Park Yeri Olan Itō Otelleri

Excellent service and outstanding breakfast and none repeat items for dinner for two days. Last day morning after breakfast, I went to lobby lady lounge and unexpected fell down on floor and twisted my right knee and felt so hurt !! After a while I tried to ask for help, immediately three ladies came to help and put medicine on my arm and right leg. I was so appreciate from their assistance. I highly recommend this Hotel and definitely will go back next year.

nice and clean hotel. The food is great. It offers shuttle bus to the train station but still recommend to drive there as the hotel is pretty far from the attractions nearby

Obsługa co prawda nie mówi po angielsku, ale dało się dogadać przy użyciu translatora. Użycie pralki kosztuje dodatkowe 500 JPY, ale wtedy w cenie są środki do prania. Całkiem ładny onsen, który rezerwuje się na 45 minut, pełni on również rolę prysznica, więc jeśli chcesz się wykąpać to i tak musisz go zarezerwować. Nam udało się to zrobić mailowo, za co jesteśmy wdzięczni, gdyż przyjechaliśmy dopiero po godzinie 19. Nie polecam natomiast śniadania - jest dość drogie, a do tego nie ma go zbyt dużo, ok. 1-2h po śniadaniu byliśmy już głodni.

Comfortable and modern onsen hotel with private baths in rooms, tasty and unique dinner and European style breakfast. In the room there are towels, yukata robes, some hygiene supplies except teeth brushes because the hotel tries to reduce plastic wastes. The hotel gifted a set for face and tea for a booking on a particular website. The hotel approximately in 10 mins from train station, and close to the sea.

設施：房間裏沒wifi。。。進房間要下一個很大的台階 衞生：衞生做的不錯，吸煙房也沒有煙味 環境：山裡麪環境很好，就是有很多蟲子 服務：服務非常好

Overall this hotel's location is perfect for 1-3 days stay, but for longer stay you will need to take a taxi everywhere, its located too far. Even closest 7-11 is 1h walk away! Everything was fine, the room for 3 was enourmous, clean and fresh. Its located right at the zoo entrance, with a discount for zoo tickets. The only problem is its location - every restaurant around closes at 5 pm, so quite inconvenient. Even when we were looking on Google maps for an open restaurants and it said they were open - they were closed in reality. Spent almost 2h looking for food)) So you better ask hotel staff to find you a place to eat, even better if they call in a restaurants.

Beautiful onsen — our favorite stay in Japan with my family! The traditional breakfast was delicious with a very large selection of dishes. The rooms are gorgeous, quiet, and spacious — and everything was exceptionally clean. The cleaning crew truly does an amazing job. The reception staff were very friendly and helpful, making us feel warmly welcomed. The location is excellent, just a short walk from the train station, and having a washer and dryer available for guests was a big plus. Highly recommended — we would love to stay here again!

川奈駅から無料の送迎があり、とても助かりました。予約制です。駅からは車で12分位かかり、山の中でした。 館内はとても雰囲気か良く落ち着いていました。 スタッフの方も親切でした。 夕食時、1時間飲み放題になり静岡麦酒がおいしかったです。お料理も全て美味しかったです。 とても楽しい旅行になりました。 ぜひおすすめしたいホテルです。

I stayed at Izu Ippeki Lake Lakeside Terrace for 5 nights booking though Trip.com. Be warned that problems may occur when booking through travel websites such as this one. I booked a standard room with no meals. What I did not know however, was that this reservation did not include any room cleaning services for the entire stay, no taking of garbage or towel replacement, no bed making, nothing at all. When I contacted the travel website to show my disappointment, they immediately contacted the hotel requesting a full refund. I did not expect a full refund for my entire stay. What I did expect, was for someone to acknowledge the fact that this important piece of information should have been indicated someone on the online reservation confirmation. Neither the travel site nor the hotel would acknowledge this. The travel site replied with a response from the hotel, saying that I was a regular guest and knew about this “regulation”. It’s true, I have visited Izu Ippeki Lake Lakeside Terrace on several occasions when housekeeping services were not included. However, this was clearly indicated on the reservation, and I stayed during the COVID STATE OF EMERGENCY, when it was standard practice for many hotels to exclude cleaning services. My recent stay was at the beginning of August, WHEN THE STATE OF EMERGENCY AND COVID RESTRICTIONS HAD BEEN LIFTED. It is no longer standard practice to exclude cleaning services at hotels in Japan. The hotel stated that I visited the front desk every day to get towels and never mentioned the need to clean the room. This is untrue. I only came to the front dest 2 times during my stay, and this is because room cleaning staff entered my room on 2 occasions, so I was expecting them to clean or take out the trash, but they did nothing and left. I expected them to return, however, they never did. The bottom line is the hotel is responsible for communicating their services to customers, especially after covid restrictions have been lifted. Blaming guests for their lack of communication is completely unprofessional. Now in regards to the hotel itself, I have stayed here on several occasions, I find it to be perfect, mainly because of the location and modest room size. The hotel is conveniently located near Lake Ippeki (Ippekiko) and there is plenty of nature and a few trails in the area. You can step out the door and be on a simple hiking trail within minutes. It’s a very quiet area and very good for children and families. Though the hotel is dated, the rooms are all quite large and include a living room, kitchen with cooking supplies and dishes (but no forks or spoons), a large bath, and both Western and Japanese style bedrooms. Some may be discouraged by the age of the hotel (it’s quite old and could use some renovation), but if you don’t mind that, then I would highly recommend staying here. One point that I need to mention is in regards to the bedrooms. The hotel has replaced their blackout curtains with super thin curtains which allow sunlight to easily shine through. We were woken up at 5:00 am every morning because of the bright sunlight in our room. If you’re a light sleeper, please take note. I wish management would consider this. Also, it’s highly recommended that guests come by car, public transportation is very inconvenient in the area. Overall, Izu Ippeki Lake Lakeside Terrace is a very convenient place for a reasonable price. I will definitely be staying here again in the future, but hope that they act with a little more professionalism and consider the fact that the covid state of emergency ended long ago.

The staff here are very helpful and polite, they even helped me to contact the next hotel for clarification. Only I recommend them to build a store room around the parking lot so that the huge size of the luggage can be left there for overseas traveller and no need to bring up to the hotel by walking the long stairs, if any. Also, they can provide a simple map in the website to locate their exact hotel location and nearby shops, cafe and supermarket, train station, etc.    For me, I had a great experience spent in this hotel. If you like to see sunrise, it also a good place to stay in ocean view room.  If you like running, you can run along the hill side with wonderful ocean view.