Evcil Hayvan Dostu Marakeş Otelleri

特別好！給升了別墅房，一個房間就像一個宮殿，酒店的花園比景點還美。免費接送機的車都很豪華，航班行李延誤管家和前台幫忙給機場打電話催行李，最後順利拿到，非常感謝！如果趕上價格合適，真的非常推薦體驗一下文華東方！

Wonderful location walking distance to most of attractions in Marrarkech 10 minutes from Jewish Quarter, Palais Badi, Bab Agnaou, 10 - 15 minutes to La Koutoubia, Le Jardin Secret. However we got lost looking for the Riad when arriving the first day. It would have been helpful if more clear and detailed directions were given (not just a map) with the booking confirmation. The Riad is very clean. Staff cleaned our room and changed towels everyday. Breakfast was simple but transitional and delicious, limited plastic packaging involved very environmental friendly - love it. Overall we enjoyed our staying and definitely recommend anyone who are looking for Marrakech Riad experience.

+ Très bel hôtel. + kids club + concierge - Manque du service sur le room service - check out catastrophique pour ce niveau d hôtel

Didn’t know much about the Riad’s in Morocco but after the stay I understood the culture more. We arrived at night and couldn’t find the Riad for a while some locals helped us locate it through the alleyways (They did demand tips but we didn’t have enough small cash yet) It was scarier walking through the alleyways than it seemed but quite a chaotic main road. The inside was lovely couldn’t tell too much on arrival but the next day you could see the beautiful interior. Clean and accommodating. The host was friendly and recommend lots to do. The breakfast wasn’t for me but my friend enjoyed it

Don’t be shocked when you’re taken to a cheap back office beside the portal of the hotel after you arrived. It’s here where the check-in and check-out and all the guest related issues are handled. After you’re cleared you’re lead through a luxuriously decorated hall that seems to have been designed to be the reception of a five star hotel. The actual purpose of it was never revealed. The service was acceptable at best. One had the impression the personal was hiding from the guests. That said the hotel has marvelous premisses and the suites are decorated tastefully. The pool is too cold!

I had a wonderful stay at this hotel! From the moment I arrived, the staff made me feel so welcome and well taken care of. Check-in was quick and smooth, and everyone I interacted with was friendly and professional.

I actually did not stay in this Riad. I booked this Riad via trip.com for 3 nights and paid upfront. But when we reached there, person over there said there is no booking. They even said they don’t know what trip.com is. Even phone number on trip.com and even google is not right. When I saw that number to person over there, he didn’t recognise number. Owner of Riad finally talked to trip.com and told me that he will give us accommodation on different Riad for one night and somewhere else for another two night. First accommodation was good but second one for two nights was extremely small and not up to mark.  Now I don’t know who was on fault here whether this Riad who purposefully overbooked and then accommodated me on different cheap Riad OR trip.com who didn’t confirm booking with them.  Our holiday was completely ruined.

This raid hotel is beautiful landscape, the reception ladies are lovely and helpful. But one of the bar restaurant staff seems only like to talk with Arab or French speaking customers. He was very annoying first thing I asked him about menu when I was waiting for my room to be ready at the bar, he totally forgot my request he was talking with 2 French guests, second day he shouted me out when I was take a photo due to I didn’t know the place was a terrace for a guest room which was no sign or gate closed, I was feeling I m so uncomfortable and unwelcome. Anyway, the room is fine but the service is definitely not 5 stars

The Riad is absolutely lovely — charming Moroccan design, a peaceful courtyard, and a rooftop terrace perfect for breakfast or winding down. The location is ideal, just a short walk from Jemaa el-Fnaa, yet quiet enough to relax. Our room was spotless, the air-con worked well, and everything felt clean and fresh. Breakfast was generous and tasty, served on the terrace with a relaxed vibe. I’m giving 4 out of 5 for service only because staff didn’t regularly check the rooms. Sometimes essentials like toilet paper or… weren’t restocked unless we asked. The team was friendly, but a little more attention would’ve made it perfect. Overall, it’s a beautiful stay and I’d absolutely recommend it.

The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room. The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.