Wi-Fi Olanağına Sahip Şanghay Otelleri

Staff were incredibly helpful and friendly. The best affordable hotel to stay at when visiting Disney. The room was very clean and comfortable. Breakfast was Chinese, but fresh and tasty. Our daughter loved the rabbits in the garden. They offer a shuttle service to and from Disney and you can hire a big stroller from the hotel. I would definitely recommend to stay here!

Our group of 15 stayed at Mercure Shanghai Yu Garden for 3D2N, and we had a very pleasant experience overall. We arrived early in the morning, and the hotel kindly provided temporary rooms for us to rest until the official check-in time, which we truly appreciated after a long journey. The hotel facilities are very good. Although it is a large property, it is extremely well managed. What impressed us most was the staff — everyone was friendly, supportive, and always willing to help. Even though some staff members do not speak English fluently, they use translation devices, so communication was never an issue. They also assisted us in arranging airport pick-up cars with good vehicles, polite drivers, and reasonable prices. Breakfast was served buffet-style with a good variety of food and satisfactory quality. The hotel’s location is very convenient, within walking distance of Yu Garden, The Bund, Nanjing Road, and other attractions, making it easy to explore the city. Overall, we were very satisfied with our stay and would highly recommend Mercure Shanghai Yu Garden to both group travelers and individual guests.

Our family stayed here for 4 nights, and it was a wonderful experience. The location is perfect close to Middle Huaihai Road station, and we enjoyed taking a pleasant stroll over to West Nanjing Road. This hotel was exactly what we were looking for: a peaceful atmosphere away from the crowds. The room features were top-notch, including individual air conditioning control and an automatic smart toilet. While there is no formal breakfast, they provide complimentary tea, coffee, popcorn, and soda, which was a lovely touch. The staff is truly the highlight of this place. They went above and beyond to help us with everything. A special shout-out to the young lady working the night shift she was incredible! She helped me order diapers and navigated the process until it was successful, using a translator to communicate with me throughout. I was so touched by her dedication. Some staff members also speak English, which made our stay much easier. Inside the room, the TV had great channels that kept my daughter entertained with cartoons, and the sound system was absolutely superb one of the best I’ve experienced. We definitely made the right choice staying here. I highly recommend this place and will certainly return. Trust me, you will love it here!

I had a lovely stay at the Bellagio by MGM Shanghai. The service was excellent—staff were attentive, friendly, and always ready to help. My room was spacious, and well-maintained overall, offering a luxurious feel with a touch of classic charm. The highlight of my stay was the stunning night view of the Pearl Tower from my room—absolutely unforgettable. Watching the skyline light up from the comfort of my bed was a real treat. While most of the room was in great condition, some of the furniture, like the study desk, seemed a bit dated and had visible marks. It didn’t affect my overall comfort, but it stood out slightly against the otherwise high standard. Afternoon tea was okay—nothing spectacular—but the ambiance and view more than made up for it. The hotel’s location is also ideal, close to the Bund and major attractions, yet quiet enough for a relaxing stay. All in all, a fantastic experience with just a few minor areas for improvement. Would definitely stay again.

Overall, a very solid stay with excellent service and good value for a Peninsula property. The hotel itself is a beautiful, well-maintained property, and the room cleaning was truly outstanding. Our room attendant was kind, prompt, and extremely attentive — one of the highlights of the stay. Service across the hotel was generally very good, though luggage delivery took close to 30 minutes. We had mentioned that we were happy to carry our own bags as we didn’t want to wait, but unfortunately still had to. A few areas could use attention. The Rolls-Royce fleet, while still elegant, is definitely showing its age. The hot tub in the pool area had an unpleasant smell and visible mold in places, suggesting it needs better upkeep. That said, the overall experience was positive, and the pricing felt reasonable for a Peninsula property in Shanghai. With a bit more attention to the finer details, this could easily be an exceptional stay.

