Park Yeri Olan Künes İlçesi Otelleri

"Brand new hotel with large, comfortable rooms with amenities including ear plugs and Vietnamese instant coffee you can pick up in the lobby. The washing machines are a bit complicated to use but locating it in the gym is a great idea. Breakfast spread is not bad but taste wise not fantastic. Cooking can be improved."

"房間比想象中要大，非常乾淨，沒有異味。床墊和枕頭超級舒服，一覺睡到天亮。浴室水壓很足，熱水來得快。頂樓的空中花園視野絕佳，適合拍照打卡。還有泳池，健身房設備齊全，滿足了出差期間的鍛鍊需求。自助早餐品種豐富，尤其是當地的特色小吃，很好吃。半夜空調有點小問題，打電話給工程部，師傅5分鐘就上門修好了，響應速度超快。 總體來説，這是一次物超所值的入住體驗，無論是商務出差還是家庭旅行，都非常適合。 已經推薦給朋友了，下次來一定還會住這裏！"

"此次行程特別滿意，幫我們升到了英迪格酒店，房間非常好，視野景觀無敵，送的歡迎小食也很好，服務非常棒！早餐由於是淡季可以送餐放房間，早餐餐食非常豐富可以選很多，特別推薦，在房間看着風景吃早餐！ 入住期間特別感謝所有工作人員熱情服務，尤其是Alin，在得知我們從賽里木湖領完結婚證過來，特地幫我們佈置房間和入住期間的服務，非常感謝！值得推薦大家過來"

"The hotel is very good and the front desk staffs were very professional & helpful. The RESTAURANT needs to retraining their employees regarding customer services. EXTREMELY POOR CUSTOMER SERVICES that I ever experienced. On 9/14 evening around 8:45 pm (this was our second night eating in this restaurant. The first night was very pleasant), one of the hotel waitress was extremely rude. She had an attitude from the moment that we sat down on our table. We requested an additional menus; however, she slapped down the additional menu on the table instead of handed it to us. We took a little longer because we had a hard time saying it in Chinese. She started to get irritated with us. We ate 2 out of 6 dishes from our order. We waited more than an hours for our 3 abalone skewers, 2 lamb steaks skewers, 1 garlic naan & the mushroom wrap. We saw one of the waiter carried the 5 skewers to the other tables. We asked another waitress that we didn’t have our 3 abalone skewers, 2 lamb steaks skewers, 1 garlic naan & mushroom wrap. A different waitress said we have to wait for another 20 minutes to get our food. It was almost 9:30 pm. We requested to cancel the abalone, lamb, naan & mushroom wrap. When we went up to the cashier to pay & it happened to be same rude waitress. She charged all the dishes & my brother in law told her that we ate 2 out of the 6 dishes from our orders . The rude waitress expressed like we were lying to her & started to raise her voice. After the long disputes with the rude waitress, another waitress walked up being our witness that we actually only ate 2 dishes. We finally only paid for 2 dishes that we actually ate. After my brother in law paid for the meal, I expressed to the rude waitress that she has a bad attitude in English as I was having hard time translated in Mandarin. My sister repeated the exact words to the rude waitress; however, the rude waitress said in Chinese “you are insane”. My brother heard and pulled my sister away as he didn’t want more disputes. I walked back into the restaurant and I asked for her name; she asked me why do I ask for her name. I told her that I want to file a complaint of her. She asked why am I complaining about her. I told her that she had an attitude toward us from the beginning. I demanded to get her name. I said that she’s the first person that I had ever complained. She wrote her Chinese name on a piece of paper with the rude attitude and sarcastically said “thank you”. Of course, I responded “you are welcome”. After leaving the restaurant, I went to speak with the night manager & told her from the beginning to the end of what happened. The night manager walked with us to the restaurant. She spoke with the rude waitress. She asked her to tell her side of the story & request an apology. Of course she denied of her doing & of course she denied that she said to my sister in Chinese “you are insane “. She refused to apologize. Even the night manager said out loud that she could feel her rude attitude even speaking to the her. The restaurant manager, he apologized on her behalf. Per the restaurant manager, “It seems like a misunderstanding. He tried to minimize the wrong doing of the staff”. Such a disappointment of how the restaurant manager handling this matter. Instead of addressing the issue, he is minimizing the bad customer services & the bad behavior of his staff. IT WAS NOT A “MISUNDERSTANDING “. It was an extremely BAD CUSTOMER SERVICES. It was a training issue & it was a management issue. Per the night manager, she will have a meeting and address the issue. I seriously hope that the night manager will follow through this matter. I never experienced such an unpleasant moment in China & even in the U.S. Hopefully, the night manager will handle this matter effectively."

"民宿在一個巷子裏，有自己的停車場，民宿院子很大，綠植很多。周邊有很多餐館，加油站也很近。晚上到了後，老闆還免費給我們房間升級了。 早飯是自助的，品種豐富，尤其是現炒的花生米，配上一碗熱粥，很贊。 老闆人不錯，第二天早上給了一杯現磨咖啡，還為我們規劃了後續的行程。 服務人員態度很好，尤其是一位維族姑娘，頭天很熱心幫忙調試洗衣機，開車臨走之前，還隨手幫忙處理我們車上的礦泉水瓶和雜物。 民宿各方面的細節做得很好，值得推薦！"

"這次在那拉提草原的住宿體驗，真的讓我留下了非常温暖又難忘的回憶。抵達的時候，遠處是連綿起伏的雪山和一望無際的草原，空氣清冽通透，彷彿整個人一下子慢了下來。酒店坐落在這樣的風景裏，推開窗就是純凈遼闊的天地，早晚的光線灑在草地和山坡上，怎麼拍都像明信片。房間也比預期舒服很多，乾淨整潔，佈置温馨，細節處都能感受到用心：床品柔軟、供暖充足，洗漱用品準備齊全。工作人員的服務特別周到，從入住到答疑都很耐心。晚上還貼心準備了小餐食和熱飲，玩了一天回來能吃點熱乎的東西，整個人都被治癒了。最想特別感謝的是負責接送我們入住的兩位小哥。因為第二天一早要趕回伊寧坐高鐵，我們天還沒亮就出發了。沒想到前一晚下了很大的雪，路上積雪很厚，車子剛開出去沒多久就被困住了。那位小哥沒有一句抱怨，先讓我們在車裡等着，自己頂着雪走回去找幫手。過了一會兒，他帶着另一位車技更好的小哥趕來，對方熟練又穩當地操作，在雪地裏一路小心“漂移”着把我們帶出了那段最難走的路。那種在寒冷清晨被人這樣認真對待、拼盡全力幫助的感覺，真的特別感動。如果不是他們，我們很可能趕不上車。風景很美，房間很舒適，但真正讓這趟旅程變得温暖難忘的，是這些真誠又負責的人。下次再來那拉提，我一定還會選擇這裏。"

"這次入住體驗堪稱完美！房間寬敞明亮，床品親膚柔軟，一夜好眠到天亮。前台服務熱情周到，辦理入住秒速搞定，還貼心推薦了周邊美食。酒店衞生更是無可挑剔，浴室乾爽無異味，連角落都乾乾淨淨。性價比超高，下次出行一定再選這家！"