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"We recently stayed at the Canberra Rex Hotel as a family of three, traveling from Sydney to celebrate the New Year. While there were some positive aspects, our overall experience was disappointing. Starting with the positives, the reception staff were very nice and courteous, which we appreciated. We liked that it is very near a light rail station and quite close to parks, restaurants, and cafes. The layout of the hotel posed challenges. Our room was quite far from the lifts, and with only two lifts positioned side by side in a corner of the building, accessibility was inconvenient. It seems the hotel design is to blame, as the lifts are not centrally located like in most hotels. One of the biggest letdowns was the pool. We specifically chose this hotel for its pool, hoping our little one could enjoy it. Unfortunately, the pool heater was not working, and the water was freezing cold. To make matters worse, we noticed some bugs in the pool, which was unsettling. The staff wouldn’t have known the heater wasn’t working if we hadn’t informed them. It felt like the pool's maintenance and condition were overlooked, which was a major disappointment for us. Had we known that we won't be able to enjoy the pool, we would've settled in a hotel that is far more affordable. As compensation for the pool issue, we requested and were granted a late check-out, which was a kind gesture from the hotel. However, it didn’t feel adequate given the inconvenience and disappointment we experienced. Additionally, the King Suite we stayed in had some practical flaws. It only had one bin, which was insufficient for a family of three, as it filled up quickly. Another inconvenience was the shower area, which didn’t have any shelves. This meant we had to place shampoo and conditioner bottles on the floor while showering, which was far from ideal. Overall, while the reception staff’s service was commendable, the hotel fell short in terms of facilities and maintenance. I hope the management takes these points into consideration for future guests."

"Çok iyi bir konum. Sessiz, ancak alışveriş merkezlerine ve restoranlara sadece birkaç dakikalık yürüme mesafesinde. Hem resepsiyondaki hem de restoranda güler yüzlü ve yardımsever personel."

"Overall, our stay at Madison Apartments was pleasant once we finally got into the room. The apartment itself was spacious, clean, and well-equipped with everything we needed — from toiletries to kitchen essentials. The A/C wasn’t working properly at the time, but it wasn’t a big issue since the weather was cool. However, the check-in process was extremely disappointing and frustrating. I had called ahead to ask if we could check in just 30 minutes early as I wasn’t feeling well and needed to rest. Upon arriving around 1:35 pm, we were told the room wasn’t ready, which I completely understood since the official check-in time was 2 pm. But when we came back at 2:40 pm, the room was ”still not ready”. The receptionist asked us to wait another 30 minutes to an hour — we ended up waiting until almost 3:30 pm, and it was still not prepared. It was honestly a terrible start to our stay — being sick, exhausted, and having nowhere to rest while continuously being told “just a little longer.” The receptionist was kind and apologetic, but it was clear she wasn’t getting any real updates from housekeeping. It felt disorganised and unprofessional for an apartment of this standard. Breakfast was another letdown for $25 per person — very basic, with no hot food. Just bread, cereal, fruit in syrup, and some bakery items. The pancakes were the only saving grace. Coffee mix wasn’t good either. Once inside, though, the apartment itself made up for it — spacious, comfortable, and had everything you could need. It’s a nice place overall, but the check-in process seriously needs improvement."

"We booked a normal studio room and was upgraded to a deluxe due to the construction. The room is really clean and the amenities are within a click of a button. Amazing stay. Definitely will recommend"

"We stayed at the hotel for a few nights and had a lovely stay. The rooms were comfortable, very quiet, and offered great value for money. It was a relaxing experience overall, and we appreciated how peaceful the environment was. Would happily stay again!"

"Good location and easy to find restaurants nearby, room facilities (such as washing machine, microwave and balcony) are very well. The breakfast is delicious!"

"Great location – Close to the CBD and well-connected to public transportation. Service – The receptionist was friendly and helpful. Room lighting – Could be improved; the lighting felt a bit dim."

"I like the location of this hotel. Very conveniently located but not noisy at all. Although the building is not new and mshows a bit of aged, it is still very cleaned and maintained. I will come back next time"

"This is the second time I've stayed at Ibis Styles & and unfortunately, my first impression was confirmed. The reception thoughtfully offered me an upgrade from a deluxe queen room to a deluxe king room. To be blunt, I'm not sure where the 'deluxe' came into it. And I was glad not to have booked a standard room. The room was basic beyond description, apart from a king bed. No bedside lamp, opened milk in the fridge, doors hanging off their hinges, bathroom still had hair on the floor, not even a tea spoon. Such a shame as the location is great."

"We had an amazing stay at the Novotel Hotel. The staff were exceptional—friendly, welcoming, and very helpful throughout our stay. Check-in was smooth and easy, which made everything start off perfectly. The parking was convenient and well managed, offering great value for money. Our room was spotless, comfortable, and well maintained. The breakfast buffet was excellent, with a great variety and high-quality options. Overall, it was a fantastic experience, and I would absolutely recommend this hotel"