Spa İçeren En İyi Cancún Otelleri

We are here on vacation. The facilities are great, but the service and management are terrible. 1. We booked an ocean-view room but were given a room with a roof view instead. The ocean view was completely blocked. We were told we couldn’t change the room because there were no available rooms. We had to stay in the roof-view room for one night until a proper ocean-view room became available the next day. No price difference was refunded, and we only received some snacks and a bottle of wine as compensation. 2. While we were sleeping in our room, a hotel staff member entered without our permission. This happened at 7 p.m., even though the room had already been cleaned in the morning and we did not hang a “cleaning required” sign on the door. We were extremely angry as this left us feeling shocked and unsafe. When we reported this to the front desk, they claimed that rooms are cleaned twice a day, which sounded strange since we’ve never encountered this policy at other hotels. We are unsure if this explanation was true. 3. The phone in our room was unable to connect to the front desk for three consecutive days. We reported the issue on the first day and were told it would be fixed, but it remained broken until we left. We never saw any maintenance staff come to repair it. Each time we needed to contact the front desk, we had to go downstairs.

Perfect stay for couples. My girlfriend and I have traveled to Cancun/playa Del Carmen in the past and like to split our time between 2 resorts. We did that again this time and live aqua was far and away better than the Riu that we stayed at during the first half of our trip. From the moment we were greeted and provided an overview of the resort, to the room, pools, beaches and amenities, it was all exactly what we were looking for in our romantic vacation. Brenda (who greeted us), Rebecca (who gave us a free welcome hand massage) , Marco (who was definitely the highlight of our trip and makes the smoothies in the buffet area), and Diesson (who we ran into multiple times in different areas) were just some of the staff we loved. We really enjoyed talking to each employee there, but don’t remember everyone’s name. The beach was super clean with little signs of sargassum. The beach area staff were also very attentive. They’ll dress a daybed for you and get you drinks in just minutes. Oh and Ramon was great too. He doesn’t work for the hotel, but he works for the jet skiing and parasailing spot on the beach in front of the resort. Oh and room service is extremely fast too. We’d call and they’d show up with drinks/food within 15-20 mins each time, even though it was a busy spring break week. Highly recommend this place over all of the other Cancun resorts I’ve stayed at previously.

alejandro, the host was great. He answered all of our questions and was very helpful in identifying where to eat and hear live music

One of my fav spots during my time in Cancun and I stayed at 5 different places. Super fun vibes highly recommended and the rooms were magical the view unreal and the restaurants and shows perfect atmosphere.

I love to stay in this hotel but if I have another chance to visit this place I might choose it 50This was my first time visiting Cancun, and I chose this hotel. I had a wonderful and fulfilling stay, but if I had another chance to come back to Cancun, I would say there’s only about a 50% chance that I would choose this hotel again. Let me share both the highlights and the inconveniences. What I liked: Because I booked the all-inclusive option, all food and drinks were free. The food and beverages at the deck restaurant and on the beach were more than perfect. The quality of the food was excellent, the menu was great, and the fruits and drinks were absolutely the best. The hotel room was very spacious. Although our balcony was quite small, I was still very satisfied. The hotel had a charming atmosphere that reminded me of Santorini, Greece. The room was very clean, cool, and always stocked with drinks in the fridge. The hotel also offered a variety of activities. I personally wanted to rest, so I didn’t participate, but it seemed like there were plenty of options. What I didn’t like: Even though it was all-inclusive, I heard that some of the more upscale restaurants were not included, and there was an extra charge to dine there. Since I only stayed for 2 nights and 3 days, I was happy with the deck restaurant, but if I had stayed longer, I probably would have wanted to try them. I also felt uncomfortable with the pushy sales tactics for massage services. At first, the hotel offered me a complimentary massage simply because I was from Canada. However, when they later found out that I was a student here, they canceled it immediately, saying it was only available for working professionals. I hadn’t wanted the massage in the first place, but I didn’t like that they offered it just to get my information and then withdrew it so abruptly. Another downside was the noise. At night, it was very loud, with karaoke-like singing from about 9:30 p.m. until almost 11 p.m. During the day, there was also the sound of drilling from construction that went on for hours. If you are looking for a quiet hotel, this is definitely not the right place. When I first booked through Trip.com, I had reserved a room with a king-size bed. But at check-in, the hotel told me there was no king room available and instead tried to sell me an upgrade to an ocean-view room with a larger balcony and king-size bed for USD $160. I declined, and in the end, I was given a room with two queen beds, a smaller balcony, and a half-ocean view. Honestly, I was still satisfied with that. The hotel is located roughly in the middle of the Hotel Zone—not too far north or south. I had booked a private van, and it took about 20–25 minutes from the airport. They said La Isla Mall was nearby, but when I passed by, I noticed many of the stores were closed. If you come expecting a vibrant shopping mall, you might be disappointed, so keep that in mind.

