Wi-Fi İçeren Grand Est, Fransa Otelleri

AVOID AT ALL COSTS as this hotel is not worth the money or trust from its guests. I stayed at Le Grand Hôtel Strasbourg from October 5–6, 2025 (Room 317). What happened that night was unacceptable for any hotel, let alone a three-star one. At around 2:00 a.m., I was abruptly awakened by loud knocking. The man outside refused to identify himself, only saying, “You called for something; I’m bringing it to you”. I hadn’t requested anything. He refused to give his name, and I couldn’t confirm who he was with no peephole. He then asked, “Are you a Chinese man in Room 317?” I am a Chinese woman travelling alone. When I said no, he replied, “Oh, maybe you exchanged rooms, or maybe someone made a joke” and left. I tried to call reception using the bedside phone, but it was broken. I then used my mobile to call the number on Google Maps; the same man answered, confirming only then that he was a hotel employee. He said a “Chinese man” had called asking for help, said he was in 317, and asked the receptionist to come because he had disabilities. Instead of verifying this request (which in the end turned to be from a guest in ibis hotel), receptionist simply checked the hotel system, read my full name aloud, assumed it was correct because it “looked Chinese”, and came knocking at 2 am. When I asked whether he confirmed the caller’s name, he said, “We don’t usually ask the names of our guests”. He also refused to tell me his own name. Only the next morning did the manager say his name was “Francis”. When I asked for his surname, she replied, “That’s the name he goes by here”. This entire event shows serious failures in safety, professionalism, and privacy: -No night security protocol; staff knock on guests’ doors at 2 a.m. without verification. -Broken in-room phone and no peephole reflect clear safety risks. -The employee failed to confirm the caller’s identity. -He accessed and disclosed my full name aloud, a privacy violation. -His assumption that a Chinese name equals a Chinese man reveals racial and gender discrimination. -He tried to distribute the responsibility to me, someone woken up BY him, instead of apologizing. GOOD NEWS: The manager’s vague answer about his identity shows the hotel's good protection of personal privacy. It's just the privacy had nothing to do with its guests. Because of this, I spent the night feeling unsafe and could not sleep until 4 a.m. I have neurasthenia, and being awakened like this caused serious distress. The next morning, the reception manager admitted that proper protocol requires checking a guest’s name before approaching their room — meaning this employee ignored standard procedure entirely. She kept repeating, “this is the first time this has ever happened to us”. This statement once again showed the amazing corporate culture of this hotel: distributing their responsibility onto innocent guest. She tried to make the incident seem as an isolated case rather than a systemic issue. But if their training were truly professionally standardised, such a mistake could never have happened. The whole thing WAS a systemic problem: poor staff training, lack of supervision, and disregard for privacy and guest safety. The hotel was unable to distinguish between internal and external calls, meaning they can’t verify where a call comes from. If the man at my door had not been an employee, I would have had no way to protect myself. Guests deserve safety, transparency, and respect — not fear, negligence, and discrimination. Until this hotel takes responsibility and implements real safety measures, there will still be danger of another guest being disturbed at 2 am, there will still be invasion of privacy by its staff, and there will still be chances of wasting your money only to get no rest over night and mental distress.

Oda büyük ve temizdi. Tam donanımlı mutfak gereçleri ve GAZLI ocak ile donatılmış 7.katın en üst katında yemek yiyebileceğiniz ve manzaranın tadını çıkarabileceğiniz geniş bir teras bulunmaktadır. Konumu şehir merkezinde olup çoğu turistik mekan 15 dakikalık, büyük bir süpermarket ise 5 dakikalık yürüme mesafesindedir. Ev sahibi çok misafirperverdi ve check-in yapmak için bizi zamanında aldı. Bir garaj var. Çok fazla yedek yorgan yok.

Otelin tesisleri oldukça eksiksizdir ve yemek pişirmek genellikle zor değildir. Ancak otel ekipmanları eski ve ortam karanlık. Başlangıçta park yeri ayırtmak için mesaj bırakmıştım ama beklenmedik bir şekilde geldiğimde park yeri olmadığı ve yakındaki sokaklarda park etmenin çok pahalı olduğu söylendi (resme bakın). otopark. O gün yağmur yağıyordu ve bu gerçekten rahatsız ediciydi. Servis iyi ve ön masada Çince konuşan garsonlar var.

