Park Yeri Olan Furano Otelleri

"The room was spacious and clean, the staff provided excellent advice, there was a specific parking lot for the hotel, the late-night noodles were delicious"

"We had booked total 7 rooms. Beginning from check in we had impressed how nice and friendly the counter lady, full of smile and patience. We come here by driving so not very sure about surroundings and public transportation. The hotel very clean and nice, so suddenly we all dun want go out, we just stay hotel, and feel 1 night not enough, Thank you."

"這是我北海道之旅的最佳住宿！酒店裝修優雅嶄新，房間有無敵園景視野。露台超適合看星星，晚上還意外看到可愛的小鹿出沒，浪漫滿分；窗外更有皚皚雪景，宛如童話世界。 溫泉清澈漂亮，人少私密。早餐環境優美，食物新鮮美味。服務員熱情主動聊天，效率高超。 絕對是富良野No.1酒店，下次必再訪！強推給愛自然與放鬆的旅客~"

"Love our stay there. Rooms have view of slope or nature. Just beisde Ningle Terrace and you can walk further down to the winter forest, so magical. Hotel has express bus service and private car services are conveniently bookable. The only disadvantage is it's further to the train stations. However we were able to come here directly by Ski Liner from Tomamu and leave with Lavender bus to Asahikawa, it also goes to Furano and Biei directly. Hot spring resort is so so, not much facilities and a small place. It's pity they don't provide free shuttle bus or free entry to nearby snowlands."

"We stayed 4 nights and honestly loved it — this was one of the highlights of our Hokkaido trip. The room was clean, cosy, and super comfortable after being out in the cold all day. What really made the stay special was the view: from the front we had a beautiful mountain view, and from the back we could see the ski resort, waking up to snow scenery every morning felt unreal. The hotel was also quiet at night so we slept really well, and the overall vibe felt warm and relaxing. Staff were friendly and helpful, and everything from check-in to daily stay was smooth. Location worked great as a base for Furano (especially for snow activities). Would 100% stay here again and recommend it to anyone coming to Furano."

"This hotel use the self check in system. However they don't remind guest about the check out time so I am never informed about the check out time. Finally the last day, the receptionist just came to my door at 10:00 and told me I need to pay. I was shocked and asked politely about not charging extra money and got out the room at 10:20. They finally still needed to charge me 2000 Yan. I requested to have the price list and all policies about the check in and check out. THE MAN RECEPTIONIST CAME INTO MY ROOM AND SHOWED ME THE BOOKLET. ONLY ME AND HIM IN THE ROOM, THEN HE SHOUTED AT ME IN JAPANESE RUDELY !!!! I have the right to understand all the pricing and information although I have time exceed, I can pay however I don't deserve the bad attitude of their hotel service. It is the WORST STAY EVER in my life. The time was 31st Dec 10:30 a.m. when he shouted at me. SHAME ON HIM AND THE HOTEL."

"This hotel provide free parking. The atmosphere is good, we sit at the lobby enjoying the free wine, juices, coffee and some snacks and chocolates. They provided 3 different of white wine and 2 red wine. The scenery from the hotel is very beautiful during winter, especially snowing. The room size is big. In addition, they have hot public hot bath and free laundry. We really enjoy in the hotels and the breakfast. About the location, it is near Furano ski and also Furano delice (delicious cakes)"

"staff are nice and hardworking polite. the add ed service like the lounge. Furano space. library. dinner and breakfast food is very delicious. free drink of alcohol. I will come again especially for skiing. so convenient."

"Love the spacious and warm hotel room, and the view from our hotel room! I found Fenix West in Trip.com and no other platforms, and found it amazingly beautiful and a good deal for the location. We hear that the hotel is more frequently used during winter seasons when guests come by to do snowboarding. Also the reason why the hotel has a storage wardrobe for ski equipments. The room was really spacious with a view of the mountains. I love how spacious the room was, and it is good enough for 2 adult giants. The rooms have balconies too. Because this hotel is catered for winter activities, the hotel room is equipped with 2 heaters; one in the room, one in the toilet - so comfortable and warm. It was pretty cold when we visited in early May but the heating system helped keep us warm all night. I feel like home in this hotel room. No breakfast is provided for our stay but there is a cafe just below the hotel at a reasonable price. The staff at the cafe speak english, and they are very fluent and very friendly! The food were all freshly made and really very yummy. You must have their coffee too. Parking facilities is available on-site too. The disadvantage about this place is that it is very quiet, and the place feels like a quiet town after certain hours due to its low period. Given a chance, I will stay at Fenix West again - no matter what season I visit Furano!"