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"Exceptional stay from start to finish I had a fantastic stay at the Pan Pacific Hotel and couldn’t fault a thing. From the moment I arrived, the staff were warm, professional, and genuinely welcoming — the kind of service that makes you feel looked after without being overbearing. The room was spacious, beautifully designed, and immaculately clean, with an incredibly comfortable bed and thoughtful touches throughout. Everything felt calm, luxurious, and well-maintained. The facilities were equally impressive, especially the pool and fitness areas, which were spotless and relaxing. The location is also a huge plus — convenient for getting around while still feeling like a peaceful retreat from the city. Breakfast was excellent, with a great variety and high-quality options. Overall, Pan Pacific delivers true five-star comfort with outstanding service. I’d absolutely stay here again and highly recommend it to anyone looking for a refined, relaxing, and seamless hotel experience."

"The Criterion Hotel is very central in Perth. It is a basic Hotel, the wifi in general works well. The room is clean, even my please clean the room sign was not out, the room was cleaned, so be careful with your belongings when going out. $250 deposit required on check in, which gets refunded at end of stay. Not a bad option"

"I received a wonderfully warm, professional and helpful reception, upon my arrival. My room was excellent, clean, modern well appointed and very quiet. The hotel was well located, right in the middle of the entertainment district. My only regret was that I didnt stay longer. The pool is small, and the gym reasonably modest, but, my personal key priority is the quality of the room, and Hilton delivered in this regard."

"staff are very friendly and patient! they made my stay feel good. only issue is the water heater.. it does not stay turned on, instead it will turn off once there is a certain limit on the water tap handle. so its either too cold or too hot."

"In a great location near Elizabeth Quay, and Langley park for Australia day fireworks and other events. We stayed in a Premium room with river view. It was spacious, modern and with a great shower. The view was nice, but would be great if the windows weren't so narrow. The walls were way too thin for a luxury hotel though. We could hear the conversations of the guests in the room next to us, and they woke us up when they came back to the room at 1am. That's the only reason I wouldn't recommend this hotel."

"I would like to formally express my dissatisfaction with my recent booking experience. The information provided on your platform regarding the room was inaccurate and misleading. The listing included a photograph and description of a room with a balcony, which was the primary reason I made the reservation, as I specifically require a well-ventilated space. However, upon arrival at the hotel, I was informed that the room shown in the photos was not the one I had booked and that they were unable to provide a similar room or offer any solution. I should note that the receptionist was very polite, genuinely concerned about the situation, and did everything within her power, but she confirmed that no other rooms were available and nothing could be changed on their side. Despite her professionalism, the fact remains that I received a completely different room with no balcony and none of the features I expected. Additionally, the hotel charged a security deposit at check-in and confirmed that it had been refunded. However, I still have not received the funds back more than a month later, which is unacceptable and has only added to the negative experience. Overall, the entire booking process—from inaccurate property information to an unresolved deposit refund—has been extremely disappointing."

"At first, it look very old but after sometime, I can feel very relaxed and good atmosphere here. I can sleep very comfortably even I have to do a bit of hike/jump to my upper bunkbed. The mattress is very good quality and it can make me sleep comfortably, that's the most important. Also, the location is the best in the heart of Perth CBD and next to Chinatown, many yummy foods there. Bathrooms are plenty and very clean. Their staff customer service skill is second to none. Very happy staying here for three nights yeven if I have to do a bit of hike/jump to reach my comfy bed mattress (Other three upper bunkbed in the room are good, its have the ladder screwed properly, just my upper bunkbed. It's good exercises)."

"The location was ideal, making it easy to access local attractions and dining options. Overall, it was a comfortable and enjoyable stay and I would definitely recommend this hotel to anyone looking for a city walk hotel and good breakfast!"

"Perfect location for a short stay. The hotel is central, there is a wonderful bar and restaurant if it gets late and you prefer to stay in. We had a drink at the bar and enjoyed the ambiance of the place. There’s a pool and gym which is great to have on hot days. It was close to many shops and restaurants which is ideal as you don’t have to travel far also to enjoy the pier and city views."

"The room was wide and pretty, beds were comfortable as well. The place is close to supermarket and free transportation. However, there was a flooding issue in our bathroom (maybe due to the drainage pipe) and also the shower head had a dripping issue. Staff were helpful to help us fix the dripping, however it started to drip again at night. Other than the issue above, the stay was pleasant, and I would recommend staying here if the bathroom issue could be improved."