Otel çok yeni, temiz ve ekipmanların kullanımı kolay. Özellikle bu sefer ön büro 8. kattaki tavandan tabana pencereler çok etkileyici. Ancak otelin ön büro personeli genellikle çevrimiçi olmuyor. Birisi gelmeden önce check-in yapmak beş dakika sürüyor. Bir şey satın almak için aşağı indiğimde, orada kimse olmadığında hiçbir şey satın almadım.

The hotel is conveniently located next to the Reims train station, but reaching it was more challenging than expected. You need to exit the station through a specific platform exit that’s not easy to find, as there is little to no signage. We took the wrong exit, which added an extra 15 minutes to our walk to the hotel. Upon arrival, we were quite surprised by the reception—or rather, the lack of a traditional one. It consists of just a small coffee table with a single computer, where one staff member manages both check-ins and check-outs while constantly running back and forth to assist guests. Initially, I thought this was just a secondary station and that a more formal reception area existed elsewhere, but that wasn't the case. I couldn’t understand how one staff member could handle all the guests with such limited resources, especially during busy periods. I suspect it could easily become chaotic during peak hours. The room itself was quite small, and breakfast was not included in the rate. However, the hotel had an interesting offer: if we opted not to have housekeeping during our stay, they provided two complimentary glasses of champagne. We were happy with this arrangement, as we usually prefer not to have anyone enter our room during a short stay. We did enjoy our two glasses of champagne at the bar after dinner, which was a nice touch. That said, with no breakfast included, there might be better value options available in the area. It's also worth noting that finding a place for breakfast near the hotel wasn’t easy, with limited options within a 5-minute walk.

Kesinlikle kalmak için iyi bir yer. Tren istasyonuna yürüme mesafesinde ve turistik yerlere kısa bir yürüyüş mesafesinde

The lifts to the seven floors are the slowest I have ever encountered. The hotel car parking spaces, when available, are very, very, very tight and only good drivers can access the spaces.

Otelin konumu, temizliği, harika kahvaltısı ne kadar iyi bir tercih yaptığımızı her an hissetmemize sebep oldu. Akşam otele döndüğümüzde avludaki nezih ortam, odalarda halı yerine parke oluşu, yemeklerdeki lezzet yanında, tatilde beklenen tüm konfor ve kaliteyi bize sağladığı için, yeniden gelsem aynı oteli tercih ederim. Umarım siz de bizim gibi otelden huzur ve mutlulukla ayrılırsınız💯

Konumu en önemli özelliği - havaalanına arabayla 7 dakika ve Fransa/İsviçre sınırına yürüyerek 1 dakika. Otobüs durağı tesisin hemen önünde ve tramvay durağı sadece 4 dakika uzaklıkta. Daire fena değil, sadece basit. Tesis biraz eski ama iyi bakımlı ancak özellikle halıda bazı yenilemeler yapılabilir. Odaya adım attığımda garip bir koku hissettim (sanırım halıdan kaynaklanıyor). Hizmet harika, personel her zaman gülümseyerek size hizmet ediyor. Özel bir yüzme havuzu var. Odada bazı temel ihtiyaç malzemelerinin bulunduğu bir mini mutfak var (buzdolabı, su ısıtıcısı, tencere, tabak, mikrodalga fırın, çatal bıçak takımı, indüksiyon ve co) ancak bunları kullanamadım. Oda geniş ama duş odası küçük. Temizlik daha iyi yapılabilir - yerde birkaç saç teli, sandalyede ve arka kapı/balkon bariyerinde toz/leke buldum. Ana kapının her zaman kilitli olmasını ve dışarıdan açmak için bir kod verilmesini seviyorum, güvenli hissettiriyor. Resepsiyonda 24 saat açık biri var. Tesisin tam karşısında bir restoran var. İlk gecemde orada akşam yemeği yedim, fena değildi ve fiyatı makul. Caddede yaklaşık 3-4 dakika yürüme mesafesinde daha fazla kafe, mağaza ve restoran var. Resepsiyondaki bayan, havaalanına taksi çağırmama yardımcı oldu. Mini mutfakta yeni el havlusu ve sünger var. Genel olarak fena değil ve fiyatı makul.

Me gustó mucho! Estuve solo una noche yo sola, muy limpio, cómodo y acogedor. Y tiene muchos bares, cafeterías y restaurantes cerca. Sin duda lo recomiendo!