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Comfortable stay, only thing I cannot get is I booked two beds for my first stay but because we arrived a little late (4PM) than the check-in time (wc is 2PM) they fully booked the said room and we’re downgraded into 1 bed that would force us to pay another 5K if ever we want to pursue the two beds.. Quite confusing if (supposedly) everything was paid and reserved. Otherwise, it was a great staycation.

Pros: The hotel is near the airport and has lots of stores and restaurants inside. Breakfast is good. Cons: 1. During check in: Receptionist refused our passports and ask for national IDs instead so we needed to insist on the passports because we don't have any national IDs (we live outside the country). 2. During stay: wait time for housekeeping request took 2hours. Hotel staff does not inform beforehand that the private bar locks automatically when deposit is already consumed. What's worse is that they did not get the full deposit upon check in. We could've avoided not being able to drink cold water upon arriving at midnight if they only informed ahead or asked for more money for deposit. Also, unlike other hotels, printing is not complimentary. 3. Checkout: airport transfer is not well coordinated with concierge. Also, instead of checking room thoroughly before completing check out, they would send you an email the day after to let you know that you left stuff inside the room so send an email if there's anything valuable that you remember.

Giriş: Giriş işlemleri hızlı ve verimliydi. Lobide ayrıca konforlu oturma alanları mevcut; Grab veya ulaşım beklerken harika bir deneyim. Oda: Odanın Japon esintili tasarımını çok beğendim; ferah, temiz ve özenle düzenlenmişti. Tek dezavantajı, ayarlaması zor olan ve odayı bazen çok soğuk ya da çok sıcak yapan klimaydı. Mini Bar: Mini bar, ücretsiz alkolsüz içecekler, bira, fincan erişte ve patates kızartmasıyla doluydu. Sadece ek ürünler talep ederseniz ödeme yapmanız gerekiyor ki bu da hoş bir dokunuştu. Tuvalet: Tuvalet temizdi, ancak ikinci gece odaya döndüğümde hoş olmayan bir koku fark ettim. Kahvaltı: Otelde iki kahvaltı seçeneği mevcut: 1. kattaki havuz kenarındaki restoranda alakart kahvaltı veya yan taraftaki Hyatt Regency'de açık büfe kahvaltı. İkinci sabah havuz kenarındaki alakart kahvaltıyı tercih ettik, ancak yemekler oldukça vasattı. Porsiyon kontrolü (kişi başı bir içecek ve bir öğün) biraz kısıtlayıcıydı ve etrafta sinekler vardı, bu da deneyimi olumsuz etkiledi. Üçüncü sabah Hyatt Regency'deki açık büfe kahvaltıyı denedik ve çok daha iyiydi. Salatalar, taze meyveler, yumurta büfesi, Filipin yemekleri ve tahıl gevrekleri gibi seçenekler daha genişti. Ancak açık büfeye ulaşmak için kumarhanenin içinden yürümek gerekiyor ve bu da sigara dumanı kokusu nedeniyle rahatsız edici olabiliyor. Alternatif olarak, kumarhaneye uğramamak için sizi arka girişte bırakan bir servis talep edebilirsiniz. Konum: Otelin konumu elverişli, kumarhaneye ve yakındaki bazı restoranlara ulaşım sağlıyor. Ancak, kalabalık ve dumanlı olabileceği için kumarhanenin içinden sık sık geçmek zorunda kalmaktan hoşlanmadım. Olumlu tarafı, Ayala Alışveriş Merkezi sadece 5-8 dakikalık yürüme mesafesinde ve iyi alışveriş ve yemek seçenekleri sunuyor.

This hotel are so convenient it’s just cross street from Ayala mall .. the front desk are so kind and polite .. very  concern  for our comfort ..we have children and 90 yrs. Old mother ..the pool guard are so alert ..save my granddaughter  who just jump in the pool  cause the pool is so pretty , with crystal water ..towels are easy to request .. complete with coffee . Sugar , creamer tea..with microwave. Stove , platers cups glasses and even kitchen scissors .what a perfect hotel .. so pleasant like home .this will be our family favorite hotel .. thank you  life guard pool . Thank you staff !!

The front desk service was good , upon checkin i forgot to check there is cash deposit, but this is understandable for a condotel staying . Thats fair. The room is very spacious it perfect for family size. Downside I really expect to get room facing okada, i assumed all offered rooms regardless of the type as posted in tiktok or other social media platform . So i duno if it has to booked in other apps to get those view The other buildings on pacific side , looks like abandoned building , im at 32nd floor it looks creepy when i opened my window, it reminds me of horror story. The bathroom getting flooded when you used the shower. The pool at the 2F was alright, i havent touched the gym. But 2 facilities are enough tp accommodate quick staycation I wld recommend to booked premium room to enjoy the bayview. But for quick stay like i did. What you pay, is what you get. .

I would like to sincerely thank you for the warm welcome and accommodating us during our stay. We are truly grateful for the opportunity to stay at such a beautiful luxury hotel. The room was not only spacious and elegant but also incredibly comfortable—perfect for our family. We genuinely appreciated every thoughtful detail, which made our stay all the more special and memorable. Thank you once again for your kindness and hospitality. We felt truly cared for, and it made our time there an absolute pleasure. Thanks to the owner and of course to the very own co-host sir Kerl, very approachable and helpful. 🤗🤗🤗 will surely come again!

A truly exceptional stay experience! From the moment we booked, the host, Guodong, was friendly and provided clear, helpful instructions. The apartment itself was a haven—stylish, quiet, and so comfortable. It felt like a home away from home. We slept great and loved the bedroom and the living room 'that gives natural light. Highly recommended if you're looking for quality and great hospitality! We will stay here again on our next trip.

Unfortunately for me I didn’t get to stay here as I was notified this wasn’t available after I had booked it. Though I was redirected to another accommodation in a different location not far by the same host however this happened at midnight and I couldn’t say no as I was fatigued from the travel. Where I stayed wasn’t the same offered from this booking however the host did his best to accommodate me to the best of his ability, even upgrading my room the next day and allowing me to check out very late as my flight was at 11pm. Though it didn’t work out at first, it did in the end. Photos are from the upgraded room.

We strongly recommend this place. Location is perfect. We find all we need Around. They have very easy check in policy. Friendly guard and reception. Gordon and his assistant Ms Mary are very responsive and welcoming. Parking is just in front of the reception. The room and design is very lovely and modern. Its spacious enough for us to have a great stay Thank you

Feedback and Complaint Regarding Recent Hotel Stay I would like to provide feedback and raise a concern regarding my recent booking experience. I booked a stay for 15 guests at a specific hotel ( Lux Penhouse), and the booking went through successfully without any issues. However, just a few hours before our scheduled check-in, I was informed that we would be moved to a different hotel ( bayshore phase 2), with the reason being that the original hotel “could not accommodate 15 pax.” This was extremely disappointing, especially since the booking was clearly made for 15 people and was confirmed. The replacement accommodation provided did not meet expectations: • The utensils were incomplete, and basic amenities such as toothbrushes and towels were not ready upon our arrival. • The swimming pool was closed for maintenance, which was not communicated in advance. This was one of the main reasons we chose the property. • Overall, the place felt unprepared for a group of our size. On a positive note, I would like to acknowledge that the few staff who assisted us and the lobby personnel were helpful and courteous, and we appreciate their efforts. While we understand that unforeseen changes can occur, proper notice and preparation are expected, especially for confirmed group bookings. I hope this feedback helps improve your service and guest experience. I would also appreciate a response regarding this matter. Sincerely, Cheryl ******** ******************* Bayshore phase 2