Bar İçeren Nagano ili, Japonya Otelleri

One of the best hotels I’ve stayed in. We visited in early November 2025 during the autumn season, and the beautiful foliage added such a romantic touch to the surroundings. I loved the modern interior, the comfortable bed, and the overall room layout. The hotel looks incredibly romantic at night too, especially with the reflections on the pond. The outdoor onsen was a highlight. It felt serene at night, and the maple trees lit up in the evening made it absolutely scenic. The onsen is located in a separate building, so you do have to walk through the cold, but it wasn’t an issue as the hotel provides thicker robes. If I had to nitpick, the indoor slippers weren’t the most comfortable. We drove during our stay, so getting to nearby attractions was easy. There’s a large supermarket and a pharmacy about 5–10 minutes away, which was very convenient — we didn’t even need to visit any convenience stores. This hotel impressed me so much that it made me look up where else Hotel Indigo has branches in Japan!

滑雪方便，温泉舒服

I stayed at this hotel with my wife and two children during a two-night trip to Karuizawa in early February. The hotel is around 100 years old and its claim to fame is that John Lennon has stayed there. The piano that he played on is still in the bar. Location: The hotel is near Old Ginza Street and around a 15-minutes drive from Karuizawa station. It was not difficult to find, but you must navigate a narrow approach to the hotel which is icy at this time of the year, so you must drive carefully. Cleaniness: The staff told me that the hotel was only recently and everything was very clean and in good condition. Service: The receptionist that conducted the check-in was probably the Japanese that spoke the best English that I had encountered on this trip. He spent a lot of time explaining the hotel to our family. The porter was also very helpful and polite. When we asked for extra toothbrushes and slippers for the children, housekeeping was very prompt in delivering them and even brought some children's robes for my sons. Facilities: The hotel did not have many facilities. There is a small shop, a bar and a french restaurant but not much else. Some rooms had private hot springs in them and they gave us the opportunity to upgrade. Our room, had a small balcony even though we were on the ground floor. It looked onto a wooded area so there was not much to see, especially at night. However, when it snowed the next morning, my kids loved going out and playing in the snow. I was particularly impressed by the breakfast. It was a simple American breakfast very well presented. It was very pleasurable to look out into the inner courtyard with it was snowing. Overall: I like this hotel as it has a lot of character. It is architecturally attractive and has kept a lot of its charm despite renovation. The staff are very professional and polite. I would stay in this hotel again.

Provides shuttle services to Karuizawa Station (which is also where the factory outlet is). Super good service, all the staff members are so welcoming, nice and helpful, and they bid the guests goodbye the traditional Japanese way when we leave, such a warm touch. Very good breakfast with a super nice view. Rooms are spacious enough and very comfortable.

The room was incredibly spacious, offering exceptional value for the price. The hotel maintains a peaceful and quiet atmosphere, which I truly appreciated. While the furniture and carpets show some slight signs of age, the overall comfort remains high. I was impressed by their Zero Waste policy; instead of plastic bottles in the room, they provide glassware and a convenient water dispenser located right by the elevator. Please note that for a two-night stay, there is no housekeeping service, which aligns with their eco-friendly initiative. The amenities were comprehensive, and the service was outstanding—truly upholding the high standards of the Mercure brand. Parking is plentiful and hassle-free. Lastly, the view is a hidden gem; on a clear day, you get an unobstructed, breathtaking panorama of the mountain range without any buildings blocking the sight. I highly recommend it for a relaxing getaway!

It was my first time staying in this hotel, my second time in Hakuba. The hotel staff was very nice and helpful. The equipment in the hotel is clean and new. I also liked the design of the hotel. One slight disadvantage was that the hotel was far from many facilities in Hakuba; it would be fine if I were driving. The heat in the summertime makes moving around Hakuba difficult.

推薦一泊二食。早餐可以選日式和西式我一天選一個，晚餐法式大餐🤩，哈哈哈哈服務就能餵飽我。 衞生：乾淨舒服，房間很大。 服務：無論前台，還是車站還是雪場接送巴士🚌隨叫隨到✅ 環境：٩（๑^o^๑）۶太美了，附近離車站很近，如果有温泉就完美了。走路過去坐巴士，可以去石之教堂，雲湯池。 設施：可以酒店租賃雪具，晚一點還也可以，自己放乾燥室就行。

Renovated lobby area, onsen lacks of ryokan style of cleaning essential. This hotel run by Chinese people so did not feel that they paid attention to the detail of service. Dinner kaiseki meal were underpar. Breakfast even horrible. I can tell they did not serve freshly made salmon, they were very hard to bite. Most item are heated from frozen like suimai and xiao longbao which I didn't expect to have as Japanese breakfast. Miso soup was the same leftover from dinner. Coffee not hot at all. I don't think I will stay there again.

The Good: You cannot beat the location. Being directly connected to Nagano Station is a total game-changer, especially if you’re hauling ski gear or catching an early Shinkansen. The rooms are spacious, quiet, and the staff is incredibly professional. The Bad: The breakfast buffet is the biggest letdown. While the quality of the food is fine, the menu is extremely repetitive. If you are staying for more than two nights, you’ll find the exact same selection of eggs, bacon, and local sides every single morning. Verdict: Stay here for the convenience and the comfort, but maybe skip the breakfast add-on after day two and explore the bakeries in the attached MIDORI mall instead.

It is a pleasure to stay at this hotel because of its cleanliness and the services it provides. Despite the fact that the property is old and needs some renovation, I am still happy to leave a very good review. The hotel provides a free shuttle service to Matsumoto station. Additionally, it offers complimentary onsen access at another hotel, with shuttle bus service included. Hotel guests should make full use of these. Reminder: To ensure your seat at the onsen, please make the reservation by 9am every day. I will stay at this hotel again when I visit Matsumoto next time.