Wi-Fi İçeren Nagano ili, Japonya Otelleri

We have stayed as 2 couples. Here are our review: - The rooms were a bit small but still good enough for a 3D/2N stay. - The onsen was great and clean. After onsen, you should try to free massage chair. - There is a supply of towels daily, however some towels were slightly dirty. - There is an ulimited supply of pijamas and they are very confortable. - An evening drink and a morning coffee are inclusive, not the best tough. To sum up, we enjoyed our stay, it is only 5 mins walk from the main train station and rooms are good for 2 people.

Good location and convenient for day trips in the surrounding area, staff is professional and helpful. Rooms are clean and everything what is needed is provided. Can be a bit small for more than one person.

We had an amazing 2 nights stay here! Located about 5 minutes short walk from the train station, there were a convenience store and small supermarket directly across the hotel. We weren't expecting much when we booked as the photos look dated and it was a last minute trip but oh mine, we were pleasantly surprised when we checked in. The room was large and although it was the old room, it had a certain charmimg character to it that we love. The bathroom was also big, clean and had a lovely large bathtub. I love the full range of toiletries they provided and was hoping to buy it in Tokyo to bring home but I couldn't. There was a common area on the second floor where water, juice and coffee were provided and we bought our own sake in the evening and sat there. We spent two peaceful evenings here after dinner and it was lovely. Our only complaint was the bed was rather soft and the pillows were flat. But we will definitely stay here again when we come back to Karuizawa.

Very pretty, neat and clean hotel that is walkable to anywhere. The hotel look so grand from the outside and the lobby is big and spacious. A lot of food around the area. The room is big and clean, Toilet is big for Japanese standard. They even provide light dinner. I will stay in this hotel again if I come back to Matsumoto.

My recent stay at Hotel JAL City Nagano was a pleasant experience. The hotel is remarkably clean, which was a top priority for me. The rooms were spacious and well-appointed, ensuring a comfortable stay. The hotel's location is another major highlight. It's just a short walk from Nagano Station, making it easily accessible for travelers arriving by train. The surrounding area is also bustling with shops, restaurants, and cafes, providing plenty of options for dining and entertainment. Several popular attractions, such as Zenkoji Temple and the Tokugawa Garden, are also within walking distance, making it easy to explore the city's cultural and historical sites. While the hotel offers basic amenities, it's the cleanliness and convenient location that truly make it stand out. If you're looking for a clean and comfortable hotel in Nagano with easy access to major attractions, Hotel JAL City Nagano is a great choice.

Location is good if you like to shop at the outlet.  House keeping staff are good and polity.   They provide shuttle bus going and picking up from the train station, it is only 2times per hour, it takes about 10 mins (walking fast).   Onsen in the hotel is wonderful….clean and the staff are attentive.

We stayed in the hotel for one week. We like the hotel a lot. - Staff are nice and helpful, especially a passionate guy at the front desk. They helped us book restaurants and deal with toll payment. - Breakfast is great. We haven’t felt bored after one week given many varieties. Especially they have “today’s special”, different omelette every day. We like the wasabi cheese omelette. On the other hand, dinner buffet was ordinary. Food became cold. With the same price, we had a nice 7-course French dinner in a nearby restaurant. - Room is nice and clean, although a bit small. Bed is comfortable with different pillows. We have some difficulty to allocate our big suitcase in the room without block the way. However, we noticed poor management for laundry room and emergency cases. - There are only two washing machines. Some people put clothes on washing machines or nearby for queuing. We waited in-person for 15min several times, but someone claimed they came earlier, or said they need to add additional time for dry. We had to wait until midnight to do laundry. - Nice onsen, but poor emergency handling. One day I heard voices from speaker for ＞15min during shower, and then realized it was from a cell phone when I was in indoor bath pool. A lady with black glasses was using the phone in the pool (not sure if taking photos or videos)! I felt very uncomfortable and went to the outdoor onsen. But she came to outdoor onsen shortly. I went back to indoor onsen, and saw the phone on a chair beside the indoor onsen. Another guest also expressed her concern to me. I called emergency phone in changing room, said three times “someone is using cell phone in bathing area, please send a female staff asap”. Unfortunately the guy who answered the call does not understand English. 5mins later he came to the door of changing room, asking who called SOS. I told him again, and he finally understood, but did nothing except asked my room number. After we checked out the next day, the guy saw me and told me in Japanese that “sorry,but we will improve in future” (showed English translation to me). I was very disappointed. 1) Why did the hotel ask a guy who doesn’t understand English to take care of female onsen? What if someone fainted? 2) No actions were taken after I reported issue. No one came to stop the issue, no one checked whether inappropriate photos/videos were taken. Whole staff are nice, the hotel is poorly managed in some places.

The hotel is very clean and quite big not like other Toyoko inn in the big city. They have Lounge in the 14th floor that has nice view

Great location, just 5 minute walk from the JR Nagano station. It has a main entrance and a back door entry way. The amenities were fantastic, room is the average size in Japan, a little small for western standards but it was comfortable. We loved the onsen on the 11th floor and the free use of the massage chairs as well as complimentary Popsicles and Soba at night. The breakfast was also lovely, with a main focus on Japanese breakfast (there were a few western dishes available).

It is an old classic hotel. Room is big, but bed is small (＜1m). Sometimes it is hard to find a staff who can speak fluent English. Breakfast is good, but lunch is overpriced. It is a ski-in-ski-out hotel for Cortina, so it is convenient if you stay in hotel for whole day. But road condition can be terrible in snow days. Many cars cannot get onto the slopes to the hotel from main road even equipped with snow tires.