Park Yeri Olan Jinan Otelleri

"Hotel location is good, you can walk from the jinan west train station. Service was not the best and not the worst. It was hard to find the check-in desk(there is no lobby only a desk at 22th floor) room was not clean and hot water pressure was very low that you have to shower with cold water. But price was cheap so don’t expect more for that price."

"I found what looked like an engorged tick or bedbug crawling up my bed. The hotel is pretty and I booked it for 1 night as a luxury treat so I could get a good rest for my layover stop to another destination. My room smelt like stale smoke unfortunately, though I had asked for non-smoking. I paid extra on my booking for breakfast and had to wake up at 6am, eat breakfast at 6.30am and go to the airport at 7.20am. My room had a bathtub so I took a bath before bedtime and went to bed at midnight, I got up to go switch the lamp off at 1am and found this bug crawling up the side of my bed going towards me. I think it's either a tick or a bed bug, the body was full of blood. It had 6 or 8 legs, difficult to see but I took a video which doesn't allow me to upload. I don't have any problems with normal bugs such as spiders, but if it is a tick or bedbug it is a big problem. I was really worried there were more hiding inside the bed, I called reception for help and they looked at the bug which I caught in a glass cup. They apologised deeply and changed my room, so I had to move at 1.30am. I explained I was already tired and have to wake up early. In the new room I was unable to sleep as I kept worrying about bed bugs. I got up multiple times to check my bed. And there was a noisy couple next door talking loudly until very late so I couldn't sleep. For a luxury hotel you should not need to loose a whole night's sleep because you are worried about bedbugs or ticks biting you. Nor should be able to hear noise from other guests through the wall. I was extremely exhausted the next day and did not have any appetite. I asked if they could refund the extra I paid for breakfast because I couldn't eat it, but they said it wasn't possible. So I forced myself to try eat 1 egg and some small rice porridge but couldn't finish it. Really expensive to pay for breakfast and hardly eat, it's a shame they couldn't refund the breakfast considering I had no sleep. For a 5* hotel, I would like to have good rest and peaceful sleep. But it was not like that. The staff were very kind and helpful, but it's not so easy to travel here alone. It was not easy to book a taxi for the following morning to the airport and it took 40 minutes of assistance, the man was very kind and helpful, but the hotel should make an easier system for foreign guests to book taxi. When I first arrived in Jinan airport, I had no idea how to get to the hotel. There is no ATM inside the hotel so you cannot withdraw cash, and you cannot pay with foreign card to book a taxi. The shangri-la website did not provide any details for public transport. It simply said bus transfer was available but did not say which number bus. I would give the details here but I have forgotten the route name and bus number now as it was hectic and I was very tired, sorry. I had to waste a lot of time trying to ask for help at the airport as the staff did not speak English. Luckily someone helped me. The bus will cost 20yuan and take you into the centre where you will see the intercontinental hotel and a large shopping mall on the left side of the bus, get off at that stop, it takes 1 hour. From there it's only 5 minutes walk to shangri-la. For a big hotel they should provide easy instructions on the website to guests. The staff apologised deeply for the bug on the bed, and offered 10% reduction of the room rate. Although when I checked out no refund was given and they didn't mention anything about it, I think they just charged full price. Personally I think 10% is not enough anyway. Nobody wants to change rooms at 1.30am because of bugs crawling on the bed. I didn't get any sleep at all and felt itchy because I kept thinking about bugs and couldn't eat the breakfast. I was absolutely exhausted the following day so I was unable to do anything at my next destination and had to waste 1 day more to rest. Unfortunately not an easy experience at the shangri-la."

"You won’t be disappointed staying here. I’m a female solo traveler who doesn’t speak Chinese, and I booked this hotel in a rush right after arriving at Jinan’s train station on a rainy day, feeling quite confused about what to do; the staff contacted me immediately and helped me all the way to the hotel, carrying my bags, opening an umbrella, and guiding me to a beautiful room. They even allowed early check-in, provided an umbrella for walking around town, and gave me a free breakfast voucher—sobtouch. Cookies at checkout were a thoughtful touch, and the serene lake view provided a perfect quick recharge between days of sightseeing—great for a short stay within my 14-day longer itinerary in China. The hotel isn’t in the city centre, but you can get around easily by Didi (about 7–10 minutes to major spots). At night it’s perfect for a peaceful sleep."

"Really enjoyed the stay at the continental hotel! Check in is swift. I even got an upgrade with beautiful square view. The bedding is very comfortable and clean. The staff downstairs slowed the revolving door every time my 90 year old mom passed through and helped her. We were very touched. Thank you!"

"The biggest advantage is that the hotel is close to the airport. The airport shuttle was available every hour, but it was not big and was very crowded because I shared it with guests from nearby hotels. If it's late, you can't get on, so you have to hurry. For those who have to go to the airport right after sleeping, it is suitable for an affordable price."

"濟南最近下雨 温差大有點感冒 在酒店辦理入住時 工作人員Yulia注意到我咳嗽頻繁，主動遞來温水和酒店準備的潤喉糖，還貼心提醒客房已提前調至適宜的温度 這份超出預期的細節關懷，讓我瞬間感受到了家的温暖，Yulia的服務態度絕對是這家酒店的“寶藏亮點”！酒店的房間衞生也非常乾淨 不愧是希爾頓！"

"this hotel was conveniently behind the train station, very convenient as my travels are based all on the train system. check in was a breeze. There are some food stalls nearby and a mall (walkable bit abit far, or by cab). enjoyed this hotel and would stay again,"

"Disappointed, no suitable towel. just for single use but very small sizes like the one we use to wipe the face. there are still cigarette residues smoked by the previous guest."

"Very nice hotel with good food and we enjoyed the pool a lot. A little far from metro station and taxi to Daming lake took surprisingly long - maybe because of Dragonboat festival, but it seemed to be mostly because of traffic lights, not congestion"

"I had a wonderful stay at this hotel. The property is very clean, well-maintained, and comfortable. The rooms are fresh, tidy, and well-equipped, making it a very pleasant place to stay. What truly stood out was the staff — they were incredibly helpful, kind, and always willing to go the extra mile to assist. Their warm hospitality made me feel welcome from the moment I arrived. Highly recommend this hotel to anyone visiting the area. Excellent value and an overall great experience!"