Otaru Dağ Manzaralı Otelleri

"This hotel is well maintained, located across from the ski resort, guests can enjoy a beautiful view by opening their room windows. The hotel itself is spacious, and the outdoor hot springs are decent. Within a 5-10 minute drive, there is a 24-hour large supermarket available."

"The location is not at the central Otaru but it is about 15 minutes drive to the central attractions. Service is not the best. Check-in strictly at 2pm. Arrived close to 1pm but was told cannot check-in and need to wait until 2pm. Came back at 1.40pm still told the same statement to wait until 2pm. The upside is the hotel is directly connected to AEON mall. Don't expect much from the AEON. There are around 6-7 eateries only. You can buy some fresh stuff if you like. There is post office in the AEON mall which you can mail you things back. Parking in the hotel is not free. Chargeable at ¥1,650 per day with multiple entry allow. Breakfast option is not great. You can get better food outside for the pricing unless it is included in the room package."

"讚讚讚！！！環境及服務超級好！！ 我哋較夜到達酒店，司機搵唔到門口，幫我哋搵，點知隔咗一陣，就有職員跑落嚟問我哋係咪訂咗房，真係跑！！再司機泊車位置，之後幫我哋攞哂行李，又係跑上去！！！服務好到我哋全家呆咗！！ 入到酒店，空氣調節得非常好，因為外面係-10度，但室內好暖，又唔焗，所以好舒服，房間唔算大，但有齊傳統日式房間嘅嘢，擺設都好靚，不過如果行李較大同較多，就會變得好迫，但其實有家的感覺。 因為一泊二食，所以有齊晚餐早餐，都係精緻懷石料理，每餐也有職員提前到房間帶領我哋到餐廳，自己一個房間，沒有任何人打擾。 溫泉區有室內同室外，不算大，但足夠，我哋浸咗兩次都碰唔到人，包場，正！！ Check out 後，職員鞠躬到見唔到我哋架車！！有哂傳統日本人嘅禮儀！！！ 呢間我哋一定會再嚟體驗！！！"

"โรงแรมเงียบ ห้องกว้าง สะอาด และ วิวสวยค่ะ วิวป่า เขา"

"Environmental sanitation is good, the overall environment is good and comfortable, the service and service status are good, and they even helped me take a car for the event"

"We booked the best room on the top floor and spent 7 nights at this high end and extremely expensive ryokan/hotel. Here are the pros and cons: PROS: The food is amazing in terms of presentation, gastronomy and service. The place is immaculately clean. The views a fantastic! We got comfortable Yukatas and overall the place has a very nice traditional vibe.  CONS: They seem to be completely inapt in hosting people who don’t speak Japanese. No one speaks English at this place. None at all! They write that we can “press 9 and call the reception”, but once you do it – you can’t have any conversation with anyone at all. Even when you get down in person to the reception, no one can really communicate with you, even with Google Translate.  They exhibit zero flexibility. The approach is – it’s our way or the highway. All is extremely polite, but no left, no right! Can we have a laundry service arranged? The answer is “no!”. Can we communicate with you via WhatsApp or email? – No! Can we come later to breakfast? No. Can we have dinner at a later time, since we can’t come earlier just this one day? No! Basically, if you want to sleep a bit later during your vacation – forget it! Either show up at 8 or 8:30 am for breakfast, or go hungry! Can we buy your Yukata? – No! Also, we were asked to indicate every day what time we intend to go out – something that adds pressure, as  on vacation one may want to improvise, rather than plan ahead their outings.  Given that this place charges exuberant prices, the lack of the most basic hospitality features (communication, laundry, customer-focused flexibility) is astounding! We now staying at another Ryokan, 90 minutes away and see that everyone can speak some English and the place is much more focused on the needs of a foreign traveler, as opposed on preserving the holy rigidity of an existent system. "

"這次來小樽，在這家酒店住了兩晚，特別滿意！酒店前台和工作人員服務態度真的特別特別好，入住體驗超棒！酒店裡有温泉，早餐晚餐也準備得很豐盛，晚餐是在一個單獨的小和室，私密性很好！出行方面，門口就是巴士站，坐巴士去市區很便利，另外酒店早上九點半也有免費的接駁車可以到市區的巴士站，總之特別滿意的一次入住！再次誇獎一下服務態度，真的很棒～住得很開心的兩天！"

"Everything is great but the entrance is narrow"