Park Yeri Olan Sydney Otelleri

"Disappointing Stay for a Special Occasion – Expected More from a 5-Star Hotel Stayed 4 nights with my daughter for her surprise birthday staycation. Upgraded to a Harbour Bridge View room on Level 23 ($715/night), but the view was mostly of a vacant construction site – very underwhelming for the price. Noisy interconnecting room and loud sports cars between 12–2am made it hard to sleep. Breakfast ($65pp) was below expectations – dried sausages and barely cooked bacon, though staff were lovely. Room service on our last night took nearly an hour – ordered at 7:38pm, food arrived at 8:30pm. As a solo mum, this was a trip we had saved up for a long time and wanted it to be truly special, but we were left feeling disappointed. Expected more from a 5-star hotel. The positive highlights of our stay was the lovely big bath and high-quality shower amenities, which added a touch of luxury. Fantastic location and beautiful walk along the waterfront!! For the price we paid, the view fell far short of what you'd expect from a luxury hotel. In hindsight, the lower rate Deluxe King Room overlooking the water would have been a much better choice!  -"

"This was one of the best experiences we have had in Australia. We finally found a resort that values its customers and provides what you expect from a five star luxury hotel. Vivien from the front office was amazing, upgrading our room and making my birthday unforgettable. Thank you and keep up the fantastic work."

"Definitely an excellent hotel. Lovely people, clean room, great location…everything is just perfect. I could easily walk to China Town, Darling Harbour, Opera House and many other tourist spots around the city, of cause train stations and metro stations as well. Highly recommend it."

"Из плюсов Отель находится в центре города , до метро 5-10 минут. Рядом есть магазины. Персонал приветливый и отзывчивый. Заселили раньше времени заезда Дали карту и указали, как и куда добраться. Из минусов. Номер очень маленький. Дверь в уборную перекосила и она очень тяжело открывалась. Вентиляция работает слаба, спали с открыт окном. В чайнике побоялись подогревать воду т.к он протекает Завтра очень скромный (яблоко , банан, хлеб, масло, йогурт, круассан , кекс и чай кофе на выбор)"

"The hotel room was comfortable and clean. The reception staff member that served us at check in definitely needs further training in customer service. A lot of options at the breakfast buffet, however none of it was remarkable. I understand they are cooking for large numbers of people, so volume instead of quality appears to be in place. We had a nice time, but probably would not return."

"I never disappointed with this hotel’s each time they always go above beyond or exceed guest expectations as they try to accomodate the guests need and want but have to understand this is what u pay for and what u get so do not too kind and suffer the rate and back of house cause they are the one who work really hard abd stressful to finished the task on time and to make a guest have and pleasant and enjoyable stay. I haven’t have a chance to dine in the restaurant but just walk pass and busy but lunch is quiet or steady and the hotel should have an standard opening procedure (SOP) and train the staff with consistency service . Table set up must be straight and parallel or u stahd behind the chair and do it adjust it as this procedure is a lunch concept menu and I know as I used to work with IHG . And i know how strict and tough they are as they eyes for detail mainly in a hall way and restaurant is downstairs like Cortile and ……. So people could see and GM could see everything . Glass and plates need to clear away till he is not see anything from top to bottom. revenue in a restaurant and bar have to be increase daily and upsell skill is a must. The special menus is more expensive than usual but staff need to train how to sell , how to speak and the worse case become and excellent. A supervisor or manger have to attend the meeting every fortnight then monthly and if someone complain will do wkly basic until we resolve a feedback and issue. Include the sale report or even profit and lost statement and to see which departments is ahead in term of low profile but high profit ( cut cost ) with incentive reward program .. Kris and Beau beau ."

"Having had the opportunity of staying at a few other four seasons around the world and the sydney branch felt abit lacking. Service was straightforward at best. Shower screen had gaps where water leaked to the floor during a shower but was informed it always has been."