Spa İçeren En İyi Jinan Otelleri

"The aircon was not working but the Front Desk staff was very cooperative and seeing my discomfort upgraded me to Suite … The house keeping staff on my floor no.14 was also excellent and very helpful ✌🏻👍🏻"

"I found what looked like an engorged tick or bedbug crawling up my bed. The hotel is pretty and I booked it for 1 night as a luxury treat so I could get a good rest for my layover stop to another destination. My room smelt like stale smoke unfortunately, though I had asked for non-smoking. I paid extra on my booking for breakfast and had to wake up at 6am, eat breakfast at 6.30am and go to the airport at 7.20am. My room had a bathtub so I took a bath before bedtime and went to bed at midnight, I got up to go switch the lamp off at 1am and found this bug crawling up the side of my bed going towards me. I think it's either a tick or a bed bug, the body was full of blood. It had 6 or 8 legs, difficult to see but I took a video which doesn't allow me to upload. I don't have any problems with normal bugs such as spiders, but if it is a tick or bedbug it is a big problem. I was really worried there were more hiding inside the bed, I called reception for help and they looked at the bug which I caught in a glass cup. They apologised deeply and changed my room, so I had to move at 1.30am. I explained I was already tired and have to wake up early. In the new room I was unable to sleep as I kept worrying about bed bugs. I got up multiple times to check my bed. And there was a noisy couple next door talking loudly until very late so I couldn't sleep. For a luxury hotel you should not need to loose a whole night's sleep because you are worried about bedbugs or ticks biting you. Nor should be able to hear noise from other guests through the wall. I was extremely exhausted the next day and did not have any appetite. I asked if they could refund the extra I paid for breakfast because I couldn't eat it, but they said it wasn't possible. So I forced myself to try eat 1 egg and some small rice porridge but couldn't finish it. Really expensive to pay for breakfast and hardly eat, it's a shame they couldn't refund the breakfast considering I had no sleep. For a 5* hotel, I would like to have good rest and peaceful sleep. But it was not like that. The staff were very kind and helpful, but it's not so easy to travel here alone. It was not easy to book a taxi for the following morning to the airport and it took 40 minutes of assistance, the man was very kind and helpful, but the hotel should make an easier system for foreign guests to book taxi. When I first arrived in Jinan airport, I had no idea how to get to the hotel. There is no ATM inside the hotel so you cannot withdraw cash, and you cannot pay with foreign card to book a taxi. The shangri-la website did not provide any details for public transport. It simply said bus transfer was available but did not say which number bus. I would give the details here but I have forgotten the route name and bus number now as it was hectic and I was very tired, sorry. I had to waste a lot of time trying to ask for help at the airport as the staff did not speak English. Luckily someone helped me. The bus will cost 20yuan and take you into the centre where you will see the intercontinental hotel and a large shopping mall on the left side of the bus, get off at that stop, it takes 1 hour. From there it's only 5 minutes walk to shangri-la. For a big hotel they should provide easy instructions on the website to guests. The staff apologised deeply for the bug on the bed, and offered 10% reduction of the room rate. Although when I checked out no refund was given and they didn't mention anything about it, I think they just charged full price. Personally I think 10% is not enough anyway. Nobody wants to change rooms at 1.30am because of bugs crawling on the bed. I didn't get any sleep at all and felt itchy because I kept thinking about bugs and couldn't eat the breakfast. I was absolutely exhausted the following day so I was unable to do anything at my next destination and had to waste 1 day more to rest. Unfortunately not an easy experience at the shangri-la."

"房間很大，位置很方便，周邊商圈完善，距離歐樂堡和方特都不遠。夜宵很贊，小朋友吃的雞蛋麪，大人吃的炸醬麪都超級好吃啊。早點種類也足夠吃飽吃好，物美價廉值得推薦。雖然下雨，但是玩的開心住的也舒心。200米處還有個盒馬店，很喜歡，再來濟南還會選擇這裏，店裡小姐姐們熱情周到，雙節快樂，濟南很好玩。"

"這次入住體驗遠超預期，整體感受十分舒心。酒店位置優越，出行方便，周邊配套也很齊全。一進門就感受到整潔雅緻的環境，公共區域打理得井井有條。房間寬敞明亮，衞生做得非常到位，床品柔軟親膚，隔音效果也很好，能安安穩穩睡個好覺，房間的設施齊備都很完善，超大落地窗視野超級好，採光通風都很好，房間都智能控制，前台Abby態度熱情有禮，辦理入住高效快捷，有疑問都耐心解答，服務響應及時，細節貼心周到，讓人感覺很受重視。設施齊全且維護良好，整體氛圍温馨舒適。無論是出差還是旅行都很合適，性價比很高，是一次非常滿意的住宿體驗，真心推薦，下次還會選擇這裏。"

"酒店整體入住還算舒適 地理位置優越 出門就是地鐵站 打車也十分方便 房間乾淨整潔 隔音效果好 晚上住得舒服 客房服務態度好 質量高 前台熱情有耐心 早餐是中西式結合自助早餐 東西不是很多 有待改進 而且我竟然沒找到咖啡 這都沒有嗎 我的確沒有注意到 還是衹有前台有 不過酒店總體來説還不錯 推薦"

"We booked the Kangyi Connecting Family Room, and it was an excellent choice for a family group. Check-in was smooth, and the hotel generously allowed us to check in early. Even when one of the two rooms wasn’t ready yet, they let us safely leave our luggage so we could head out and tour the city without hassle. The front desk staff speak English, which made everything straightforward. Both rooms were very clean, spacious, and the beds were extremely comfortable. The twin room even had a bath tub, while the other room was thoughtfully designed for older guests or wheelchair users, with supportive handles in the bathroom — a detail we appreciated. The Wi-Fi is fast, and the breakfast buffet at the restaurant offered a convenient start to the day. One of the highlights was that the hotel kindly allowed us a late checkout, which was incredibly helpful since our train ride was scheduled for later in the afternoon. This flexibility made our stay even more comfortable. Overall, a great hotel for families looking for convenience, comfort, and dependable service. I would definitely stay here again."

"I had a wonderful stay in this hotel. Good variety of Chinese and western food in breakfast and in dinner buffet. Ms. Dou Qin Qin and Mr. Troy and in the restaurant speak good English and they were very helpful and supportive."

"剛從子曰美秀退房，衞生真沒得挑，服務也特別貼心，遇到問題響應很快。尤其要感謝管家小穎，從入住到離開都幫我們安排得明明白白，特別親切！酒店設施很新，智能馬桶這些細節很加分。早餐選擇很多，現煮的麪和餛飩都很香。整體體驗超預期，是家用心在做服務的酒店，下次來還會住這兒！"

"This place was exceptional! The room was new, modern, clean, and bed very comfortable. There was a language barrier (no English by staff), however staff went out of their way to help in any way, and were happy to use translator apps to communicate. The location is right outside the ancient town, and very handy. All complimentary passes advertised with room were available exactly as advertised. The complimentary breakfast was brought directly to my room at my preferred time and it was fantastic! Having never been here before, I now can’t wait to stay here again next year!"

"Although the location is slightly far, the service, room amenities are worth it. They have a gym and a yoga room, free washing machine and dryer with free detergent. They also allowed us to check in at 10 am! So good~ It is also easy and cheap to take DiDi to the places to visit and they also have a bus stop, three minutes walk from the hotel. All in all, I have enjoyed my stay here."