Bar İçeren Nagano ili, Japonya Otelleri

The location is a bit bad because its so far away from everything with no real food options nearby. If you have a car this is not an issue. The buffet however is outrageously expensive at 8000 yen per person.  The detergent they used on the sheets seems to have irritated my skin.  However their customer service was absolutely fantastic as was their hot spring

Very good hotel and personal service. The private bath was a big bonus and was very enjoyable.

Really beautiful resort, love the free rental Onsen it’s really nice, if you don’t need room cleaning service you can get 2000yen coupon for souvenir shop. It’s close to the outlet only 10mins driving distance. There is a 7 eleven close to the hotel but need to be aware that the convenience store will be closed at 2300.

The location is near but consider as far walking from station. It’s very far from the walking streets/ town and castle (approx 1km or slightly more). The bus/ transport couldn’t stop exact to those area hence walking is required. If you wanted to stay close to the station, there’s more better choices which more straight forward locate from the stations. Hotel buena vista just not as straight forward. The staff is just junior inexperience. I have phone data issue and ask for wifi assistance. The wifi in the lobby is so weak that I couldn’t connect. I ended up going back to JR station to get the public wifi to fix my data. Staff just look at me without offering any solutions. But one staff is kind and he stood at the lobby. He handed me the Matsumoto map for my exploring before the 3pm check in. Hey, I expected this is done by the one at the counter not this gentleman who stand at the hotel lobby! When it mentioned hotel buena vista has good cafe etc etc .. it’s actually dated and nothing to shout about. However the perks is to book a slot and visit the sister hotel closer to the mountain with the provided shuttle bus for their onsen facilities. That was top notch !!! Please book it earlier before it’s gone. However the slot available is dinner time. So please consider it.

The hotel is located quite far from Karuizawa JR station. There is a pickup bus service every half an hour outside the south exit of the station. However the bus is very small and can be quite full at times, causing people to rush onto the bus. It would be better if the hotel could set up a better queue-up system or adjust the frequency of the pickup bus service. By the way you can deposit luggage at the customer centre next to the pickup bus stop and have them transferred to the hotel for you. I thought the hotel did not advertise the service enough as it is very useful and effective in creating more passenger space in the pickup bus. Breakfast at the hotel is not buffet style, so went to the Prince Karuizawa West hotel to have breakfast instead. During non-peak hours the hotel offers individual transportation for free so that is definitely a plus. The Momiji hot spring is definitely a must-visit. Clean, modern, hygienic, exactly what I look for in a hot spring. Overall service is excellent.

The staff was very helpful and professional. Before our stay, I inquired about shipping our luggage to the airport, and as we checked in they had information for me for when I needed to bring my luggage down. Also, I didn't need to do any of the paperwork (as I did at Karaska Hotel in Tokyo). The staff took care of everything for me. All I had to do was pay for it. The hotel is connected to the train station via the Midori market place. From the second floor of the hotel we accessed the Midori market area where we purchased a lof of our omiyage(gifts for friends). The train station had about 4 floors of stores attached to it. We had breakfast at the train station -- a small udon stand. The location was very good and I would definitely book here again. The train station has a pedestrian bridge on the second floor that connects to the Don Quixote across the street. 2 km away is the Zenkoji Temple, where there is a shopping street and a large Buddhist temple to visit. Our room was cleaned every day and they were very conscientious and very careful. They left a note saying that any cups with liquids are left as is just in case. There was three of us sharing a room with two singles and an additional bed. The room was spacious even with three of us sharing. There was a little table with two chairs on the side.

