Wi-Fi Olanağına Sahip Strazburg Otelleri

"AVOID AT ALL COSTS as this hotel is not worth the money or trust from its guests. I stayed at Le Grand Hôtel Strasbourg from October 5–6, 2025 (Room 317). What happened that night was unacceptable for any hotel, let alone a three-star one. At around 2:00 a.m., I was abruptly awakened by loud knocking. The man outside refused to identify himself, only saying, “You called for something; I’m bringing it to you”. I hadn’t requested anything. He refused to give his name, and I couldn’t confirm who he was with no peephole. He then asked, “Are you a Chinese man in Room 317?” I am a Chinese woman travelling alone. When I said no, he replied, “Oh, maybe you exchanged rooms, or maybe someone made a joke” and left. I tried to call reception using the bedside phone, but it was broken. I then used my mobile to call the number on Google Maps; the same man answered, confirming only then that he was a hotel employee. He said a “Chinese man” had called asking for help, said he was in 317, and asked the receptionist to come because he had disabilities. Instead of verifying this request (which in the end turned to be from a guest in ibis hotel), receptionist simply checked the hotel system, read my full name aloud, assumed it was correct because it “looked Chinese”, and came knocking at 2 am. When I asked whether he confirmed the caller’s name, he said, “We don’t usually ask the names of our guests”. He also refused to tell me his own name. Only the next morning did the manager say his name was “Francis”. When I asked for his surname, she replied, “That’s the name he goes by here”. This entire event shows serious failures in safety, professionalism, and privacy: -No night security protocol; staff knock on guests’ doors at 2 a.m. without verification. -Broken in-room phone and no peephole reflect clear safety risks. -The employee failed to confirm the caller’s identity. -He accessed and disclosed my full name aloud, a privacy violation. -His assumption that a Chinese name equals a Chinese man reveals racial and gender discrimination. -He tried to distribute the responsibility to me, someone woken up BY him, instead of apologizing. GOOD NEWS: The manager’s vague answer about his identity shows the hotel's good protection of personal privacy. It's just the privacy had nothing to do with its guests. Because of this, I spent the night feeling unsafe and could not sleep until 4 a.m. I have neurasthenia, and being awakened like this caused serious distress. The next morning, the reception manager admitted that proper protocol requires checking a guest’s name before approaching their room — meaning this employee ignored standard procedure entirely. She kept repeating, “this is the first time this has ever happened to us”. This statement once again showed the amazing corporate culture of this hotel: distributing their responsibility onto innocent guest. She tried to make the incident seem as an isolated case rather than a systemic issue. But if their training were truly professionally standardised, such a mistake could never have happened. The whole thing WAS a systemic problem: poor staff training, lack of supervision, and disregard for privacy and guest safety. The hotel was unable to distinguish between internal and external calls, meaning they can’t verify where a call comes from. If the man at my door had not been an employee, I would have had no way to protect myself. Guests deserve safety, transparency, and respect — not fear, negligence, and discrimination. Until this hotel takes responsibility and implements real safety measures, there will still be danger of another guest being disturbed at 2 am, there will still be invasion of privacy by its staff, and there will still be chances of wasting your money only to get no rest over night and mental distress."

"Reception was friendly and efficient. Breakfast was of excellent quality, particularly the cremant. Location in the heart of the old quarter cannot be beat. We were given the room on the ground floor, ideal for people with heavy luggage. Noise was not a problem in mid-March. Would love to stay here again."

"Great location between the train station and the Christmas market (main town). The morning-shift staff made me feel a little uncomfortable, they didn’t allow me to bring my small luggage into the breakfast room which I understood, but afterward two men (different time/room) were allowed to bring their checked luggage and sat right next to me that made me wonder why.. But despite that, the stay was really good"

"The Hotel is clean and its location is good. Unfortunately there is no small fridge in the room."

"Otelin tesisleri oldukça eksiksizdir ve yemek pişirmek genellikle zor değildir. Ancak otel ekipmanları eski ve ortam karanlık. Başlangıçta park yeri ayırtmak için mesaj bırakmıştım ama beklenmedik bir şekilde geldiğimde park yeri olmadığı ve yakındaki sokaklarda park etmenin çok pahalı olduğu söylendi (resme bakın). otopark. O gün yağmur yağıyordu ve bu gerçekten rahatsız ediciydi. Servis iyi ve ön masada Çince konuşan garsonlar var."

"Rezervasyon yaptırdığımda verilen fiyat vergiler dahil 108 EUR idi ve ödeme otelde yapılacaktı. Kahvaltı dahil değildi. Ancak otele vardığımda benden 145 EUR ücret aldılar. Hiçbir detay yazılı değildi. Faturayı otelden ayrıldıktan sonra e-posta ile gönderdiler. O zaman fark ettim ki tutar farklıydı ve bana haber vermeden kahvaltı eklemişlerdi! Trip.com üzerinden daha önce rezervasyon yaptırdığım gibi kahvaltı almadık."

"Location was perfect. Rooms were clean, quiet, and comfortable. The staff was fantastic; they were not only friendly and helpful but also always enthusiastic to share some recommendations, hear about our day, or just simply interact with us."

"Hilton Strasbourg'daki konaklamam genel olarak çok keyifliydi. Konumu uygun, Avrupa Parlamentosu'na yakın ve şehir merkezine tramvayla ulaşım imkanı sunuyor. Oda temiz ve konforluydu, ancak biraz eski bir tarzı vardı. Personel kibar ve yardımseverdi ve kahvaltıda bol çeşit vardı. Strasbourg'da kısa süreli konaklamalar için sağlam bir tercih."

"Me gustó mucho! Estuve solo una noche yo sola, muy limpio, cómodo y acogedor. Y tiene muchos bares, cafeterías y restaurantes cerca. Sin duda lo recomiendo!"

"Mükemmel ev sahibi, temizlik ve ihtiyacımız olan her şey. Sadece odalar yalıtımlı değil, yani her şey komşunuza bağlı, bizim için iyiydi. Ve alarm sorunu yaşadık. Ancak genel olarak başka bir zaman geri gelmek kusursuzdur."