Great value all inclusive hotel! The hotel is connected to the Royal Solaris and you have access to amenities and restaurants at both hotels. However, the GR Caribe is the more modern and more exclusive hotel. The vibe is notably nicer for couples without kids as the Royal Solaris pools are usually full of families.

İnterkom Çok sayıda plaj yatağı ve şemsiyesi, son derece temiz, diğer mülklerden gelen kişiler gelip kullanıyor, garsonlar sürekli olarak yiyecek / içecek sunuyor, korona için 100 peso bedava değil, Kanada'da eve döndüğümüzden daha fazla yiyecek, kanatlar veya burger veya tavuk şeritleri için yaklaşık 300 peso . Taze pişmiş balık 750Peso/kg, 3 tacos-300peso. Küçük büfe, sıra sıra yemek yiyeceğinizi düşünüyorsanız tekrar düşünün,Belki 6 metre uzunluğunda büfe,10 gün boyunca TAMAMEN aynı yemek(acımasız).Bir kişi @ omlet istasyonunda çalışıyor ve en az 12 dakika bekliyor.Ön ödemeli kahvaltı olmasına rağmen yapıyorlar 1100Peso'luk bir makbuz imzalıyorsunuz, nedenini çözemediniz, bu yüzden 4. günden sonra SIFIR hizmet alıyorduk, evet bir fincan çay/kahve bile ikram etmiyorduk, sonunda anladınız, 1020Peso'dan %10 bahşiş bekliyorlar (kahvaltı ücreti 2 kişi) yani her yemek yediğinizde 100 peso (şaka değil), yani 20-50 peso bahşişimiz yeterli değildi! Cancun'da akşam yemekleri için HER ZAMAN tatil yerlerine gideriz çünkü çok fazla harika seçenek vardır, bu otel Harry's, Mono, Ilios gibi restoranlara yürüme mesafesinde değildir, ancak otobüs durağı hemen dışarıdadır (her yön 12 peso) Ana yol olan Lagoon'a bakan oda, HER arabayı duyabiliyor, insanlar konuşuyor, gece gündüz çok gürültülü, ayrıca odamız kapıcının odasının yanındaydı, bu yüzden içeri girip çıkıyor ve sabah 6'dan akşam 6'ya kadar radyoda konuşuyor (acımasız!) duş büyük, lavabo yüzüyor, şilteler çok sert ama çarşaflar süper beyaz, klima iyi çalışıyordu, 2 havuz, restoran ve havuz bar boş. Çok sayıda yatak mevcut, Giriş/çıkış süper hızlı ve ön büro personeli Son derece yardımsever! Sokağın karşısındaki benzin istasyonu var bira 25 peso, süpermarket var 7 dakikalık yürüme mesafesinde bira 15 peso ve taze meyveler, sıvılar, sürahi sular var Temel olarak, HERŞEY dahil Meksika deneyimi arıyorsanız, ucuz yiyecek / içecek bu DEĞİLDİR! Fiyatların yüksek olduğu sessiz bir kaçamak arıyorsanız ama yine de Meksika'daysanız burası tam size göre! Aynı kum ve her şey dahil arıyorsanız, tatilinizde market alışverişi yapmaktan çekinmediğiniz sürece kesinlikle başka bir yere bakmanız gerekir. Bu yere geri döner miydim - bundan şüpheliyim, Meksika deneyimi açısından bana mantıklı gelmiyor! Kesinlikle evde yaptığımdan daha fazla dolar harcamak istemiyorum

This resort is moderately good, since it is a Hilton brand. All inclusive hotel, but you really can’t expect too much.All inclusive hotel is not including everything you wish.You should be looking for essentials, for example, the steak house only offers subpar steaks,if you want to get some extra, you could asked to pay more. That said, the Italian restaurant is pretty good, we enjoyed it. If you want to get more good dishes, you should make reservations as soon as possible when you check in.Overall we enjoyed our stay very much

Bu oteli çok sevdik ve özellikle konaklamamızı son derece konforlu hale getirdikleri ve bizi çok sıcak karşıladıkları için personele ve Rocio Escovar'a teşekkür ediyoruz! Onun sayesinde başlangıçta planladığımızdan iki kat daha uzun kaldık ve daha sonra iki gece daha geri döndük. Okyanus muhteşem. Güvenlik iyi, Arjantin restoranının yemekleri ve servisi süper. Beğenmediğimiz küçük şeyler arasında havuzun sadece 22:00'ye kadar açık olması (bizim için çok kısa çünkü uyumadan önce yüzmeyi seviyoruz) ve yetişkinler havuzunun sadece 12:00'ye kadar açık olması vardı. Mükemmel olurdu. Ayrıca sadece yetişkinler için olan bir havuzda çocuklar da var - daha sıkı kurallar uygulanmalı. Bunun dışında her şey iyiydi.

The resort itself is amazing. Very big and spacious, great amenities and SPECTACULAR views. Even more amazing were the staff and concierge Janer who made the stay very relaxing and memorable.