Park Yeri Olan Kutchan Otelleri

"We booked two rooms and found insects in ours on arrival. The staff was very apologetic and proactively upgraded us to a fantastic room with a private onsen and a stunning view of Mt. Yotei. The new room was flawless: incredibly clean, with top-notch amenities and free parking. I particular like the mirrors in the room, very friendly to lady that needs to use for make-up purposes and the full body length mirror. It shows the thoughtfulness of the hotel for lady guests! The hotel's handling of the situation was impeccable. They turned a negative into a overwhelmingly positive experience. Highly recommended!"

"I chose Muwa through Trip.com to make sure my girlfriend would be as comfortable as possible for her very first ski experience—especially since it was her birthday. Neither of us had been to Niseko before, so we had quite a few questions beforehand. Liz was incredibly responsive and helpful over email, which made the planning process smooth and stress-free. From the moment we arrived, the experience exceeded our expectations. The concierge team, led by Andreas, welcomed us warmly at check-in, setting the tone for a truly memorable stay. Their professionalism and genuine hospitality immediately made us feel at home. The room itself was modern, spacious, and thoughtfully designed—providing the perfect place to relax and unwind after a day on the slopes. We also utilized the in-house ski instructors from True Niseko, which made a huge difference for beginners like us. Arthur and Andrea were patient, knowledgeable, and made the entire experience fun and much less intimidating. We will definitely come back :)"

"This is a really good capsule hotel! the facilities is excellent with indoor onsen and place to hang out. The breakfast is super good (5star). They also have bus that pick you up from the welcome center and bus to sent you to ski. (Check the bus table in photo). All in all I really enjoy this place and would recommend for group of friends or solo! awesome place!!"

"Location: remote (literally nothing around that you can walk to); recommend rental car Parking: limited covered parking, cannot reserve in advance Service: enthusiastic staff, some are too new Rooms: spacious, modern and well-designed Food: excellent"

"Room is cleaned, all amenities are well provided, ski valet is very friendly & thoughtful, good location for ski in & out!"

"It’s a destination resort you should really plan for it however from the moment you have met the driver from Setsu at the Kutchan station and everything is beyond your expectations and impeccable service. Love the private Onsen experience yet the public Onsen is also not so busy at this time.  However I will definitely go visit and stay again during the winter time.  Two three four or more thumbs up 👍"

"The hotel is quite new with comfortable bed and beddings. Reception staff are expats with fluent English and very friendly and helpful. Breakfast was ok as it was cold and a bit salty so need improvement. Given we came in low season we were the only guest here and we have a good stay with a very reasonable price and good service."

"無人チェックインに最初戸惑いましたが、何とか済ますことができました。 施設はキレイで、エアコンも付いており、今回、じゃが祭りに行くのが目的だったのでアクセスがよく非常に良かったです。 またの機会に利用したいです。"

"I would like to share a few words with you about our feeling of coming back to your Park Hyatt Hanazono hotel from 29/3/2024 to 3/4/2024. We are beginners of skiing, therefore, our first choice is a ski-in and ski-out hotel. Therefore, last year we came to your hotel and we came back again for further improvement of our skiing. We travelled a long way from the airport to your hotel for almost over 3 hours. However, we didn't receive a warm welcome from your hotel by the time we got out of our car. By the time we checked-in, the handling time took much longer than I expected, maybe we all felt tired after long travelling and wanted to go up to our room. Another guest who was sitting next to me seemed to complain about your service to another staff.. When we arrived at our room, only 3 mandarins were put on the table to welcome us but they did not look very attractive. Next morning, the breakfast was as good as last year, because nothing more had changed. But again, not very welcoming. Our dishes were piling up on the table long before they were taken away. That was not the case last year. We asked guest service to fold up the sofa bed as we wanted it to be more spacious. However, I called several to get it done when we came back from skiing in the evening. But we clearly said we could do it when we were out in the daytime. We booked 2 adults and 1 child, however, we could only find 3 adult clothes for onsen. We called guest service to provide us with child cloth for onsen. However, after tidying up, they provided us with another 3 sets of clothes for onsen again. So, my daughter wore oversized clothes to the onsen. It was not like this when we first came here last year. Luckily, on the third day, we met a new and young manager during breakfast, we received a warm welcoming smile for the first time. We chatted for a while and my daughter felt happy with him. Last year, my daughter made some friends here with your staff and learnt some Japanese from your staff. That made her like the Japanese culture and language. Ironically, after folding up the sofa bed, they mistakenly mixed up my daughter white colored soft toy - cinnamoroll - with the bed sheets for the laundry. Luckily, maybe with the help of the young guy, we found it back. My daughter was so delighted, thanks for all your efforts, but however, the soft toy had been shrunk by the laundry machine. The inner tubing was one of our favors in Park Hyatt Hotel, however, it looked obscenity and did not match with the natural scenery and the well-designed architecture surroundings at all. It looked like a facility in a developing country. Next Easter holiday was a late holiday, maybe no more snow for skiing. Originally we had planned to come again with whole families of six for skiing. Maybe it is high time for us to look for another ski-in ski-out hotel, though I have promised the young guy to meet him next year."

"Trip.com has always been my go to for travel bookings. Similarly this time to Niseko, decided to extend for an additional week and MyEcolodge came up in the search. I have to mention the checkin was seamless, but what I thought i booked, vastly differ from what was allocated for me. I thought what i booked was a room to myself however it turns out as a shared room. Its not a big deal but the feeling of misinterpretation leaves an awful taste. (Trip.com CS stepped in and helped to clarify things but theres nothing that could be done. peak season, and everywhere else is fully booked or without paying a premium) That said, the stay was good. MyEcolodge sits in a very convenient location just couple stops from Hirafu. Theres various buses including free shutters so thats really an ease off the mind) 7eleven, a small cafe, hotpot/shabushabu restaurant just sits across from you. The hostel also has their own cafeteria though ive never eaten there (food looks good though). They have a huge storage room for your gears, pretty safe so no worries. pantry, laundry room, washroom are pretty spacious and kept tidy. The room itself is fine, nothing to wow about. nothing to complain either. Towels are free and clean. Everything else you need to pay. Overall good stay. Pray hard you get nice room mates if youre sharing!"