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We went to Cancun to end our honeymoon. We were greeted with a massive smile from all the hotel staff. Merary kindly checked us in. She saw we were on our honeymoon and very kindly upgraded us to an incredible room with the swim up pool. The room was stunning. We could chill in the pool whilst facing the beach. Not only did we get an upgrade we arrived at our room which had been decorated with balloons on the bed and the word love written with ribbon. We were also given a little cake too. The staff for our whole stay could not do enough for us. The food and drink options available were amazing! So much choice for both. The bar at night could have maybe done with another member of staff serving as we were waiting a long time for drinks but was worth it. The location   of the hotel is perfect for the beach but also being so close to many other restaurants and bars in La Isla. Would 100% recommend this hotel.

alejandro, the host was great. He answered all of our questions and was very helpful in identifying where to eat and hear live music

Prachtig uitzicht, kamers wel gehorig. Buffet goed, zwembad bar etc allemaal uitstekend. Entertainment geweldig! Goed geregeld allemaal, de RIU party’s waren fabulous!!!!

Great value all inclusive hotel! The hotel is connected to the Royal Solaris and you have access to amenities and restaurants at both hotels. However, the GR Caribe is the more modern and more exclusive hotel. The vibe is notably nicer for couples without kids as the Royal Solaris pools are usually full of families.

硬件出色，服務令人失望 硬件條件非常好，是酒店區最新的酒店。Roof Top的景色絕佳，左邊是加勒比海外海，右邊是瀉湖，陽光照耀下能看到5/6種不同顏色的藍和綠色，非常美。 酒店不是All Inclusive，所以比較安靜，這點對我們來説是優點。 但軟件（服務）拉胯！ 1. 下了Didi熟食單，提前跟前台打了招呼，前台説不給放冰箱，可前台10步之外就是吧枱和餐廳，完全不合理。 2. 飛機早上7點抵達，7:30到達酒店，前台告知不能提前check in，必須等到下午3點，太教條。但為什麼航空公司的人就可以提前入住？ 3. 要毛巾催了2次，等了40分鐘；要面巾紙催了3次，最後自己去找的服務員。 4. 洗澡的把手是斷的，維修也不及時。 5. 枕巾上面有黃色的水印和斑點。 住了5天，硬件確實不錯，但服務太差，下次會選擇別的酒店。

Mura hotel was located in Cancun Centro. We stayed one night before heading out to Cancun International Airport. The hotel was clean. It provided just the right facilities in amenities, including honey shampoo, and conditioner that I needed after swimming in the sea. The hot water and pressure of water was excellent after a long trip. The only recommendation we have is having a few more switches and plugs. Thank you!

Bu oteli çok sevdik ve özellikle konaklamamızı son derece konforlu hale getirdikleri ve bizi çok sıcak karşıladıkları için personele ve Rocio Escovar'a teşekkür ediyoruz! Onun sayesinde başlangıçta planladığımızdan iki kat daha uzun kaldık ve daha sonra iki gece daha geri döndük. Okyanus muhteşem. Güvenlik iyi, Arjantin restoranının yemekleri ve servisi süper. Beğenmediğimiz küçük şeyler arasında havuzun sadece 22:00'ye kadar açık olması (bizim için çok kısa çünkü uyumadan önce yüzmeyi seviyoruz) ve yetişkinler havuzunun sadece 12:00'ye kadar açık olması vardı. Mükemmel olurdu. Ayrıca sadece yetişkinler için olan bir havuzda çocuklar da var - daha sıkı kurallar uygulanmalı. Bunun dışında her şey iyiydi.

Buen servicio, me dejó a desear muchísimo la comida, más de 2 horas de espera para los restaurantes, el de sushi muy rico y el de carnes también después de la espera lo demás no me gustó la playa muy bonita siempre fue bandera roja la vista muy bonita desde el cuarto vi el amanecer. Calidad precio está bien a secas.

Instalaciones completas y limpias, servicio de primera y personal super, volveré de nuevo, muchas gracias por todo su servicio.

Очень понравился отель. Отличное расположение и хороший пляж. Большие номера. Оптимальное соотношение цены и качества.