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Because of the early flight and the hotel is near, I chose it! Old-brand hotel chains, management, service, facilities and equipment, hygiene and supporting facilities are all very good! 1.1 km from Punta Cana International Airport, about 5 minutes by car, the hotel has a shuttle bus to the airport, you can make an appointment in advance! Because the flight was too early, I didn’t have breakfast, I don’t know what happened! Slippers and toothpaste are not provided in the room. All the cups are disposable! The hotel is not on the beach, there is a burger shop and several restaurants nearby, two banks! There is no small supermarket, the water and snacks in the hotel lobby are super expensive, 4 times the price outside! The price is average!

What an incredible trip!! We are still dreaming about our vacation to Eden Roc Cap Cana. This place is the full package--amazing beach, pool, service, and restaurants. We have a 2y and 5y old and they were SO amazingly kind to them. Special shout out to Sara and Braulio, our personal concierge. We were able to text them via ”whats app” for anything we needed, such as things for the room, dining reservations, and spa appointments. We stayed in an ocean front one bedroom suite--they had a wonderful crib for my son and my daughter slept on a very comfortable pullout. The room was set up with a kids tent and toys, bathrobes and slippers, hats and sunglasses--they were jumping in excitement! Our suite was on the first floor so our large patio was just steps from the beach--just amazing. Everyday during naps and after the kids' bedtime, we were able to enjoy the beach and views and cocktails. The villas up the hill seem great too especially for bigger families, but with a toddler we LOVED having everything at our fingertips. Another shoutout to Gustavo and Wilson who took care of us daily on the beach, bringing us lunch and drinks. Everything was timely and delicious. We had even had multiple dinners right on our patio from the Beach Club--easy and simple for our crew. The food and drinks were surprisingly good--and we are picking New Yorkers! : ) We also absolutely loved the breakfast--buffet and menu options included in the room rate. Clara brought out a baby placemat and utensils each day without us ever asking. Just wow! Thank you to the entire team at Eden Roc Cap Cana. We are so excited to return!

Avoid at all cost!!! Please do not risk staying at the resort because the price appears affordable. Most of the staff are friendly and professional, but this is where the positive review ends. The A/C consistently doesn’t work and most mini fridges do not work as well. There is a lingering smell of sewage on the property. Building 10 is where my family stayed. This was the source of the smell. The food is tolerable, but booking reservations for the upscale restaurant is intentionally difficult. Don’t waste your money on upgrading to privilege because there’s no real benefit. Just pay extra and book somewhere else.

This was our first time in Dominicana and we chose this hotel because our tour operator said it was new and we actually liked the pics (they are real by the way, not like in the majority of the hotels where they post only the best to attract guests). First thing that impressed us was that all staff was wearing masks at all times everywhere: inside and outside! No matter if they were showing sport exercises, cleaning or dancing in the lobby in the evening, they were always in masks! Then sanitizers everywhere . Temperature control at the entrance to the hotel and to all restaurants. The staff also makes sure you are wearing a mask and gloves when picking food. Everyone was polite helping and smiling all the time. I will name only some people here just because I didn't take photos of all names, so sorry if I didn't name you. All receptionists were ready to help and solve any problem you have. Bieavenido (thanks for late night talk, now I know when is the Independence day in Dominicana!😊). All our requests were satisfied within 5-15minutes (not Dominican minutes👆🤣). Guys at the restaurant all who were welcoming, thank you for giving us masks and gloves when we were too overwhelmed with holiday activities and forgot to get them🙈. Thank you for always wishing us good morning, nice day and smiling! Guys who take orders inside the restaurants and my Spanish teachers😅 Ramon, Antonio, Wilsoooooon Rincon, muchos gracias! They always ask you how you are, remember your orders and bring them before you think about it. Mariia Soriano and Andy from lobby bar- the smiliest girl and boy ever! Thank you for your Russian and Ukrainian, keep learning, next time I come I will check up on your progress! 🤣 Animation team- you are beyond human abilities!!! Fly yoga, yoga on surf boards, volleyball, water polo(I think it was water polo😅), water bikes in the swimming pool, sexy dancing, jumping on little trampolines..Ruben & Jason, my sister Debora(best breeds from you!❤)and my evening salsa teacher Coca -Cola(don't lose uno in bachata anymore😉). Love you guys! 🥰 I will always remember all of you, how you invited to take part in the activities, how you were showing everything step by step, your patience, your unique personalities. The best chef on this planet Wander Montilla with amazingly beautifully looking and heavenly tasting dishes. 😋 Thank you for your unforgettable dinner at the stake house restaurant! Also, the cooking show in Asian restaurant is worth seeing! The food is amazing and the products are high quality. We are more than happy with our rest!

My husband and I visited this resort for our 8th anniversary. We booked an ocean view Castle Junior Suite. Upon arrival, we had a piece of Black Forest cake, Dominican Cacao, and bottle of Mamajuana waiting in our room to celebrate. Our butler was Eric, and he was the BEST! He took us on a tour of the resort, and alerted us daily of activities and restaurant selections available. He was available via What’s App for any concerns or questions we had. As stated in other reviews, the beach is not clear blue water, but we knew that going in. I grew up going to “dirty Myrtle” so it wasn’t an issue for me. The seaweed is better on some days than others, but they have a crew that works their tails off raking the beach and trying to contain it. I also suggest water shoes and small steps because upon entry there are some large rocks and dips, but once you get out a bit, it is no longer an issue. The pool areas are great, and there are several to choose from. Someone was always willing to grab your towels and get you set up in a nice spot. Drink service was on point, we never had to wait long between rounds. Although tips are “included”, I would suggest bringing a little extra for that. I saw how hard the employees work, most in long pants in incredible heat and humidity. I would rate the restaurants 4/5. The first night at Blue Marlin was not good. I think our order was lost in translation. I put that on myself, for visiting a country where I don’t speak the language. I could have used Google translate. I would suggest that if it seems you are not being understood. I won’t name the waiter because again, that’s on me. In contrast, Bladimir and Danny as servers at the Steakhouse were great. That was our favorite restaurant so we ate there twice. We also had a nice dinner at Capriccio. The Casabella lunch buffet had a nice daily lunch selection, and you can also visit the smaller restaurants in Sanctuary Town, a small area across from the main hotel which has pizza, sushi, beer, and ice cream/sweets. The Wok was closed on our visit so we did not get to try that. Overall, there is a large selection to choose from and room service is available 24 hours with a $10 service fee. We enjoyed our first stay in DR, and would definitely consider rebooking this resort on a return trip.

Upon arriving at this place, my friend and I were immediately put off by the workers who stared at us instead of offering to help with our luggage—a clear red flag. It only got worse from there. We were shocked to find over fifteen roaches crawling in our beds, on the floor, and even inside our luggage! This was completely unacceptable. The customer service was atrocious. When I brought up our concerns to the receptionist, he had the audacity to suggest we refrain from leaving a review in exchange for unspecified ”privileges.” The bedsheets were stained, the towels were dirty, and the water had a foul odor. It was a nightmare. To add insult to injury, when we voiced our complaints about the roaches, the receptionist brushed us off, claiming we should expect such things in this country. This dismissive attitude was incredibly disrespectful and unprofessional. Thankfully, Starling and Davison from were the only saving grace during our stay—they actually cared and were extremely helpful. In conclusion, I strongly advise against booking with this establishment. The lack of cleanliness, poor customer service, and dismissive attitude towards legitimate complaints made our experience utterly disappointing and frustrating.