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Yayınlanma tarihi20 Eki 2025
Misafir Kullanıcı
Negative points
• Although I booked a twin room, they told there were none available. The first room they showed me on the second floor was extremely noisy due to loud music and vibrations from the restaurant and event space. The next room they offered faced the road, but the wall was not soundproof and the outside noise was very disturbing.
• When I tried to speak with the manager, there was no manager available on Sundays. If the manager is off, there should be someone acting on their behalf.
• The restaurant had many flies. There were both soft-boiled and hard-boiled eggs, but even the “hard-boiled” ones were half-cooked inside. When I asked for a properly hard-boiled egg, one of the kitchen staff gave me an unpleasant look, and even after asking, the egg was still undercooked (photo). The male kitchen staff were unfriendly, and it was impossible to order any egg dishes comfortably.
• The corridor lights turn off automatically, making it pitch dark and creepy.
Positive points
• Comfortable bed, welcome drink
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Gecelik başlangıç fiyatı:3.977 TL
Yayınlanma tarihi11 May 2025
Misafir Kullanıcı
My room was not vacuumed during my stay, and some toiletries were missing; I had to repeatedly contact reception for items such as a dental kit.
Although I had booked without breakfast and subsequently paid for it at the hotel, I was still approached by service providers during my meal to inform me that payment was outstanding. This was quite upsetting and embarrassing, particularly as the reception staff did not appear to be coordinating with those providing service.
Would i eat breakfast and not pay??? Like really 😒
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Gecelik başlangıç fiyatı:6.098 TL
Yayınlanma tarihi22 Tem 2025
Misafir Kullanıcı
I had an excellent stay at Kigali Serena. The service was consistently good, with a special mention to Angel from Customer Service who went above and beyond to assist. The staff throughout the hotel were friendly and professional.
The breakfast spread was impressive, offering a wide variety of delicious options to start the day. The hotel represents great value for money and is perfectly located for both business and leisure travelers.
While the Maisha Spa was a bit underwhelming and could use some improvements, this did not detract much from the overall experience.
In summary, Kigali Serena is an excellent choice for anyone visiting Kigali.
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Gecelik başlangıç fiyatı:6.662 TL
Yayınlanma tarihi22 Nis 2024
Misafir Kullanıcı
The staff was very helpful, assisted with travel arrangements to Musanze. The rooftop restaurant was great...had live music on Friday night.
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Gecelik başlangıç fiyatı:6.062 TL
Yayınlanma tarihi23 Eki 2025
Misafir Kullanıcı
The facilities were good with a fully functional kitchen.
Staff are wonderful always read to assist. Of particular note is Tina and John.
The location is great , and the golf course is not far off . Spar supermarket is about 10 minutes walk down the road.
The interior design of the apartment hotel is up to date.
Overall good
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Gecelik başlangıç fiyatı:4.084 TL
Yayınlanma tarihi16 Ağu 2023
Anonim Kullanıcı
It was so disappointing to be treated by the hotel driver paid for all transportation treating me as if it's a favor to drive me around. Complained to the manager... hope to bring some sense of professionalism in him. Besides everything was ok... unless I had to ask for bathing soap when I need to shower!
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Gecelik başlangıç fiyatı:1.921 TL