Wi-Fi İçeren Grand Est, Fransa Otelleri

"Her şey çok güzeldi. Bir gece daha kaldık, daha fazla olsaydı birkaç depolama alanı daha iyi olurdu. Oraya varmak için biraz dolandık, GPS bize otoparkın yerini göstermiyordu. Personel çok güler yüzlü ve yardımsever. Çok güzel servis edilen bir kahvaltı."

"Rezervasyon yaptırdığımda verilen fiyat vergiler dahil 108 EUR idi ve ödeme otelde yapılacaktı. Kahvaltı dahil değildi. Ancak otele vardığımda benden 145 EUR ücret aldılar. Hiçbir detay yazılı değildi. Faturayı otelden ayrıldıktan sonra e-posta ile gönderdiler. O zaman fark ettim ki tutar farklıydı ve bana haber vermeden kahvaltı eklemişlerdi! Trip.com üzerinden daha önce rezervasyon yaptırdığım gibi kahvaltı almadık."

"Otel, beklendiği gibi sade ve pratik, standart bir Formule 1 oteli. Belki daha iyi korunabilir. 24 saat açık resepsiyon olmadığını belirtmekte fayda var; e-posta yoluyla iletişime geçtik ve yanıt vermeleri uzun sürdü, ancak sonunda kartı almak için bize bir kod gönderdiler. Bir tür sanayi bölgesinde yer aldığı için sadece uyumak için kullanılıyor, hepsi bu."

"Abbiamo pernottato 1 notte sola, il materasso è comodissimo, la stanza molto silenziosa, bagni rifatti da poco, il personale molto disponibile, garage molto stretto, ma a soli 14 euro ( economico per Strasburgo), buona rapporto qualità-prezzo. Consigliato"

"AVOID AT ALL COSTS as this hotel is not worth the money or trust from its guests. I stayed at Le Grand Hôtel Strasbourg from October 5–6, 2025 (Room 317). What happened that night was unacceptable for any hotel, let alone a three-star one. At around 2:00 a.m., I was abruptly awakened by loud knocking. The man outside refused to identify himself, only saying, “You called for something; I’m bringing it to you”. I hadn’t requested anything. He refused to give his name, and I couldn’t confirm who he was with no peephole. He then asked, “Are you a Chinese man in Room 317?” I am a Chinese woman travelling alone. When I said no, he replied, “Oh, maybe you exchanged rooms, or maybe someone made a joke” and left. I tried to call reception using the bedside phone, but it was broken. I then used my mobile to call the number on Google Maps; the same man answered, confirming only then that he was a hotel employee. He said a “Chinese man” had called asking for help, said he was in 317, and asked the receptionist to come because he had disabilities. Instead of verifying this request (which in the end turned to be from a guest in ibis hotel), receptionist simply checked the hotel system, read my full name aloud, assumed it was correct because it “looked Chinese”, and came knocking at 2 am. When I asked whether he confirmed the caller’s name, he said, “We don’t usually ask the names of our guests”. He also refused to tell me his own name. Only the next morning did the manager say his name was “Francis”. When I asked for his surname, she replied, “That’s the name he goes by here”. This entire event shows serious failures in safety, professionalism, and privacy: -No night security protocol; staff knock on guests’ doors at 2 a.m. without verification. -Broken in-room phone and no peephole reflect clear safety risks. -The employee failed to confirm the caller’s identity. -He accessed and disclosed my full name aloud, a privacy violation. -His assumption that a Chinese name equals a Chinese man reveals racial and gender discrimination. -He tried to distribute the responsibility to me, someone woken up BY him, instead of apologizing. GOOD NEWS: The manager’s vague answer about his identity shows the hotel's good protection of personal privacy. It's just the privacy had nothing to do with its guests. Because of this, I spent the night feeling unsafe and could not sleep until 4 a.m. I have neurasthenia, and being awakened like this caused serious distress. The next morning, the reception manager admitted that proper protocol requires checking a guest’s name before approaching their room — meaning this employee ignored standard procedure entirely. She kept repeating, “this is the first time this has ever happened to us”. This statement once again showed the amazing corporate culture of this hotel: distributing their responsibility onto innocent guest. She tried to make the incident seem as an isolated case rather than a systemic issue. But if their training were truly professionally standardised, such a mistake could never have happened. The whole thing WAS a systemic problem: poor staff training, lack of supervision, and disregard for privacy and guest safety. The hotel was unable to distinguish between internal and external calls, meaning they can’t verify where a call comes from. If the man at my door had not been an employee, I would have had no way to protect myself. Guests deserve safety, transparency, and respect — not fear, negligence, and discrimination. Until this hotel takes responsibility and implements real safety measures, there will still be danger of another guest being disturbed at 2 am, there will still be invasion of privacy by its staff, and there will still be chances of wasting your money only to get no rest over night and mental distress."

"Great location between the train station and the Christmas market (main town). The morning-shift staff made me feel a little uncomfortable, they didn’t allow me to bring my small luggage into the breakfast room which I understood, but afterward two men (different time/room) were allowed to bring their checked luggage and sat right next to me that made me wonder why.. But despite that, the stay was really good"

"Goede bedden, kamer schoon, lokatie niet mooi, maar heel handig op doorreis. Vriendelijk personeel maar ook minpunten: sauna deed het niet, telefoon buiten werking. tv deed het pas nadat we zelf de stekker uit het stopcontact hadden gehaald en ergens onder een plank weer aangesloten hadden. Er was geen handzeep en geen douchegel / geen shampoo. Te weinig toiletpapier. Ontbijt karig voor de prijs van €18,-."

"Super hôtel, le personnel très agréable, et la chambre propre"

"Une nuit passée dans un Magnifique château. Réservé une chambre sur le mi-chemin à la destination. Un château au 17eme siècle mais la commodité n’est pas démodée du tout. C’est bien calm et on entend même pas de bruit de voisins. Par contre le Petit déjeuner n’est pas copieux et est moins varié par rapport au prix. Les personnels sont très aimables. Le prix de plat dans le restaurant qui pique les yeux mais ça le vaut. Visitez en amoureux à l’occasion pour fêter"

"Hilton Strasbourg'daki konaklamam genel olarak çok keyifliydi. Konumu uygun, Avrupa Parlamentosu'na yakın ve şehir merkezine tramvayla ulaşım imkanı sunuyor. Oda temiz ve konforluydu, ancak biraz eski bir tarzı vardı. Personel kibar ve yardımseverdi ve kahvaltıda bol çeşit vardı. Strasbourg'da kısa süreli konaklamalar için sağlam bir tercih."