Bar İçeren Ashigarashimo District Otelleri

Staff are very attentive and warm. Complimentary lounge is wonderful. Room is spacious and practical. Enjoyed the hot spring facilities. Thank you for the memorable stay.

華人友好，有台灣、香港（Miss 馬服務不錯👍）服務生，態度很好，熱情。 酒店套房設計，挺新，不是傳統温泉酒店，帶有些商務休閑氣息。 唯一要扣分的地方，洗手間有點味跑到房間了。床一般，睡得沒有白檀踏實。 勝在於綜合評分高。

check in的時候酒店會講解箱根的旅遊路線 無腦入住 跟着酒店給的地圖走就行 服務超出預期 入住期間感覺是公主回家了 還以為這就是日式服務標配 結果後面住了其它酒店 才發現強羅花壇的服務是遠超同價位的其它酒店 就是房間比較老舊了 淋浴花灑也很古早 不過打掃的比較乾淨

Really nice hotel at Hakone Ashi Lake. Location is a little remote but they have a shuttle bus from Odawara St. And it's nice and quiet.. The rooms have bakconies, I had with Lake view...sooo nice.

Excellent service with professional staff, provide care to guest in each touch point. Beautiful scenery in public and private onsen. Restaurants provide quality food in japanese and western style. Highly recommend.

Overall an ok stay. A bit hard to find, very limited English spoken by the staff which led to some confusion (even for the representatives who were assigned to us by English speakers). Felt quite formal and not that warm Room was more or less as expected, and the dinner and breakfast meals were quite elaborate. Felt that breakfast was actually the stronger meal of the two, so wasn’t necessarily worth it to pay extra for dinner. I’d likely skip doing dinner in the future. The room attendant who helped us was very kind and attentive, although we had a bit of language barrier given we don’t speak Japanese. The big disappointment was even though the ryokan is advertised as allowing guests to book one of the larger hot springs on the property for private use for 45 minutes, we weren’t able to do this. We arrived within the designated check in time and were told that it was all booked up for the day. There was no way to book in advance and we were only staying for one night, and they didn’t try to accommodate allowing us to book at all for the next day before checkout. This really hampered the experience overall - we weren’t that interested in using the gender segregated facility (was traveling with my partner who is the opposite gender) as we wouldn’t be able to spend time together, and the tub in our room was quite small. They should amend this policy to allow all guests to book a private hot spring time or not advertise it as part of the room! Feels like we got cheated out of the service and we weren’t offered anything else as an alternative. I would have booked another ryokan had I known this were the case - there are many others in Hakone which are much better value and have nicer / newer private facilities for around the same price. I wouldn’t recommend Yama no Chaya given this was a big part of what we thought would make it a good experience

The hotel location was great. We were in Hakone for the Onsen (hotel springs), and the hostel was near a lot of them. The staff was very helpful and enthusiastic. The hostel also offered an interesting diner, but we haven't try it. The building and interior was looking very Japenese traditional. Much appreciated for an immersive experience in Japan!

This hotel is a paradise in the mountains of Hakone! Traditional style of the rooms - it feels like you are living in a Japanese family. We were prepared a traditional dinner, which was served in our room. It was very tasty and varied! The hotel has 3 onsen: 2 - private, 1 - public. We visited only the private ones (you need to book a time in advance at the reception upon check-in, the visit time is 30 minutes). It was wonderful! The hotel also provides a transfer from and to the nearest train stations. The rooms are clean, cozy, we slept on tatami under soft blankets. The hotel has a relax room. With massage chairs and a very quiet atmosphere. We stayed in this room after visiting the onsen and got great relaxation. And you are also given national clothes for rest and sleep. It is very beautiful and cute. Breakfasts were also in kaiseki style - varied and unusual. The hotel staff is very kind and friendly. this hotel allows tattoo baths. great experience, thank you very much! want to come back again!

A comfortable stay with staff who are attentive to service. We loved the location of the ryokan and both the private and public onsens were clean and well-kept. We also found the quality of the food from restaurant very good. Loved how it was nestled high on the mountain which gave a bit of privacy. Shame the front facade was hidden due to renovations, but would love to come back again once it is fully renovated.

部屋内の冷蔵庫がすごく汚かったです。開けてすぐ気持ち悪くて閉めたので埃かカビなのかはしれませんが…冷蔵庫の中も掃除した方がいいかと思います。 冷蔵庫すぐ上に置いてあったティーポットにも茶かぶと水が残っていて洗ってないかなって…思って使えませんでした。 また、夕ご飯の際に外国人の従業員の方が自分に聞かずに茶道具等を持って行かれてしまいました。温泉上がりにお茶も飲みたかったんですが、一旦下げる前には聞いて欲しかったです。後、出る際もドアも閉めずに出て自分が立ち上がって閉めました。 上記の3点以外には温泉施設も部屋へ案内してくださった方もとても親切だったので不満はなかったです。