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The reception staff speaks English very well and are very helpful. We checked out early and asked the staff to book a car to take us back to Ho Chi Minh. The staff prepared everything. We had an appointment early in the morning and the staff recommended a hotel that was not far away. We could leave late so that we wouldn't be tired. They recommended it very well. The room was very clean and spacious. It was easy to find the hotel. It was near the walking street and there were many restaurants around. It was great. I will go back and use the service again when I have a chance.

Wish we could stay longer. Absolutely everything was perfect. The service was top notch. The staff really went above and beyond. The hotel is very stylish in the Indochine style. From the lobby to the waiting room, and each of the rooms all are tastefully decorated. Everything felt so clean and airy. The hotel is well maintained and every detail was taken care of. The breakfast is amazing with a good spread and changes everyday. There is also an egg station and noodle station. The only thing to note is the mattress is quite firm, which they did offer a mattress topper if needed. We didn’t need them and still had a great sleep. Over all, this hotel surpassed our expectations in every way. We felt it was good value for our family stay in the one bedroom apartment of the hotel. We would love to come back again.

Road construction was underway around the hotel. It was inconvenient to walk around with dust, but the hotel was clean and the staff was friendly and nice. Breakfast was especially good. If you are wondering where to stay, I recommend this hotel.

Dalat Palace Heritage Hotel It’s true that the last time we stayed at the Dalat Heritage Hotel was years back. It had a different name then too, when it was, we believe, under a different management. The place was beautiful, with vanished wooden floors, beds with canopies and bath tubs on steady golden legs. Golden taps and fresh looking bathroom tiles. Most importantly, it was clean, the cushioned chairs felt firmed, the rooms & bathrooms brightly lit. It was an equivalent if not better than the Raffles in Spore. We decided in our latest trip to stay at the now Dalat Heritage Hotel for two nights, 23 & 24 July 2025 . We learnt that it had changed hands and while we expected it to have aged, we thought most hotel managements, would have done some upgrade, some renovation some replacements of essentials. Sad to say, our stay was a tremendous let down. I’m trying not to use the adjectives “traumatising experience” and will not offer photos, so that the hotel has an opportunity to spruce it up and bring it to its former glory. The property has too much potential & history to be abandoned by visitors to Dalat. We stepped into a an old, tired looking lobby. Waited a long time to register and was told to expect welcoming drinks which never came. We girls had to use the “ladies. ” another disappointment. It was old, the flush was a pull up lever which almost didn’t work. The taps were tarnished. We finally got into our rooms. The floors were scratched, not quite the varnish, but we thought, it’s ok, a little authenticity, somethings must age. The beds still had its canopy, but the linens looked worn, tired. The little table with its two cushion chairs were well placed, but the cushions were totally worn, we could feel the base of the seat. There was a dressing table, thoughtful… but then there was no light for any lady, vain or otherwise, to apply her war paint. The room was badly lit, no extra lights at the dressing table or anywhere. The stand alone cupboards were large, but dark as well. I almost missed the black hair dryer kept in there, and we couldn’t find the room slippers and had to ask for help to locate it in the cupboards. The most disappointing was the bathroom. It was badly lit as well. The taps were all tarnished and without my glasses, I could see the bits of mould growing around the base of the tap. There was also limescale deposits. The floor tiles were badly worn, and I wish I could say it gave the bathroom a feel of the grandeur of yesterday years ageing gracefully, but hygiene is too important here to do so. The highlight was when we took a shower and stepped into the bathtub supported by “stone legs.” It wobbled continuously and made such a lot of noise that kept the user on edge. Then, we saw it all, the grouting of the wall tiles were caked with black moulds. To top it all, the bathroom had a stench of clogged pipes. It stayed with us like a faithful friend that won’t leave even if we tried pushing him out the door!! Did I mention the mosquitoes that bunked in with us? They bit my friend on the face & eye lid which swelled for 2 days. In the mornings, they sounded the wake up calls around our faces. If it had been possible, we would have cancelled the wake up calls. Breakfast was good. There was a good spread and the chefs behind the counters were friendly and all smiles. However much could be done to train the waitresses, who hid in corners. I asked one of them where the toaster for the bread was, she said there was none. I found it on the second morning. It was there all along. I guess her English needs polishing. Luckily, the porters were friendly and quite quick with umbrellas as it rained the whole 2 days we were there. On the whole, the hotel had a handful of local guests while we were there. I hope they chip in, in encouraging the hotel to relook at its offerings. We would really like to go back, but perhaps, only if someone wrote a review that says otherwise.

Excellent service, beautiful gardens. Bed was super comfortable, however pillows were too thin and soft so no support. Showers were a little mouldy, and no ventilation. Occasional fly and mosquito in room, otherwise everything else was okay. Had a swimming pool but never used as it was cold.

I love it. We had a chance to upgrade our room to premier (although only on the third day, but still, it was a great deal). Good breakfast, and normally it is a buffet, but if there are too few guests, is it a la carte. It is the best hotel around (we've checked a few nearby, and they are much worse (conditions of the rooms, beddings, etc) Sometimes it was very difficult to communicate with some of the staff, even with a translator, and it feels like I was talking to the alien, so be patient))

A classical dame that needs a lot of maintenance. The breakfast offers a wide variety of choices. The room furniture is outdated and the bed is out of support. The fresh air and environment is good. The staffs are friendly.

Квартира неплохая , но хотелось бы уборку получше и заменить некоторые элементы ( они устали от времени)

Расположение в конце узкого и длинного переулка. Парковка на 2 машины всего. Виды на теплицы) Завтрак делают под заказ: не наешься как в привычном шведском столе. Полотенца нормальные можно попросить - принесут. Кондиционер только охлаждает, отопления нету никакого. Одну ночь было +6, нам принесли доп одеяла по просьбе.

Khách sạn chỉ có phòng VIP mới có điều hoà, nên ai ngủ với điều hoà quen rồi mà không đặt phòng VIP sẽ thấy không quen. Ngoài ra, cơ sở vật chất đều tốt và nhân viên nhiệt tình chăm sóc khách.