Park Yeri Olan Surabaya Otelleri

We checked in a little late yet staff was very accommodating. Our room was on the 26 floor and it was really spacious for 2 pax. There’s an iron steamer in the room and this is such a win for us who can’t live without iron even during a short trip. It will be better if they provide us the iron board though. Shampoo conditioner and body wash were provided and I wish they provide more hooks in the washroom. It’s a bummer that we only took video of the room but we couldn’t even upload the video here. Went for a short workout in the gym in the morning before breakfast. They have treadmill elliptical bike some dumbbells and bench for you to do some press lol. They have a good selection of breakfast. We stayed so long so that we were able to try everything from the breakfast menu. The best part of the hotel was that it is connected to the Pakuwon City Mall. Shopping made easy 🤭

Westin Surabaya is a beautiful property with gorgeous views and amenities and impeccable service to match. The pool and surrounds are pleasant for swimming. The Club room is very comfortable, quiet and feels fresh all round. The heavenly bed is such a delight to sleep in. The Club lounge is one of the most outstanding hotel lounges I have frequented. The views from the 39th floor are divine whether day or night. Service levels in the Club lounge are impeccable from each and every staff member.. so welcoming, professional with beautiful hospitality. Food selection, drinks and comfort all round. Nila and all of her lovely colleagues are truly at an inspiring level of excellence.

Attentive, warm service from front desk, room service to breakfast service. Room was a good size, clean and smells great. Good mix of international tv channels - kids loved this. Location is great, 8 mins walk to Ciputra Mall and no jam unlike Tunjungan area.

VERY POLITE AND PROFESSIONAL STAFF. FOOD WAS OK THE TOILET IN MY ROOM NEEDS TO BE LOOKED AT. i HAD TO ALLOW TGHE WATER TO FLOW FOR 23 MINUTES BEFORE THE WATER IN THE SHOWER BECAME WARM..

Very polite and helpful staff, good variety of breakfast. Complete gym facilities for work out. Hopefully more parking space will be provided in the future.

This is actually a VERY COOL hotel. As someone who LOVE vintage things, I really appriciate this place. From their historical front building, their vintage styled room, all took me back to the 90s to early 2000. The NOSTALGIA 🥺. When I was little, my grandpa and grandma used to take me travel and stayed at hotels. So hotels like these have a special place in my heart. Unfortunately, it looked like they really cut down the budget. Although they gave a very cheap price for their room (not more than IDR 250K including breakfast), on WEEKENDS?? But the towels were not white anymore and felt thin (not like other hotel towels), the sheets had tough spots, and no shower cap. But I loveddd the lemongrass soap and shampoo, and they were in dispensers so less plastic waste. The breakfast was really sad. It was nice when I stayed here around a couple of years ago. But this time it was worse. Not too many options and looked empty. Really felt like they didn't put much effort. Well, what do you expect for that price? And I understand they might be in a very tight budget. I noticed they added a ”Mini Zoo” signage. A staff warned me that there were not many animals yet. But I decided to go see it. Turned out it was located in the side of the parking road (but outdoor), there were fishes and a big avian animal (like chicken but different, I don't know what it was). And some parakeets in two separate cages, they were all dead 😭😭 I told a staff and they quickly removed the dead birds. Good idea but poor execution. But anyways, location was top. Just a few meters across the street, there was a bus stop and you can hop on the Suroboyo Bus to go anywhere. And the hotel itself was in a main street of a hot destination (Old Town Surabaya), with historical buildings complex, also with the chinatown nearby. I really hope they can survive this economy storm. I really love this hotel 🥺.

The service is excellent, they are kind, polite, and helpful. Smiles never left their faces and they always try to help swiftly. The breakfast is great, tasty, and the selection is even greater, they have a lot of varieties of Indonesian food. The room is great in size, the floor is clearly swept, the bathroom is clean, the amenities are adequate (bring your own hair dryer bcs the one they have is not as great). But terribly disappointed with the cleaners, I used the spoon and glass on day 1 and they didn't even bother to clean them, only put on the usual spot. I tried to ”tell” them again the next day yet they still haven't cleaned any 🥲🥲

Location wise is debatable as you need to see what tour itinerary is. Because the best location would be central. But overall its a rather decent hotel Not a really impressive breakfast but it can get by. Would not say its worth it. But the overall vibe of the hotel is pretty good

Seperti nya hotel lama bisa di lihat dari kasur yg saya tempati. Waktu mau mandi mereka lupa kasih handuk .harus di minta dulu .anak saya mesti turun ke resepsionis untuk minta handuk. Air minum cuma di kasih untuk minum bersama di luar kamar. Di kamar mandi nya ada semut hitam ke luar banyak di wastafel. Banyak nyamuk di kamarnya harus minta baygon untuk semprot nyamuk. Harus diperhatikan oleh pihak hotel supaya tamunya nyaman menginap di sana....kami pesan dua kamar ..

Layanan baik,,ramah,lokasi sangat dekat masjid ampel,harga sedang tdk mahal tdk murah...cuma kemarin ada sedikit..pengalaman..pas tengah malam mau buang air,,,air nya tdk jalan.. ************* cari air di kamar sebelah dapat..