomeThis hotel is a bit remote to those not driving . But the rate is very reasonable and by taxi is short distance to everywhere near train and outlet for shopping n food . The hotel restaurant for dinner is very good with live music and cost is very reasonable with good service . But you need to do reservation in advance . There is a big supermarket a few steps away that you could buy fresh produce to cook simple meal in your room’s kitchen . The public pool is sufficient and cleanliness is fair . Overall a value for money hotel .
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