Özetle: burayı yalnızca Çince konuşanlar için tutmalılar, başka dilleri olan gezginlere tavsiye etmemeliler. Gerçek deneyimlerime dayanarak, Şanghay'a seyahat etmeden önceki gece burada rezervasyon yaptırdım. Guangzhou'daki otelden çıkış yaptıktan sonra, resepsiyon görevlisi bana yardımcı oldu ve Shanghai Novotel Hotel Chuansha'daki resepsiyonu arayıp ücretsiz servis otobüsü reklamı yaptıkları için beni ve partnerimi Pudong Havaalanı'ndan alıp alamayacaklarını sordu. Novotel'deki görevli İngilizce konuşamıyor, bu yüzden Guangzhou'daki resepsiyon görevlisine geçtim ve bir gün önceden servis otobüsü rezervasyonu yaptırmam gerektiğini öğrendim. Bunu kabul ettim çünkü bilgileri okudum, sadece müşteriye bu konuda yardımcı olabileceklerini umuyorum, yine de Şanghay'a uçtum ve otele kendi başıma gittim. Şanghay'a giderken, NOVOTEL'deki resepsiyon görevlisinin İngilizce konuşabileceğine dair hala umudum var. Oraya vardığımda 3 resepsiyon görevlisiyle tanıştım ve HİÇBİRİ İNGİLİZCE KONUŞAMIYORDU. İletişim kurmakta zorlandık. Kendi dilim ve İngilizcem var, ayrıca bozuk Çincem var ama hala birbirimizi anlayamıyoruz. Tayvan'daki bir arkadaşımı arayıp onlarla Çince konuşmak zorunda kaldım. Yine, ertesi gün için Disneyland'e bir servis otobüsü rezervasyonu yaptırmak istedim ve bir ayrıntıyı görüp iletişim kurabilmem için bir Wechat uygulamasına sahip olmamı istediler. Çin anakarası cep telefonu numaram olmadığı için telefonumda Wechat'i çalıştıramıyorum. ********* arkadaşım hala bu konuda bana yardım ediyor. O sırada başka bir kadın geldi, servis otobüsü işinde çalışıyor gibi görünüyordu. Çinlilerin ses tonunun her zaman yüksek olduğunu anlıyorum ama yüzünde merhamet göremiyorum. Hala bir Wechat'e ihtiyacımız olduğunu söyledi. Oradaki bir kadın, otel bize Disneyland'e ücretsiz servis otobüsü sağlasa da Wechat olmadan taksiye binmem gerektiğini söyledi. Bu noktada biraz üzüldüm çünkü beni arayabilecekleri veya seyahatim için bir saat belirleyebilecekleri bir seçenek yoktu, _ucking taksiye binmemi istedi. Taksi ücretini ödemekten çekinmiyorum ama daha önce hiç buraya gelmediğimiz için beklenmedik başka bir etkenin olabileceğinden endişeleniyoruz. Dahası, kız arkadaşımın doğum gününü kutlamak için doğum günümde oraya gittim. Son anda buraya gitmeye karar verdim ve ona Mutlu Yıllar yazan bir kart isteyip isteyemeyeceklerini sordum. Sadece ben biliyorum ki ”KART YOK, KART YOK!!!! şimdiye kadarki en kötü hizmet, hayal kırıklığına uğradım ve Novotel'den vazgeçtim Evet, NOVOTEL'i seçtim çünkü gerçekten uluslararası hizmet vermelerini umuyorum. ACCOR PLUS üyesiydim ve çok iyi hizmet aldım ama burada deneyimlediğimden beri başarısızım. Aslında burada 2 gece geçirdikten sonra Şanghay'da 2 gece daha geçireceğim. Eşim ve ben bir hizmetten bunaldığımız için sürekli taşınmayı düşünüyorduk. Artık onlarla konuşmuyorum çünkü işe yaramıyor T___T Kırık Çincemle bile denedim ama tahminlerini yerine getirmek için çaba sarf ettiklerini hissedemiyorum. Bellboy yok, ortak alandaki klima oldukça sıcak. Dürüst olmak gerekirse, yer iyi, yatak rahat ve Disneyland parkında bir şeyler oynamaktan yorulduk, bu yüzden bir gece daha rezervasyon yaptırdım, böylece çıkış yapmak için acele etmeme gerek kalmayacak. Resepsiyon katına gittim, bu sefer gözlük takan bir kız, nazik görünüyor ve İngilizce'yi akıcı bir şekilde konuşuyor, buradaki son gecem için giriş yapmama yardım etti :) Burada kaldığım süre boyunca faremi kapalı tuttum çünkü artık rahatsız hissetmek istemiyorum ve alt kattaki yemeği teslim eden robotun insandan daha iyi çalıştığını hissediyorum lol. Sonunda, Wechat'e giriş yapabilene kadar denedim ve metinlerin yalnızca Çince yazıldığını gördüm. Wechat'te bir şey okumasam bile hala bir otel servis otobüsüyle seyahat edebiliyorum (我看不懂) 😔 Her şey iyi olsa bile kesinlikle buraya geri dönmeyeceğim. Otel ihtiyacımız olan her şeyi sağlıyor, bu iyi ama İngilizce konuşabilen veya Google'da çeviri yapabilen ve iletişim kurabilen kişileri işe almalılar çünkü tüm dünyaya açık olduklarını tahmin ediyorum. Dünyada yalnızca Çince değil, başka bir dil daha var. Son olarak, misafirperverliğin anahtarı ”HİZMET ZİHNİ”dir

