Balkon Olanağına Sahip Ashigarashimo District Otelleri

This was the most incredible experience. Dedicated staff and hotel that is committed to providing an authentic and relaxing experience. The amenities, onsen and food were outstanding.

第一次體驗這種純日式旅館，雖然衹是匆忙的住了一晚，但體驗十分豐富多彩。服務人員熱情且貼心，雖然幾乎全靠翻譯機和肢體語言，也並沒有影響我們交流。負責照顧我們的阿姨會耐心幫我們換裝，提醒我們去欣賞櫻花，問問我們去哪玩，感覺特別像自家親戚在照顧來旅行的孩子。這大概就是家庭旅館的含義吧。晚餐和早餐都十分美味，且充足！女生真真是吃不完啊！在得知我們有人生日，更是得到了手寫的祝福卡片，感動極了！我們朋友約好下次要多留點時間再來這裏！

I had a wonderful stay at Rakuten Stay Fujimi Terrace! The day before check-in, I received an email with the entrance code, which made the whole process very smooth. The room was exactly as described on the website—with large windows offering an incredible view of Mt. Fuji, the torii gate, and the lake. The scenery alone made it more than worth it. We had eight people staying in two 4-person rooms located on the third floor. One of the rooms was slightly larger and had extra bedding stored in the closet—enough to comfortably sleep two additional people. There were two bathrooms and two toilets in total, which was perfect for a group or family. The main bathroom included a sauna, hot spring-style bath, shower area, double sinks, a washing machine, and a water dispenser. The second bathroom had a separate shower area and a single sink. Both toilets were separated spaces from bathrooms with high-tech with bidet functions and small sinks. The large dining table and spacious sofa area easily seated all of us. We spent many relaxing moments on the balcony, soaking our feet in the warm onsen foot bath, chatting, and admiring the stunning view. The kitchen was fully equipped with a dishwasher, detergent, a large fridge stocked with complimentary drinks, a capsule coffee machine, and a Japanese rice cooker that made delicious rice. The beds were on the firmer side but still soft and very comfortable. It was just a 3-minute walk along the lake to the 7-Eleven, accessible by elevator from the building. The nearby pier was where we boarded the pirate ship cruise, and about 13 minutes further along the lake was the Peace Torii—a fantastic photo spot. Don’t forget to grasp some delicious bread at “bakery and table” before boarding to the ship. After check-out, we stored our luggage in the lockers at Motohakone Port, took the pirate ship to Togendai, transferred to the ropeway to Sounzan, and visited Gora and Kowakudani before taking the mountain bus back to Motohakone to pick up our luggages. There are 4 lockers for suitcase up to 32 inches ¥700, 12 lockers for 24 inches ¥600, and 10 lockers for smaller size of bags ¥400. From there, we had a pre-arranged shuttle take us back to Tokyo. The whole route was smooth and well-organized—perfect for a larger group traveling without a car. Overall, I highly recommend Rakuten Stay!

Really nice hotel at Hakone Ashi Lake. Location is a little remote but they have a shuttle bus from Odawara St. And it's nice and quiet.. The rooms have bakconies, I had with Lake view...sooo nice.

The private onsen service was terrible. Please do not get the private onsen. The receptionist in the onsen does not understand english. The receptionist also did not assist us. The time was also incorrect. We were supposed to have 8-9 and 9-10 slot. But ahe is so confused. And 9:30 they are already knocking our doors calling us to come out. A totally bad experience in the private onsen. The hotel is ok. Food is also good. The private onsen which was supposed to be the highlight of our trip… became the worst. Total waste of money

Overall an ok stay. A bit hard to find, very limited English spoken by the staff which led to some confusion (even for the representatives who were assigned to us by English speakers). Felt quite formal and not that warm Room was more or less as expected, and the dinner and breakfast meals were quite elaborate. Felt that breakfast was actually the stronger meal of the two, so wasn’t necessarily worth it to pay extra for dinner. I’d likely skip doing dinner in the future. The room attendant who helped us was very kind and attentive, although we had a bit of language barrier given we don’t speak Japanese. The big disappointment was even though the ryokan is advertised as allowing guests to book one of the larger hot springs on the property for private use for 45 minutes, we weren’t able to do this. We arrived within the designated check in time and were told that it was all booked up for the day. There was no way to book in advance and we were only staying for one night, and they didn’t try to accommodate allowing us to book at all for the next day before checkout. This really hampered the experience overall - we weren’t that interested in using the gender segregated facility (was traveling with my partner who is the opposite gender) as we wouldn’t be able to spend time together, and the tub in our room was quite small. They should amend this policy to allow all guests to book a private hot spring time or not advertise it as part of the room! Feels like we got cheated out of the service and we weren’t offered anything else as an alternative. I would have booked another ryokan had I known this were the case - there are many others in Hakone which are much better value and have nicer / newer private facilities for around the same price. I wouldn’t recommend Yama no Chaya given this was a big part of what we thought would make it a good experience

Very nice (and spacious - by tokyo standards) hotel!! We had a balcony view of the mountain and the golf course. I didn't read the description and was pleasantly surprised that there was an onsen (must pay 150 yen usage fee per person). It was a really nice onsen too. It was raining the day that we got there and it made the outdoor onsen just magical with the rain in the backdrop. However, they do not allow tattooed guests into the onsen so foreigners, please be aware. The room was nice and gave old timey feels. I appreciated the big, long couch too. One drawback was that there was no microwave in the whole building :( But overall, would come back. It's a 10 minute walk from the T Tozan bus (so you can get there pretty quickly from the Togendai bus/ropeway station. The Lawson is right there next to the bus stop too (we got to go while the Evangelion collab was going on). The hotel has a free shuttle bus to various locations too so I would inquire about those upon check-in since those have to be booked the day before, but if you have the Hakone free pass and don't mind walking, it's pretty accessible via the Tozan bus lines

A really lovely hotel, not though in a particularly nice location.  The hotel staff are superb, from your very first welcome to the wave on departure.   There are complimentary drinks available in reception up until 5.30pm and free shuttles to & from Gora.  The free shuttle bus to and from Odawara is also a bonus.  The rooms are pleasantly decorated with comfortable bed and pillows.  The onsen on the balcony was a nice addition.   Whenever we called reception to ask for something they responded instantly. The breakfast was amazing, so much choice with good quality food.   We ate in both evenings as there’s not much around.   Karen in the restaurant was a delightful member of staff, welcoming us back, remembering our drinks choices from the night before and chatting with us about our  next destination.   It’s a pricey hotel but of good quality and handy for going on the Hakone loop.

A comfortable stay with staff who are attentive to service. We loved the location of the ryokan and both the private and public onsens were clean and well-kept. We also found the quality of the food from restaurant very good. Loved how it was nestled high on the mountain which gave a bit of privacy. Shame the front facade was hidden due to renovations, but would love to come back again once it is fully renovated.

Booked with private onsen - best part of the hotel! The public onsen was never busy when we went and perfectly enjoyable. The nearby one that guests have access too offers more onsen options and is worth the 3 minute walk over. As others say, the buffet isn’t great. Most food is cold - so pick options you expect to be so (sushi etc) for the best option. The service was very good and the staff very helpful and friendly.