Balkon Olanağına Sahip Marakeş Otelleri

+ Très bel hôtel. + kids club + concierge - Manque du service sur le room service - check out catastrophique pour ce niveau d hôtel

Place is nice and clean, staff was also very helpful. However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly. Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”. Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night. Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.

Very good Riad the food and the personal were amazing the Riad is very calm et very beautiful. Furthermore the staff is very helpful I have forgotten something and the personal bring me to the location. I gladly recommend this stay

My first time for me and my wife with the 2 kids to try All inclusive Hotel. This serves to commend on the excellent service rendered by your friendly hotel’s staff during our stay from 5 February through 9 February 2025. The room allocations were done with effortless ease as we arrived there. The Superb Facilities start from Warm Swimming Pool, Aqua Park, Footbal Field, Tennis Court,Basketball Court, Mini Golf, Table Tennis, Kids Playground. And also standing applause for All of Entertainment teams. The chambermaids did and outstanding job in ensuring that the rooms were in order and cleaned. Additionally, the buffets served for breakfast, lunch, dinner, snack time were highly sumptuous as we had a hearty time indulging in the array of varieties. Thankyou, we will definitely come back to this hotel.

Très bel hôtel. Deux piscines chauffées a 30 degrés dont une intérieure (1h par jour sur réservation). 3 restaurants, multiples bars. Parfait pour profiter du beau temps !

Bien placé et chambre propre et spacieuse. Personnel sympa

The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room. The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.