Spa İçeren Hokkaido, Japonya Otelleri

"Hotel room is very spacious and clean. Recommended for travellers who likes to have enough space~ toilet is big and the room is clean. Only down side would be that during winter, there is only room heater available (no airconditioner), so to cool the room, just have to open the window (not a big issue anyways). Direct airport shuttle bus service to and from hotel (note that it is not a free service, but very convenient)."

"We booked two rooms and found insects in ours on arrival. The staff was very apologetic and proactively upgraded us to a fantastic room with a private onsen and a stunning view of Mt. Yotei. The new room was flawless: incredibly clean, with top-notch amenities and free parking. I particular like the mirrors in the room, very friendly to lady that needs to use for make-up purposes and the full body length mirror. It shows the thoughtfulness of the hotel for lady guests! The hotel's handling of the situation was impeccable. They turned a negative into a overwhelmingly positive experience. Highly recommended!"

"Everything about this hotel is up to my expectations except the male receptionist in the front desk during my check in really make my mood foul, that male receptionist is quite arrogant and unfriendly, it really tarnish the image of this hotel, since almost everything about this hotel is perfect but end up tarnish by an arrogant male receptionist in the frontdesk."

"So far so good, it has an independent washing machine with dryer function in the room and air conditioning that is able to be controlled by temperature and mode."

"The room is spacious and the location is super convenient as the bus stop just in front of the hotel, but the meal is just so so but not impressed. However the lounge is impressive with free drinks and dessert which also with massage chair, that is really the best part of the hotel."

"Amazing hotel. Close to the TV tower and the park. The train station is also not far away. It's convenient for when you have to walk with your luggage in the snow. Relaxing hot bath. Lavish breakfast with a lot of options. Outstanding service. The only complaint is that the laundry service was closed for the holidays and there is no self service laundry in the hotel. The closest one was 20 minutes away."

"We stayed at Hotel Mystays Sapporo as a family traveling with a baby. The location of the hotel is excellent, very convenient for getting around Sapporo, with many attractions, shops, and restaurants nearby. This made our stay much easier and more enjoyable, especially when traveling with a baby. When we first entered our room, we unfortunately faced a few issues. The phone was not working, and part of a wall fixture was coming off, which raised safety concerns for us as parents. It was disappointing to receive a room in this condition, especially when traveling with a baby where safety is a priority. However, we would like to highlight the very professional reaction of the hotel staff. Once we reported the problem, they responded quickly and seriously. They upgraded us to their biggest room and fixed the issue, making sure we felt comfortable and reassured. Their attitude and willingness to solve the problem made a big difference and turned a negative first impression into a positive experience. Another strong point of the hotel is the restaurant inside the hotel, which was excellent. The food quality was very good, and the convenience of having such a good restaurant on-site was invaluable for us as a family. We ended up eating there almost every night. Overall, while we were initially disappointed with the condition of the first room, we were very satisfied with how the staff handled the situation, the great location, and the quality of the restaurant. Thanks to their responsiveness and professionalism, we still had a pleasant stay and would consider returning in the future."

"We booked two rooms for a family of four. First, the location is strategic, they have a back door leading straight to Tanukikoji shopping street. Second, the service is attentive. They offer heating pads upon arrival to the hotel during the midnight 1am. Third, the rooms are clean and well organised, the layout makes sense and the toilets are the best. Will return! 5/5."