Bar İçeren Şenyang Otelleri

Forgot to take a pic of the room because it was make us so surprised with the room environment, it was look so nice and clean,inside the room have a washing machine,bathtub and the room space is very big, nice location,hotel provide breakfast also very nice 💯next time if come back shengyang again i will book again this hotel !

每次來都是第一選擇，還推薦過朋友來，衞生乾淨，交通方便，離醫大一院也方便，免費升級了户型，還多贈了一份早餐，客服很和善，有問題立刻解決，很細心周到。房間設備齊全，衞生間淋浴自帶音樂🎵，早餐是七點開放，但是我們下去時已經八點多了，一點不耽誤口感。

這次入住體驗超棒！房間收拾得一塵不染，整潔度滿分，住着特別舒心。前台服務熱情又高效，還貼心幫我們安排了高層房型，推開窗就是開闊城景，夜景尤其亮眼。整體服務周到、環境舒適，不管是商務出行還是旅遊都很合適，已經推薦給朋友啦，下次來還選這家～

Lovely experience. The staff were helpful, I arrived early and they managed to give me a room. The breakfast spread is amazing! It’s right in front of the subway station and I could walk to the theatre opposite, which worked out really well as I was there to attend a concert. There was even a little rooftop garden at the restaurant level. Didn’t have time to use the amazing fitness facilities. Would love to stay again.

Ok, location is good, because all the luxury brands are directly downstairs, but hey if you're not there to splurge, no point~ because getting to other popular shopping malls or tourist attraction, there's just no advantage. You may think you get VIP or warm greeting service, but honestly... only if you're lucky AND SEEN and if it's like from 12pm to 3pm? Cause i think that's when their staffs are alert. Next on, check-in is normal, nothing special, remember to pay a deposit. Next on, going to your room, someone will help you with your luggage to your room, which is great, because the floor is so carpeted it is hard to drag the luggage if it's really huge and heavy. Next on, the room... I have so much to comment. First of all, furniture looks old. Toilet is great (+1 point) because it is indeed the biggest and most spacious one i have seen. The cleaning folks does a good job cleaning the toilet BUT! i just cannot understand why can't they just change the smelly damped pillows???????? it's already there when we first checked in. It smells horrible, like your teenage cousin's wet sock after soccer practise in a shoe that never dried after washing. Gross! The really funny part is, you would imagined for such a huge room, the TV would be reasonably sized considering the distance from the bed. HAHAHHAHA, it's so small. I finally understand what it means by 'when someone is speechless, they really would laugh'. 人在无语的时候真的会笑. Like, you are a 5 star luxurious hotel but you can't give a bigger TV that has more modern functions???? Am i still living in the 2000s? Ok fine, maybe they have no budgets for upgrade, fine... It's not like we travel halfway across the globe to watch TV in bed. Next, TAKEAWAYS. Like this really made me so angry, they literally take no responsibility in helping you bring up the food. I mean I don't mind going down to take it myself but let me know i have to! They literally left my stuff there 30 mins until i called them. And the ridiculous part was the delivery guy actually took a photo to show me how he had already passed it to a staff and informed them to deliver it up! Next, their restaurant. Paid for a course meal, and instead of the dishes being served up one after another, they served everything up at one go... wow, ok fine no big deal. BUT dessert took 30 mins and not served. Do you know what is a coursed meal? Do you need to retrain your staffs? Do you think we could have finished the dishes so quickly? Aren't we supposed to savour the dishes and take our time because your head chef took time to design the menu and wine pairings? Like your service really defeats all purpose of us opting to have dinner there. So the irony is we were rushed through our food; we literally felt like we had to speed up because what if the dishes went cold. Then they took forever to serve dessert and we already told them we need had a movie coming up and we were running late. BAD SERVICE. Overall, my review for this hotel is that, you're lucky you HAD GOOD REPUTATION & BRANDING in the past, but you are FRAILING. You do not deserve 5 star in almost all areas non-related to location. Yes, you may be considered luxurious because you're at the most prime area of Shenyang but so what? Your service and facilities are at most mid-range 4 star. Even 4 star hotels now have robots that would deliver takeaways and TV bigger than yours, and their pillows are clean, what an absolute joke. OK, maybe let's not get so negative, last redeeming factor: you do have a nice view of the city. For service, you may want to learn from your peers like Sofitel, Atour or Serendipidia. You're welcome.

This hotel is amazing! The staff was very attentive, especially Eric Jin, the manager of the concierge department, who helped me solve my personal problems and other travel questions very well. He took the initiative to attack, which exceeded my expectations. I often fly and travel all over the world, and this manager stands out among the many people I have come into contact with over the years. He is definitely a pearl of Shenyang. This manager is definitely a valuable asset of a Swiss hotel. With his way of thinking and motivation, he will be very successful in the future. Very, very touching. Thank you Eric Jin and the Swiss hotel team, I will come again.

We stayed as Family with 2 children at the Hotel. The staff is very nice and helpful. Also the rooms are comfortable and clean. The Hotel Location is close to the Train Station and some of the Tourist attractions. Unfortunately, there is not the „real pulse of Shenyang“, as it is More in a „railroad like“ area. View is attached in the photos.

酒店地理位置優越，緊鄰高速出口，自駕出行十分便捷。唯一的小遺憾是附近沒有地鐵站，對公共交通出行的客人可能略有不便。 大堂裝潢氣派，前台工作人員服務熱情周到，能及時響應客人需求。中秋佳節時，酒店還精心準備了猜燈謎抽獎活動，深受小朋友喜愛。四部電梯同時運行，有效避免了等候時間。毗鄰酒店的三隆洗浴中心，為想體驗東北洗浴文化的客人提供了更多選擇。 院內設有露天停車場，平時無需預約。國慶期間因舉辦多場婚禮導致車位緊張，保安會主動引導客人至相鄰的地下停車場停放。住客可享受免費停車服務，每次進出衹需至前台登記房號掃碼即可。 四樓早餐區提供品種豐富的自助餐，中西式菜品、時令水果一應俱全，更有現場製作的烤冷麪、肉餅、煎餃等地方特色小吃。麪條和餛飩口味地道，出餐高效，基本無需排隊。即便在國慶高峯期，寬敞的用餐區也始終保有充足座位。 客房整潔舒適，特別值得一提的是床墊品質極佳，能有效促進睡眠。洗漱用品配備齊全，良好的隔音效果確保了安靜的休息環境，每日客房清潔也保持着一貫的高標準。 特別向您推薦酒店對面的鑫鴻順東北菜館，這家餐廳性價比高、上菜速度快，菜品口味純正。需要提醒的是，點餐時建議酌情控制分量，因為這裏的菜量實在慷慨。

The hotel room was clean and reception was friendly. The room was conveniently automated, instructions were clear. And the location is only two minutes away from the palace, good choice if you are planning to visit the emperors palace.