Park Yeri Olan Kigali Otelleri

My room was not vacuumed during my stay, and some toiletries were missing; I had to repeatedly contact reception for items such as a dental kit. Although I had booked without breakfast and subsequently paid for it at the hotel, I was still approached by service providers during my meal to inform me that payment was outstanding. This was quite upsetting and embarrassing, particularly as the reception staff did not appear to be coordinating with those providing service. Would i eat breakfast and not pay??? Like really 😒

Rwanda is home to five Top 300 luxury hotels, out of these five stars hotels 2 are Top 50 Luxury resorts located outside Kigali. Kigali Marriott along with the other two 5 star hotels in Kigali edged their way into the very exclusive Top 300 hotels Global list. Despite not having the most expensive franchise brand they earned it by the genuine attentive friendliness of the employees (quality + quantity), the street where the hotel is located is beautiful and meticulously clean, safe to walk at anytime. The food at all hotel restaurants is very appetizing even if you are thinspo. The water pressure and quality is perfect both in Shower and Tub, the curtains, linen, robes, and towels are very clean. In Kigali Marriott you feel the permanent undetected presence of a Great person a guardian angel...Whose priority is to keep everything perfect ...this always a good sign of Great Luxury Hotel 👍 If you are fortunate to afford Living in Kigali Marriott while in Rwanda 🇷🇼, do it...You will be welcomed by smiling Anna or of her equallybattentive peers at reception every morning!... If you want anything...anything at all..feel free to ask the conceirge desk and they will eagerly make it happen! The food is tasty as I mentioned this already... I have no photos of unengaged food... Good food triggers impulsive outbursts 😊

If you want to experience the city life of Kigali the 2000 Hotel Downtown is just the right place for that. The hotel room is tidy and comfy. Service of the staff exceptional and very good. Highly recommended for when staying some days in Kigali

I had an excellent stay at Kigali Serena. The service was consistently good, with a special mention to Angel from Customer Service who went above and beyond to assist. The staff throughout the hotel were friendly and professional. The breakfast spread was impressive, offering a wide variety of delicious options to start the day. The hotel represents great value for money and is perfectly located for both business and leisure travelers. While the Maisha Spa was a bit underwhelming and could use some improvements, this did not detract much from the overall experience. In summary, Kigali Serena is an excellent choice for anyone visiting Kigali.

Hello I’m Max . I have stayed at this hotel for two nights from 7/30/25 to 7/31/25. It’s a great place to stay and very clean and convenient from the airport I believe less than 10 mn . The food was good and affordable , the breakfast was included but you don’t have much option. You get it delivered to your room or get it delivered to the restaurant upstairs. The room is spacious. My only complaint that : there is a lot of early morning noise from the hotel staff , I mean so much noise from the staff. Other than that everything else was okay. I will definitely recommend it to anyone in town or visiting Kigali .

I had sent 2 emails to inform lodge i would check in at 2.30 am; no one was on reception when I arrived. Had to wait 20 minutes for guy to show. They’d put in very loud room beside very busy dual carriageway. In the end they upgraded me to quieter room but still heard construction noise banging from neighbouring compound throughout the night. I left a 10,000 franc tip for dinner one night; that was mistakenly put on check out bill for $10. It is beautiful but I have quite a few buts….

Hotel was near airport but far away from the city. Room was poorly maintained as many appliances were faulty, such as the fan and water heater, which were quickly fixed by the staff. Would not recommend if you want a fuss free stay.