1. Parking - Parking is behind the hotel, and they will check your booking and give you a parking chit (駐車券). The person manning the parking situation doesn't inform you beforehand that you have to bring this chit to the lobby for check in. We left it on the dashboard as we thought it indicates that we can park here. If you're travelling with alot of baggage, it can get pretty inconvenient as you will have to walk one round around the hotel for accessible routes to avoid a flight of stairs. 2. Check in procedure - 三條-san was helping us with the check in. Did not feel welcomed, and everything just felt routined and mechanical. This was still acceptable. When it came to asking for the parking chit, we said we left it on the dashboard and whether we could return later to show it to him. We were really not informed that we had to bring it to the reception. 三條-san's face immediately showed a face of disgust and annoyance, and he mildly rolled his eyes too in displeasure. My partner immediately ran to the car to get it for him there and then. This was pretty shocking to me as I did not expect Japanese hospitality to be this rude and nobody mentioned to us to bring the chit to the reception. He could have been more patient and handled it more professionally. We were also unaware at the time of making a hotel reservation that you have to book a breakfast slot at the time of your check in. We checked in at around 7pm, and we were only left with the 6am or 6:30am breakfast slot. This felt very restrictive as everyone has different waking habits or plans for the next day (Felt like we were back in school). You were also restricted to 50 minutes duration at breakfast. Having to change my plan entirely just because of this restriction felt ridiculous. Would I get a refund of the cost of the breakfast if I can't make it for any of the breakfast timings? If this was made known at the point of the hotel reservation, I might have reconsidered as the slots for the more human timings seem to get snatched up really quickly. All in all, the check in progress was pleasant and 三條-san was a huge reason for it. I will recommend future visitors to avoid him if you see that there are other staff manning the reception desk. 3. The J floor rooms were lovely. Clean, decent size, filled with amenities and complimentary drinks even those in the fridge. The hotel room itself was lovely compared to what happened in the lobby. 4. Breakfast - Despite being left with the ridiculously early breakfast slots, breakfast spread was great. Wide range of food and if you get a window seat, you have a good view of the city.

酒店距輕井澤站車程十五分鐘，有接送站班車，輕井澤站南口升降梯下來，可以看到酒店接送區域，注意查找一下，沒有的話衹能打車前往，我下午二點到的提前辦了入住，這是一個大型古堡式度假村，我的房間有小陽台，院內鮮花盛開，雖然不是淺間山景但也不錯，温店和萬平比經營管理已經不在線了，之前應該是很好的度假村，現在因為陳舊體量大經營水平低生意一般，有勉強維持的感覺，我坐在房裡一看到處明顯的灰塵，酒店衞生打掃衹是面上過得去離日式清潔很遠了，不是換房的問題，房間色調老舊，板材傢俱很有年代感又低檔，仔細一看到處積灰，我居然在日本酒店擦了半小時的灰塵才坐得下去。酒店環境優美有三個小教堂，園藝打理在線的，月季花打理得非常好，衹是沒到季節，散步走走非常愜意，鳥語花香。酒店有二個温泉區，公共温泉有張券可以在旁邊餐廳喝杯飲料，兩個温泉都非常好，值得泡，晚餐是西餐這個價格來説是很出色的，早餐自助一般般。如果不含餐晚餐可以吃公共温泉旁的蕎麥麪，也有咖啡廳，早餐就沒有吃的了，也沒便利店，房間設施説衣櫃裏有保險箱打開沒有，窗簾一整個大漏光早醒，二樓温泉和觀景大露台的茶水吧提供的東西很差，尤其咖啡機到處亂濺做出的卡布其諾沒奶味咖啡也好難喝，十一點退房十一點十分有交通車到車站，可惜了周邊那麼好的環境比英迪格好太多了但經營不善，這個狀況衹可能越來越差直至倒閉。

I chosen Cottage A to stay in. While there is nothing much to complain about the cute cottage, personally it is a bit too small for me. But nice environment, good and helpful staff and a very convenient shuttle system to bring you around. You can also call an internal shuttle service that can ferry you from your cottage to the newer West hotel for their buffet breakfast. Otherwise you can eat at the East Hotel for either a Japanese meal set breakfast or a Western style set breakfast. The bread is really good and soft. The outlet shopping mall is accessed by their half hourly shuttle bus and you can do your premium shopping there and eat at their various restaurants or at their food court style food outlets.

Lovely, simple ryokan on the Nakasendo Trail about a mile before Tsumago. Delicious dinner and breakfast and the staff is warm and friendly.