Lüks Batam Otelleri

"Good points. All of the staff are extremely helpful. The cleaners are excellent. The pool view is lovely. The room is good, the bed is big and very comfortable. The hairdresser is absolutely amazing. Gym is very good - lots of variety of exercises. Bad points Food is not good: ordered vegetarian stir fry and specifically stated no chicken as allergic; it arrived with chicken underneath the vegetables! Husband ordered battered prawns which came unpeeled, then battered, so totally inedible. Wouldn’t let me put the drinks on the room (even though they did it a few days earlier), then refused to let me leave until the bill was paid. I had no money with me. So had to wait until they managed to contact my husband to come and pay. Spa - the facial was the most painful experience I’ve had in a spa. My face was literally pulled and scrubbed within an inch of its life. The actual face mask was scrubbed off. My face looked 10 years older rather than younger. Depends where your room is, depends if you hear the 5 o’clock Mosque calling. The gym was like a sauna - too hot to do any real cardio work - but that’s my personal preference."