Park Yeri İçeren West Midlands, Birleşik Krallık Otelleri

"After a brutal time in hospital I was discharged. I wanted a night to rest recover and relax. Upon arrival I was told that work was being carried out and i can expect to hear noise from 9am. This was very disappointing to be told when checking in. It would have been preferred to been informed before I had parted with any money. I wasn’t given an option to cancel my booking without paying the charge of the full room . The room was not fully cleaned and there was some orangey oil looking spills left from the previous is booking. The housekeeping had not cleaned it up and placed towels in front of the spill in the wardrobe. This was disgusting. The towels were not fresh and had hair and bits of debris over it. I had gone to the shop and upon arrival the night reception wouldn’t let me in without declaring my name and room number due to security (understandable). But this infringed on my safety as other people were loitering outside the hotel and Could hear everything. A couple walked in following behind me into the hotel and I declared to the reception I didn’t know them. This made me feel very uncomfortable, as human trafficking is on the rise, I think better methods of verification can be found that is safe for the hotel and guests. After being woken up at 9am from the workers, I tried to get some more sleep. The housekeeping lady charged into the room without knocking at 11:30am when I had not checked out and i was due to check out at 12pm. This was a massive shock and sent me into a panic attack. She left and then I could hear her laughing and joking with the other housekeeping outside of the room. My stress and distress was exacerbated as I am unable to lock my room door from inside which means people can still enter if the pin is known or if they have a keycard. I have stayed here once before and it was nice but this time was awful. The reception were lovely though. My right to privacy and safety was completely disregarded through negligence, improper training and inappropriate conduct. I am absolutely outraged to say the least. I paid to arrive for a relaxing time…. Only to leave more stressed than I arrived."

"Stayed for 1 night prior to early flight. It was further from the airport than I thought it was. The bed was comfortable and bedding spotless The hubby liked the fact he could see the aircraft take off and land from the room so wasn’t disappointed that it was further than anticipated. The bathroom was adequate but I’m not sure about having a shower curtain instead of a screen but it did look clean. The meals we had were nice and a couple of drinks in bar. Hospitally tray was adequate too. You need to ask reception for hairdryers but not an issue. Overall it’s great value for money and we would stay again. All the staff we came into contact were friendly and professional at all times"

"A very classy room I actually turned up slightly earlier than expected as my train was early to Birmingham. So I press to tell if I could check in early at around midday and they were more than happy to check me in however I decided to drop off my luggage and attend a meeting. The staff are very helpful and pleasant, and I had my usual additional request of having a room facing the canal. Unfortunately I was given a room on the opposite side to what I requested however went back down to the reception and the staff was so helpful in getting that sorted are they actually gave me the right room?"

"I had a really lovely stay at this hotel and would happily go back. The room was spotless, comfortable, and surprisingly quiet, which made it easy to actually relax. Staff were genuinely friendly and helpful without being overbearing, and check-in/check-out was quick and smooth. The location was super convenient, close to everything I needed but still felt calm. Overall, great value for money and a very easy, pleasant stay."

"Reception staff very friendly and helpful. Good breakfast - bacon beautifully cooked. Hotel bathroom needs renovation - washbasin crazed. One of the reading lights over the bed was broken off."

"Efficient for the check-in , £5 was paid for the parking. It was easy for the drivers to find the actual location on the map, therefore I would say it is convenient to reach. What I like about the room is that the design of the room is reasonable and fully functional. The mattress was a bit hard but it is fine for me. Besides, it is seldom to see that the stool is separated from the shower, which is quite considerable. We enjoyed the stay."

"The aircon system was totally sucks, it happened to numbers of rooms, even we changed the room it wasn’t help. The staff told me that the maintenance can only be conducted on weekdays (our stays in during weekends) !!!! We can’t breath while we were sleeping, no choice but to open the windows. Our room is facing to the Main Street with heavy traffic even siren sounds from police car. Luckily we just stay for 1 night. Once is enough ！"

"Overall good, the room looks a bit dated and the AC was not working so had a warm evening. The shower took about 5 mins to work but overall good for the money."

"The Ramada Hotel exceeded our expectations. The room was beautiful and clean, the view was incredible, and the breakfast buffet was a highlight. We highly recommend it."