Park Yeri Olan Matsumoto, Nagano Otelleri

I had a wonderful experience here at Cafe&Stay Castana. The room was clean and comfortable, a great find at this price! The location is great with a free parking lot available, and with a huge supermarket conveniently located beside. However, I have to especially commend the staff, they were so friendly and accommodating to our needs! As you know, sometimes travellers are disoriented and stressed, and their willingness to help is deeply appreciated. I also had to ask for directions to a doctor as I fell sick, and they went above and beyond to take care of me. I could have only experienced this humanity at a small enterprise like this, and am very grateful.

Hotel services, staff was excellent. Location is a little out of the way, we went to the K-26 bus top at Kamikochi after a trip up and they had shuttle buses there to pick us up for a 5 minute drive up to the hotel, so the location is not exactly accessible Greeted warmly by the staff, introduced us to the meal location and Onsen. Room was a small, but about what was stated by their website. Meal was pleasant as well, not everything suited my taste, but i can tell it was cooked with a lot of effort. Onsen was of decent size, and the water was a lot better than other places i have been, i even quite like the shampoo they used. Went down to Matsumoto on their provided shuttle service, which is an excellent service. Overall, this Ryokan is an excellent stay for families and couples, priced decently as well.

Staying at Shoho in Matsumoto was an unforgettable experience that truly deserves five stars. Nestled amidst the serene landscapes of Nagano Prefecture, this hotel seamlessly blends traditional Japanese elegance with modern luxury. From the moment we stepped into the lobby, we were enveloped by a warm and inviting ambiance that set the tone for the rest of our stay. Our room was a perfect sanctuary—spacious, meticulously clean, and adorned with subtle touches of Japanese artistry. The panoramic views of the Japanese Alps from our window were nothing short of breathtaking, especially when the mountains were bathed in the soft glow of sunrise. The traditional tatami flooring and comfortable futon bedding provided an authentic experience without sacrificing comfort. One of the standout features of Shoho is its exceptional onsen facilities. Soaking in the natural hot springs while gazing at the picturesque scenery was incredibly rejuvenating. The rotenburo (outdoor bath) offered a tranquil escape where the stresses of daily life simply melted away. The hotel's attention to detail extended to these spaces, with beautifully crafted woodwork and stone elements enhancing the overall atmosphere. Culinary delights awaited us at every meal. The kaiseki dinner was a masterpiece—a multi-course feast that highlighted seasonal and local ingredients. Each dish was artfully presented and demonstrated a profound respect for Japanese culinary traditions. The breakfast buffet was equally impressive, offering a wide array of both Japanese and Western options to suit all palates. The staff at Shoho went above and beyond to ensure our stay was exceptional. Their genuine hospitality was evident in every interaction, from assisting with our luggage to offering insightful recommendations on local attractions. Despite any language barriers, their kindness and professionalism shone through. The hotel's location is ideal for exploring the rich cultural heritage of Matsumoto. We were just a short drive from the iconic Matsumoto Castle, one of Japan's most beautiful original castles. Strolling through the historic Nakamachi Street with its classic white-walled storehouses turned boutique shops and cafes was a delightful way to spend an afternoon. In addition to its proximity to cultural sites, Shoho serves as a great base for nature enthusiasts. The nearby Kamikochi Valley offers stunning hiking trails that showcase the unspoiled beauty of the Japanese Alps. Returning to the comfort of the hotel after a day of exploration was something we looked forward to, especially knowing a soothing onsen soak awaited us. In summary, Shoho encapsulates the essence of Japanese hospitality. Every aspect of our stay was thoughtfully curated to provide comfort, relaxation, and cultural enrichment. We left feeling deeply refreshed and with a greater appreciation for the wonders of Matsumoto. Shoho is more than just a place to stay—it's an experience that lingers long after you've departed. We wholeheartedly recommend it to anyone seeking an authentic and luxurious retreat in Japan.

Fukashiso could be one of the loveliest accommodation that I have ever stayed at. The staff were very polite, attentive and extremely helpful and courteous. The place itself is so beautiful and quaint. Traditional garments are provided as an option if you want to dress up for dinner. Made for great photo ops! The Kaiseki was the most beautiful equivalent of a degustation I’ve tried, and it was served in a lovely separate intimate dining area. During dinner Nobu-San a fourth generation family member of the owners greeted us which was a lovely touch. Soba was freshly made at the accomodation. We stayed two nights and the Kaiseki menu was different each time. Breakfast was a nice assortment of Japanese and Western options and the coffee machine was actually pretty good. I enjoyed the onsens, there are two public ones that switch locations for men and women and a private one. They were well equipped and relaxing. Our room was on Level 1 with a private bathroom, seating area and little garden view. Overall this place is highly recommended. For a traditional ryokan experience, it was so nice. Even after we checked out, the receptionist gave us a little gift, and even walked us outside to where our car was parked. Such a warm and lovely place. Stay here for sure!

The hotel is in a great location, walking distance from the JR station. Stuffs are very polite and welcoming. The first room that assigned to us had cigarate smell, we went back to the lobby to let the front desk know. They immediately assigned us another room. The twin bedroom was spacious and clean. The public bath was not big, but very comfortable, they also have outdoor bath. The green tea shop next door was a highlight, please don't miss the ice cream there. We enjoyed our stay in Matsumoto. We will surely be back.

A little far from the station and not very friendly for walkers as there were places in the way without walkable path. The front desk spoke little english but was very nice and we manage to understand each other. The room was very clean and just as described, i cludws hand towel, body towel and a kimono to be inside. The public showers were clean also. The walls were a little thin so I could hear the other guests a lot maybe I just got unlucky and got loud ones.

ツインベットの部屋ですが、部屋も十分すぎるほど広く、山並みがとても綺麗で眺望も最高でした。 駐車場も停めやすく、素泊まりでもコンビニエンスストアが近いので助かります。 お風呂も広く露天風呂を楽しみにしてたのですが、塀で囲われて何も見えないのが残念でした。

We stayed overnight at Toyoko Inn at Matsumoto. It is conveniently located near Matsumoto station. Exit from the East Gate (东口) of the station, head right. The hotel is clean, and considered spacious for Japanese standards. It provides free breakfast, and rather decent too. Recommended.

Renovated lobby area, onsen lacks of ryokan style of cleaning essential. This hotel run by Chinese people so did not feel that they paid attention to the detail of service. Dinner kaiseki meal were underpar. Breakfast even horrible. I can tell they did not serve freshly made salmon, they were very hard to bite. Most item are heated from frozen like suimai and xiao longbao which I didn't expect to have as Japanese breakfast. Miso soup was the same leftover from dinner. Coffee not hot at all. I don't think I will stay there again.

Outdoor temperature was around –3°C, but the ryokan felt even colder because some sections were open to the outdoors. The walkway from the rooms to the onsen is uncovered, so there’s no way to avoid the cold. I had to wear my winter jacket just to walk to the public bath. There is a private bath option, but the one assigned to me was far too hot — I couldn’t even step into the water. The public bath is a very small indoor pool, probably suitable for 2–3 people at most. There is no shower in the room, so using the public bath is unavoidable. The room itself was very cold. On top of that, I had to carry my own 25-inch luggage up three floors as there is no lift, so this place is not suitable if you can’t manage your own luggage. Dinner was disappointing — just soba and a simple soup with pork and some vegetables and mushrooms.