Bar İçeren Kigali Otelleri

My room was not vacuumed during my stay, and some toiletries were missing; I had to repeatedly contact reception for items such as a dental kit. Although I had booked without breakfast and subsequently paid for it at the hotel, I was still approached by service providers during my meal to inform me that payment was outstanding. This was quite upsetting and embarrassing, particularly as the reception staff did not appear to be coordinating with those providing service. Would i eat breakfast and not pay??? Like really 😒

Good, recommended

I had an excellent stay at Kigali Serena. The service was consistently good, with a special mention to Angel from Customer Service who went above and beyond to assist. The staff throughout the hotel were friendly and professional. The breakfast spread was impressive, offering a wide variety of delicious options to start the day. The hotel represents great value for money and is perfectly located for both business and leisure travelers. While the Maisha Spa was a bit underwhelming and could use some improvements, this did not detract much from the overall experience. In summary, Kigali Serena is an excellent choice for anyone visiting Kigali.

Hello I’m Max . I have stayed at this hotel for two nights from 7/30/25 to 7/31/25. It’s a great place to stay and very clean and convenient from the airport I believe less than 10 mn . The food was good and affordable , the breakfast was included but you don’t have much option. You get it delivered to your room or get it delivered to the restaurant upstairs. The room is spacious. My only complaint that : there is a lot of early morning noise from the hotel staff , I mean so much noise from the staff. Other than that everything else was okay. I will definitely recommend it to anyone in town or visiting Kigali .

シングルルームは部屋に窓無し、風呂場にのみ小さな高窓。エアコンなし。当然風が入らず暑い。キガリで晴れると、このホテルのエアコン無しのシングルルームには暑くて居ることができない。シングルルームには、冷蔵庫もない。テレビは電源は入るが、多くの部屋で(このホテルには宿泊4回目)何も映らない。映っても、チャンネルは3つのみ。朝食のパンのレパートリーは多く、カプチーノやカフェラテも旨い。果物の種類は多いし、野菜入りのオムレツは塩加減もとても良い。フロントの対応も良い。設備のみ、問題である。

It was so disappointing to be treated by the hotel driver paid for all transportation treating me as if it's a favor to drive me around. Complained to the manager... hope to bring some sense of professionalism in him. Besides everything was ok... unless I had to ask for bathing soap when I need to shower!

以下是本人當天在入住酒店時拍的真實圖片和視頻，當天入住的房間一樓。酒店位置：交通方便，零晨3：20分從機場走路40分鐘到達。酒店設施：自己看一下圖片，是當天入住拍的。床品和布草看圖，床蠻舒服的。酒店裝修：自己看圖。早餐：自己看圖。酒店服務人員：個人覺得很有服務意識，入住期間挺蠻意的。酒店的圖片與實際入住的房間圖片相符。雖然房間一般，到時老闆人非常好，零晨4點也給我開門，入住了。老闆人真的很好