Neptuno Suites – Only Adults

"I'm planning a trip this year, so I was looking at the ratings of the hotels I was interested in on Tripadvisor, and it occurred to me to see how the hotels we visited at the end of last year were rated. There were 3 hotels on Lanzarote, and when I saw the ratings for Neptuno Suites, I lost trust in Tripadvisor. Let's say H10 Rubicon Palace and Neptuno have the same rating????? It's like comparing an old log cabin with a luxury house. The best thing is that the price of the accommodation was very comparable, so the explanation that they are not the same category falls into the water. I'm writing this mostly to make previous commenters wonder if they've ever stayed in any other accommodation? It's absolutely unbelievable to me that anyone can find anything positive about Neptuno suites. I'll start with the one and only OK thing.....the ladies at the reception are professionally friendly. Now for the bad things: 1. reception is open from 8am to 8pm 2. reception itself and restaurant were probably a passage between buildings before...it looks scary 3. the building has no elevator, you have to climb narrow winding stairs to the room 4. the apartment is large, but with extremely old, worn-out furniture 5. cockroaches are everywhere and they are sprayed daily (unsuccessfully) 6. the sewage smells terrible (I assume outside, because we saw sewage trucks every day) 7. the pool is colder than the sea and absolutely no one swims in it 8. there is no animation, nor any kind of entertainment 9. we only used the water for showering and washing salad and after eating salad, I had stomach problems for the next 7 days. 10. the lady who cleans is probably over 90 years old and considering that, the apartments are averagely clean I spend about 50 days a year, both for work and for vacation, in various hotels and in 2024 I stayed in 9 different hotels. I have never experienced anything as terrible as in Neptuno suites and then I see a rating of 4.2. I would not recommend accommodation in Neptuno suites to my worst enemy and from now on I look at Tripadvisor reviews completely differently."

Hotel Lancelot

"Good breakfast. Clean and friendly staff"

Jardines del Sol

"Excellent accommodation, but a little remote from shops/restaurants/facilities - we didn't have a car"

Hotel THB Flora

"Great value hotel in a great location. Rooms are clean and comfortable, great pools, small gym and a great breakfast."

Hotel Costa Calero Thalasso & Spa

"Good overall"

Barcelo Playa Blanca

"This was the worst hotel I stayed at in Lanzarote. 1. Even though we did not put up the “Please clean the room” sign, the housekeeping staff still entered our room. After the cleaning, a Jo Malone lip balm that was placed on the bathroom counter went missing. I do not want to assume any misconduct, but the hotel has provided no explanation till now. When we informed the staff about the missing item, they did not show any apology or concern. This reminded me of a review written by a skin cancer patient who mentioned that the hotel had no empathy — and I truly felt the same. 2. The dining options look abundant at first glance, but there is actually very little worth eating. Many food items from the previous day were simply put out again the next day. I literally ate watermelon that had gone sour. Most of the dishes were overly sweet, and the overall dining quality was low. 3. In January, parking was still free. Now they charge €5 per day. The amount is not high, but charging guests for parking in your own hotel parking lot feels quite greedy — especially on Lanzarote, where most parking is free. 4. On the day of arrival, we stored our luggage first and were given a claim tag. I asked about breakfast and dinner times, and the receptionist told us it would be explained later during check-in. However, when we checked in that afternoon, no one explained anything. I ended up having to ask the restaurant myself. We were not informed about any hotel facilities either. The most ridiculous part is that Ctrip clearly lists that the hotel provides concierge service, yet when we went to collect our luggage, the receptionist simply opened the storage room door and told us to go in and get it ourselves. Is that really the standard of a so-called high-end hotel? Overall, this was extremely disappointing. Our other hotels in Lanzarote were wonderful, and we chose this one only for the last two days — which turned out to be a regret. As of writing this review, Ctrip has already compensated us for the missing item, but the hotel still has not given any response. Thinking back, it’s frightening. Fortunately, we locked our suitcases when we went out — one of them contained a Hasselblad camera, lenses, a laptop, etc., worth around €1,500 in total. If the item that went missing had been the camera, our entire trip would have been ruined. In conclusion: I do not recommend this hotel. It is unfriendly, unprofessional, and does not live up to the image of a high-end property."

Barceló Teguise Beach - Adults Only

Sands Beach Resort

"Dated hotel, needs renovation, very far from 4 stars they declare"

THB Lanzarote Beach

"The cleaning staff was heard saying there were cockroaches. I didn't see them."

Apartamentos Islamar Arrecife

"From arriving, we were met with friendy reception staff, our room was amazing! A review doesn't do it justice! Spotlessly clean, everything we could want was there and a huge balcony ! I can highly recommend to anyone ! Excellent value for money. I will be back !!"

Hotel Miramar

"Fabulous staff always to help! Very clean place. Very good breakfast on a roof terrace with ocean view is a piece of magic. There is relax place on the terrace too. The worst thing is very weak soundproofing, the walls are very thin and you can hear everything what is going around in the hotel. Lack of air conditioning, but in December it was not necessary for me."