Spa İçeren En İyi Hanoi Otelleri

We really enjoyed our stay at Classyc Hotel! Best thing was all the staff - everyone was so friendly, helpful and smiling all the time! We were welcomed with drinks and snacks on our arrival, got brought up to our room, and every time we go out and come back, they will open the door for us and greet us! Room was comfortable with everything we need - the only thing I would change is having slippers instead of thongs, but that's our preference only. Breakfast was amazing, it had great selection of choices including local food and coffee, all the staff again were so attentive and friendly! On departure we were gifted with a cute Vietnam souvenir which was a lovely touch! Thank you to all the staff members during our stay, we had a wonderful time and would definitely stay here again if we come back to Hanoi!

Otel çok elverişli bir konumda yer alıyor. Ayrıca kahvaltıda da zengin bir seçenek yelpazesi mevcut. Personelin hepsi takdire şayan ve yardımsever. Konaklamanın yanı sıra otel, kara ulaşımı ve turlar da ayarladı. Genel olarak, burada kalmak Hanoi gezimizi unutulmaz kıldı.

We stayed at hotel chateau de hanoi for 2 nights and overall, it was an under-average experience. For its price (pre-discount and considering we were in Vietnam) it might not be that worth it. We booked the hotel because of its high-rated reviews and its branding as a 5 star boutique hotel. Upon arrival, we were greeted with welcome drinks and the staff was friendly. We arrived hanoi quite early, so we asked if we could do an early check-in. We were informed by the staff that an early check-in was not impossible, but there was an extra charge. It was however totally understandable that the hotel has their arrangements so we went along with the regular check-in time, but the staff quite passive aggressively told us that they informed us on WhatsApp— we were on a flight and later on a Grab to the hotel so we were unable to read the message entirely. I would expect a 5-star service to be more understanding. To be very honest, I would doubt if the hotel qualifies to be categorized into a 5-star hotel. Of course, the hotel provides customers with all the necessary amenities like toothbrush and shaving kits, but the hotel room didn’t have a window and lighting was insufficient. There was a bathtub, but there was no proper standing shower and it was just a shower head next to the toilet without curtains or doors. The twin bed was extremely small and too easy to be moved around (in a sense that if I wanted to sit at the edge of bed, the mattress would slide to that side). Hygiene was fine but some areas such as the wall and the bathing area could be improved. We ran out of tissue paper in the room as well but after housekeeping the box was still empty and not replaced with a new box of tissue. Soundproofing at the hotel was not solid since we could constantly hear noises from next door during midnight. In our booking package free breakfast was included, so we checked it out in the morning. A small buffet was provided, but the plates and utensils had oil on them. There was a set menu, but the scrambled eggs were not up to par and the pho was okay. Considering the hotel brands itself as a 5-star hotel, I would expect better hygiene and quality check. Location-wise, the hotel is located at the heart of Old Quarter. It is convenient but this also means traffic can get very hectic nearby. Moreover we realized the staff was getting less and less friendly as we reached the end of our stay. It would be nice if their attitude and service could be more consistent, again, given it is a 5-star hotel.

Great hotel to stay. Booked a connecting room for a family of 4 (2 toddlers). Suitable stay for kids. Hotel is conveniently located in old quarters. Walkable to the key attractions. Lots of eateries nearby. Thanks.

I don't understand how can this hotel get a 9.3 rating and rated as a 5 star hotel in trip.com. when I reached I felt deceived, this is just a 3 star hotel. Room is so small. And with the price I paid about 85 euro, I think you better go to Fraser Suites still one of the best in Hanoi. This hotel is one of my worst hotel in Vietnam. When you enter the toilet has a big smell and the sink is blocked. Imagine at 11pm already dead tired and shower halfway with a block sink and flooded floor. See the photo. How can a hotel design the floor sink like this. There is no slot to contain the water and if it's blocked it will overflow of course to the dry floor. Such a stupid design and not to mentioned the smell. The manager know exactly this room has a problem when he came but still provide this room to me. This is the point that make me furious. I manage to change to a new room and this room is better with no block sink but the room felt outdated and small. . Most importantly there is a constant water flowing water noise that I don't know is it from the neighbour or from upper ceiling. In general there is simply no insulation and noisy when people walk by. I felt like want to check out after my first night but its a non refundable. No choice. Overall it is a nightmare for me. Breakfast is average. Positive side the staff is ok. I will never trust the rating in trip.com of 9.3 or Google rating 4.8. just cannot believe it and I booked it to try due to good rating but end up quite disappointed. Anyway in general as advice try to avoid most hotel within the old town and look for Novotel suites, Fraser suites that are located outside from the touristic old town to get the best value for money and just use Grab if you want to visit the old town.

這個酒店的地段超級好，就在老城區。去哪裡都很方便，基本衹要步行。有些景點打車衹要10幾分鐘。這裏的服務必須給五星好評。服務員都會英文，超級好。唯一一個沒給五星的是設施。這裏的設施比較久，房間也不大。但是，比較是黃金地段，這個價位可以接受。

The staff at this hotel were exceptionally kind and helpful! I've travelled to more than 30 countries and stayed in loads of hotels. The staff here were the some of the kindest I've ever encountered. We stayed for two nights before traveling around Vietnam and at the end of our trip decided to return to this hotel again because of the nice people who work here. Also, for those looking for a location close to a lot of sites and restaurants, I recommend this one.

Otel tek kelimeyle harika ötesi bizim kaldığımız konakladığımız odada banyo tuvalet bunlar ultra lüksü odanın genişliği çok fazla harika bir manzarası var otel çok çok çok temiz personel müthiş derecede ilgili kalabalık bir otele geliyorsunuz ama istirahat etmeniz çok çok mümkün konumu itibari ile de çok güzel gölün hemen karşısında yer alması harika bir görüntüye sebep oluyor biz çok beğendik Hanoi'de yiyebileceğiniz en iyi

Otelin konumu çok iyiydi, eski mahalledeki her şeyin tam ortasında! Konumu, Hanoi'nin tadını sonuna kadar çıkarmak için mükemmeldir. Ngoc An gerçekten iyi bir ev sahibi ve müşterinin ihtiyaçlarını her an organize etmemize yardımcı oldu ve kaldığım süre boyunca süper destekleyici bir ön büro yöneticisi için An'ı gerçekten takdir ediyorum ve ayrıca uçuşum sabahın çok erken saatlerinde sorunsuz bir şekilde gerçekleştiği için havaalanı taksi rezervasyonu yapmama da yardımcı oldu. Oda temiz değil ama yeterince büyük, otel hizmeti geliştirilebilir ama tekrar teşekkürler. Konaklamam keyifli geçti ve tekrar geleceğim başkalarına da tavsiye ederim!

Uçuş gecikmesi ve Hanoi havaalanında bagajlarla bekledikten sonra taksi transferinin beklemesi ve otele zamanında varmam hoştu. Giriş işlemleri sorunsuz ve hızlıydı. Oda özellikle geniş olmasa da tüm ihtiyaçlarımı karşıladı. Sıcak su basıncı iyiydi, ancak lavabodaki sıcak su duştaki sıcak sudan daha sıcaktı ve daha serbestçe akıyordu. Yine de uçuştan sonra duştan ve rahat uykudan gerçekten keyif aldım. Bulutlu ve serin bir sabaha uyanmak otelin rahatlığını vurguladı. Nehir/dere manzarası işçilerin tarama yapmasıyla kesintiye uğradı ancak biraz eğlence sağladı. Kahvaltı çok iyiydi. Hanoi'ye harika bir giriş oldu.