I would like to sincerely commend Jude from the concierge team at Waldorf Astoria for his exceptional service. Despite it being 12am, Jude was incredibly helpful and proactive in assisting me with a parcel that was mistakenly sent to the wrong address. His willingness to help at such a late hour, coupled with his calm and professional attitude, truly reflects the high standards of service associated with Waldorf Astoria. Please extend my heartfelt thanks to Jude — his dedication did not go unnoticed and made a stressful situation much easier to manage. 我想特别表扬 Waldorf Astoria 礼宾部的 Jude。 尽管已是凌晨12点，他仍非常耐心并主动协助我处理寄错地址的包裹，服务专业又贴心。这样的敬业精神让我深受感动，也充分体现了贵酒店一贯的高水准服务。 The other team members in the concierge department also did a helpful job with our baggage. It’s just unfortunate that I can’t have my ******* food delivery sent by the hotel staff directly to my room. This was inconvenient but I understand the food and hygiene aspects that they uphold. Generally, a pleasant stay with best location. The bund view is just too awesome!

I am writing to lodge a formal complaint regarding my recent stay at your hotel. The room I received was completely inconsistent with the photos and description shown during my online booking. I specifically booked a red-themed twin room with a central Bund view, and I even informed the hotel in advance that I preferred a high floor. However, upon arrival, I was assigned a room on the 8th floor, with a yellow-themed design and an edge-side view. From this room, two-thirds of the view was blocked by buildings, and only a small portion of the river could be seen — and even that was only visible when standing close to the window. The Oriental Pearl Tower view was almost entirely hidden. When I raised this issue with the staff, they denied any discrepancy and claimed that the only twin rooms available were in the yellow design, which clearly contradicts the photos shown during booking. I paid extra to upgrade to a Bund view, and it is unacceptable that I was initially placed in a room with such a limited and obstructed view. Only after I became very firm with my complaint did the staff agree to change my room to a double room with the proper central Bund view. This entire process wasted over one hour of my time, involved unnecessary waiting, and demonstrated poor service handling, especially for a hotel that claims to be five-star.

The place is acceptable, the price is reasonable, the service is acceptable, and the room is acceptable considering the price. Overall, this hotel is acceptable.

It was a quite small and cozy room with old Chinese vibe. I would recommend to stay to feel how usual people live in China. What I like most of all: it was not serviced appartment with front desk, but online team - group in Wechat created works very well and solve the question in real time quite effectively. they helped us to register in Police as foreigner (sometimes even serviced appartment with 24 hour front desk reject with it). The only thing the communication feels no so polite- ”commandarm style”, from the other hand this feeling could be probably explained by language barier and cultural difference. So I would evaluate this like 4.5 from 5 stars. what caould be improved: Or more precise it could be greate to inform the visitors in advance about everything. Usually properties shows not only property inside photo but also outside. It was a little surprise for us where the property placed. It was a private sector and I attached the photos to my review. They are the photos that were absent at description, I would say it would be good to inform visitors about this in advance. From the other hand in addition where the property is placed (in old private sector) the future visitors will have advantage of living at very center of Shanghai paying reasonable price. The rest of the photo at description are correct and I can I approve the condition of apartment corresponds to description and that is important. What I can add in addition. Despite on property informs in advance that property will not provide the soap, shampoo, etc, I would say to have a soap is more important than having toothbrush of single use, because it is very annoying to buy all stuff at every new hotel because of luggage weight.