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"We booked a normal studio room and was upgraded to a deluxe due to the construction. The room is really clean and the amenities are within a click of a button. Amazing stay. Definitely will recommend"

"We recently stayed at the Canberra Rex Hotel as a family of three, traveling from Sydney to celebrate the New Year. While there were some positive aspects, our overall experience was disappointing. Starting with the positives, the reception staff were very nice and courteous, which we appreciated. We liked that it is very near a light rail station and quite close to parks, restaurants, and cafes. The layout of the hotel posed challenges. Our room was quite far from the lifts, and with only two lifts positioned side by side in a corner of the building, accessibility was inconvenient. It seems the hotel design is to blame, as the lifts are not centrally located like in most hotels. One of the biggest letdowns was the pool. We specifically chose this hotel for its pool, hoping our little one could enjoy it. Unfortunately, the pool heater was not working, and the water was freezing cold. To make matters worse, we noticed some bugs in the pool, which was unsettling. The staff wouldn’t have known the heater wasn’t working if we hadn’t informed them. It felt like the pool's maintenance and condition were overlooked, which was a major disappointment for us. Had we known that we won't be able to enjoy the pool, we would've settled in a hotel that is far more affordable. As compensation for the pool issue, we requested and were granted a late check-out, which was a kind gesture from the hotel. However, it didn’t feel adequate given the inconvenience and disappointment we experienced. Additionally, the King Suite we stayed in had some practical flaws. It only had one bin, which was insufficient for a family of three, as it filled up quickly. Another inconvenience was the shower area, which didn’t have any shelves. This meant we had to place shampoo and conditioner bottles on the floor while showering, which was far from ideal. Overall, while the reception staff’s service was commendable, the hotel fell short in terms of facilities and maintenance. I hope the management takes these points into consideration for future guests."

"I like the location of this hotel. Very conveniently located but not noisy at all. Although the building is not new and mshows a bit of aged, it is still very cleaned and maintained. I will come back next time"

"Çok iyi bir konum. Sessiz, ancak alışveriş merkezlerine ve restoranlara sadece birkaç dakikalık yürüme mesafesinde. Hem resepsiyondaki hem de restoranda güler yüzlü ve yardımsever personel."

"The room is clean. City view is brilliant! Location is convenient. There are quite a few restaurants around it."

"Good location and easy to find restaurants nearby, room facilities (such as washing machine, microwave and balcony) are very well. The breakfast is delicious!"

"We had an amazing stay at the Novotel Hotel. The staff were exceptional—friendly, welcoming, and very helpful throughout our stay. Check-in was smooth and easy, which made everything start off perfectly. The parking was convenient and well managed, offering great value for money. Our room was spotless, comfortable, and well maintained. The breakfast buffet was excellent, with a great variety and high-quality options. Overall, it was a fantastic experience, and I would absolutely recommend this hotel"

"Kinda old worldish but not too bad.Biggest pain was the fire alarm which went off on a freezing winter morning about 7:30 am.. This by all accounts is a regular occurrence and not rectified; set off apparently by some guy smoking; 20 minutes of ******** announcements before we found out from another traveler that it was a false alarm.  Management kinda smiked sheepishlyand did bugger all. Bathroom in our room was tiny and toiletries had to be collected from the front desk. 🙄 Had to lug suitcases up and downnstairs and at the front entrance. Kinda lame. Guy working the dining room though on the breakfast shift was a bit of a diamond. After an ‘odd’ comment he myst have noticed I was unimpressed with the fire alarm ******** and went out of his way. A bottle of birthday bubbly was a classy touch by him. I’d stay there again because of him."

"A lovely place to stay. Very quiet and the staff were very helpful friendly and courteous.  The room was excellent there is however no in room coffee or tea facilities which was a shame."

"Very good hotel. Everything is perfect, by the notable exception of the breakfast. You have to make the line, to wait to be seated like it's a nightclub. Arriving at the restaurant, you will wait 20 minutes to have your morning coffee. Another issue with the breakfast is that it is super expensive. I paid 22 AUD (more than 12 euros) for a plate with one waffle... Also paid a super high price for a plate of fruits... Everything else is perfect. Hotel is beautiful, quiet, well located and the persons working at the reception are great! Polite, nice and ready to help!"