Banff Otelleri

Very warm and friendly staff members upon arrival who gave us all the necessary information and directions in an efficient manner. The sauna / steam room area was unfortunately closed but due to this if you went to the Banff Upper Hot Springs and returned with your receipt then they would reimburse you (I forgot to get my receipt but it was fine as we intended to go there anyway). The room was lovely and large with a Mountain View, Nespresso machine and large TV, lots of desk space and plug sockets / USB ports which was great. The wardrobe has plenty of hangers for clothing, lots of draw space, huge bathroom with a large powerful shower and nice shower products to use. The location of the hotel is perfect and having an on-site restaurant, coffee shop and gift shop is very handy. Wherever we went within the hotel it was always warm, which was great when coming out of the snow. However, there were some issues; we weren’t sure if the blinds went down with a switch by the side, as it didn’t do anything, but rolling them down was SO noisy, there was a lot of dust and dirt behind the window facing desk, a random satsuma down the side of the cabinet with the Nespresso machine on (despite all other areas being very clean) and there was no light in the corner where the luggage stands were. We were also curious as to why the heater / air conditioner unit faces directly on to the bed, if it was on then you got so hot and dry in the night. There is big potential for this to be 4/5* with just some simple adjustments and cleaning. Although we would happily say here again.

The hotel is located on the mountain, a distance from the city center of Banff, you need to take the bus down the mountain, walk for about 15-20 minutes, the scenery along the way is beautiful, you can encounter animals! The rooms in the hotel are spacious and comfortable, with kitchenettes and balconies, fully equipped, full of sunshine, and beautiful scenery from the balconies

Stayed one night. Check in was fast. Room was renovated, looked like brand new, clean and big. Undergound parking. If you drive a high vehicle, then underground parking is not for you, max hight js 5'10”. The only thing we didn't like it, it is not very well soundproofed. We could hear when people on the second floor flashed the toilet... Woud i stay again or recomend to my friends? Definitely, YES.

A must go hotel if you live on IG. You will take great photos anywhere in the hotel. Service is great and the ginger shower gel were so great and unique that made this place very memorable. It was a little dry in the room and the sharp edges of the furnitures might be a pain if you bumped in. Overall I had a good time here. Our Room was beautiful Furnished; the location is next to downtown. Recommend to gern Z and those Millennials without kids.

We returned last week from a 6 night stay at this hotel. We requested a large room with balcony and easy access to parking, since we are in our 80s. We also requested air conditioning, which not all of their rooms have. Kudos to Lily for helping us choose the perfect room for us. Our room was modern and spatious, with a kitchenette with microwave, stovetop, coffeemaker, and refrigerator. The large bathroom had loads of counter space and an extra large stall shower. There was a small table with two chairs for enjoying breakfasts in our room. Location of the hotel was also ideal for us. We were surrounded by mountains and beautiful scenery - away from the noise and traffic in the heart of the city, although only a few minutes away from the fantastic restaurants in Banff. As others have mentioned, this hotel provides bus passes for travel to the downtown area, with bus stops virtually at the hotel doorstep, which we used daily. It only took a few minutes on the bus to get into the heart of the city, which is so much easier than driving through Banff and trying to find convenient parking. Highly recommended!!

My wife and I stayed here for 3 nights this past month. Our check-in process was very quick and efficient. The front desk staff were very friendly. We were fortunate to have a first floor room because the elevator was out of order. Our room was a good size and clean. They have a VERY interesting pool that is built like a cave and heated by hot springs. The water is pretty warm, so you might have to get out every now & then. A great way to relax after a long day hiking. It also is open through the roof so you can see out. Because we were often out early we were only able to do the Continental breakfast 1 day. It was nothing special, but it was free. We both ordered sides of bacon as an extra charge. NOTE: The hotel DOES have bear spray for complimentary use. This is important if you're planning to go out hiking. It's probably $40-50 to buy in town. This location is also a good walking distance to the main downtown area. There's also a local bus line that runs by if you don't want to walk or have to find a parking spot. Overall.....we had a great stay, would go back and would recommend

We stayed here last year and at that time had issues with the Wi-Fi. This time it was with the beds and the temperature of the room. First off, the layout of the room was odd. I booked 2 queen beds and the one bed was right at the door. I prefer a firm mattress and this one was very soft. I had to be careful getting up out of bed as I felt like I could fall right off the bed as the edge was so mushy. The room was hot and we couldn't turn on the AC as the front desk said they disabled it as it still wasn't AC weather yet in Banff. They suggested we use the fan, which we did, but all it did was blow around the hot air. The bedroom window didn't open, and I wasn't comfortable leaving the balcony door open overnight. There was also something in the room that both my son and I were allergic to. Not sure if it was the abundance of feather pillows or something else in the room. The bottom line, years ago we had no issues with this hotel but the last 2 visits have been very mediocre. I won't be staying here again.

This is one of the most popular hotels in Banff, but perhaps because it was the off-season, I stayed there at a very reasonable price. In particular, there is a heated pool and sauna on the hotel rooftop, so you can enjoy the heated pool while looking at the snow-capped Rocky Mountains. I think it will be the best experience

This motel was great and affordable. It is only 15 mins walk to Banff downtown. There is a Gas station and A&W in front. Which is great! One morning we bought breakfast there and ate in our rooms. Our room itself was pretty clean. It seems like they newly renovated it. So it look pretty new. I love how they were lights underneath the beds. And the lights could be dim. The check in was superb, it was all done in the app. So no need to check in or check out in person. I would stay at this motel again. It was such a great experience ! Oh also if you have rooms on the first floor you can easily park your car in front of your room which we loved. Lastly, whatever you see on the pictures is what the rooms actually look like in real life.

Very disappointed in these accommodations. Traveled with another couple. We each received windowless rooms(no outdoor view)with a small balcony that faced into a dated, old atrium, spotted with a few old chairs and scuffed tables. The rooms did not have air conditioning and were not very clean. We stayed 4 nights and did not receive any servicing of the room. The indoor lighting was bad and the TV was small and outdated. The bathroom and one of the beds directly faced the door into the hallway, so it was a free show to anyone walking by if the door was opened while in bed. It did include a daily breakfast Buffett which never changed, but it was good enough to start our day. I also plan to write contact the Rocky Mountaineer train company that booked these as part of our package. We had a voucher to dine in the restaurant and it was pretty good. Also location was very good. Walkable to downtown and the river. Pictures show the accumulated dust on the tv, dresser and picture frames.