Spa İçeren En İyi Kigali Otelleri

My room was not vacuumed during my stay, and some toiletries were missing; I had to repeatedly contact reception for items such as a dental kit. Although I had booked without breakfast and subsequently paid for it at the hotel, I was still approached by service providers during my meal to inform me that payment was outstanding. This was quite upsetting and embarrassing, particularly as the reception staff did not appear to be coordinating with those providing service. Would i eat breakfast and not pay??? Like really 😒

I had a fantastic stay at this hotel. The service was great and friendly, both at check-in and during my dining experience. I particularly enjoyed the breakfast options, which were diverse and delicious. The gym was well-equipped and offered nice views of the pool. The location is convenient and in a newly developed area. I highly recommend this property!

I had an excellent stay at Kigali Serena. The service was consistently good, with a special mention to Angel from Customer Service who went above and beyond to assist. The staff throughout the hotel were friendly and professional. The breakfast spread was impressive, offering a wide variety of delicious options to start the day. The hotel represents great value for money and is perfectly located for both business and leisure travelers. While the Maisha Spa was a bit underwhelming and could use some improvements, this did not detract much from the overall experience. In summary, Kigali Serena is an excellent choice for anyone visiting Kigali.

Their service was top-notch across board.. I give them 10/10

盧旺達絕對出乎你的意料。街道乾淨整齊，這個酒店應該算是盧旺達非常棒的度假酒店，環境非常優雅，關鍵是裏面的食品還非常便宜，服務員非常有好極力推薦

The staff here work very hard and maintain the standard for this property. It was clean and friendly staff. The only problem is the owner/manager of this place. It was fully booked and was offered another accommodation for the first night and then taken back to the original plan compliment from the owner which was appreciated but not appreciate that the inconvenience wasn't our fault as we are just guests. I will put it down to you having a stressful day. Speaking with other guests they didn't get what they requested eg a balcony. People book for the amenities and it ruins it when the standards are not met. The location is completely different, the washing machine is broken, breakfast is very basic you are lucky to get an omelette. There are no choices or care if you cannot eat certain foods. The WiFi goes as far as the living room and will not reach the rooms so you need to stay in the living room. The air conditioning is not working but there are fans to help if you are too hot. This location has a few shops but the location that shows I wanted to be near the gym which was within walking distance to the property. There are restaurants and a butcher close by so you can cook yourself something to eat.