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超級棒的酒店，設施各方面都一應俱全，而且還有管家會提前聯繫，我們管家小曾真的很nice，並且在各方面都考慮非常周到，有任何問題都能聯繫她！就是温泉的更衣室略顯簡陋，並且有點氣味，其他都很好！小朋友玩的非常開心！偶對了，管家知道我們有小朋友還特地升級了房型，真的是很棒！

Our recent stay was truly exceptional, and a large part of that was due to the outstanding service provided by Song Likun, our host. From the moment we arrived, Song went above and beyond to ensure that every detail of our stay was perfect. Their warm and professional demeanor made us feel welcome and valued throughout our visit. Song's attention to detail was remarkable, as they anticipated our needs before we even had to ask. Whether it was arranging special requests or providing insightful recommendations, Song's dedication to guest satisfaction was unparalleled. What stood out the most was their genuine hospitality and the personal touches they added to our experience. It’s rare to encounter someone who takes such pride in their role, and Song is truly a credit to their team. We wholeheartedly recommend staying here and will certainly return, thanks in large part to the exceptional service from Song Likun.

The hotel is very nice and it's like a unique experience. We stayed in the family themed room. My booking had the hotspring and welcoming fruit included. The place is huge as a resort with different restaurants, hot spring, and many activities. There are other hotels but I believe this one is the best among them. Coco from the reception speaks perfect English and guided us to the room. Kevin is also very helpful he took me to the Japanese restaurant to check the menu, and made sure I had a comfortable stay. Honestly great service.

小團體入住的豪華五居室私湯別墅，整體體驗不錯 亮點好評 管家【小曾】響應快、處理及時，有需求基本隨叫隨到，服務很到位。 五居室每間都帶獨立衞浴，多人入住互不打擾，客廳有公共衞生間。 別墅私湯恆温、每日清潔，水質穩定。 房間內視野好，別墅園區安靜雅緻，度假感很強。 別墅餐廳零食、飲品、水果充足且新鮮。 待改進點 私湯外圍僅有一層樹籬與主幹道分隔且空隙較大，下午晚上之前泡湯私密感差，建議做成矮圍板。 客房整體乾淨但清潔力度不足，餐桌有明顯污垢。 多數房間電視機位置偏置，觀看角度不友好，觀感一般。 餐廳配咖啡機與新鮮咖啡豆，但機器夠不到插座，需額外找管家要拖線板。 總結 硬件與核心體驗（私湯、管家、空間、環境）較好，適合多人出行；清潔細節和設施佈局仍有優化空間。

The service at the hotel was excellent, they were polite and very helpful. Any questions that you asked, they answered without hesitation. Overall the staff, were the best if I have to compare with other big and small hotels that I have been to. My friend and I booked the hotel together. The rooms were very very nice. We loved them. It was easy to travel around the resort, they have golf carts that can take you around the resort. So many activities to do there. You need to speak a little bit of Chinese though. But in case you don’t they will find someone to help you there. The hotel package we took included the hot springs, spar and breakfast. It was worth it. The springs are the best. There is also an infinity pool. The people there are very helpful, great service. It was easy to spot two foreigners but they treated us with so much kindness, especially the man and woman at the fish spring and the little cafe there names: 张浩川, 张刘纪 and 彭玉琴. So Hentique hotels and resort is huge. The area and the activities you can do there are plenty. You can get on a helicopter(480rmb), boat(272rmb) it includes going to the islands and mountain hiking, horse riding and many more. You just have to come with a good budget. Breakfast is at the big hotel that has a great view of the lake. Hentique pinecone has different restaurants around, the food is between 100 -300 per person. I suggest you bring snacks because there aren’t any shops close by. The big hotel has a shop where you can buy snacks for a price, and an all day restaurant. We ended up moving from hentique pinecone hotel to the big hotel but paid a little bit more and was worth every penny. The hotel really good, with a nice view, the manager on duty that day August 16th 2023 was the best manager, I forgot his name. His English was very very good. He answered all questions and helped us transfer from 松果 to the big hotel. Having being in China for a long time, this was the best trip ever, with the best service. We will surely go back to this place. Best service ever. Keep up the good work!!!

Nobody spoke English. Checkin with passport was kind of long and resulted in many unnecessary questions. I asked for non-smoking room but clearly I could smell it in the room and there was ashtray on the table. I was afraid to use the AC because it looked dirty. On the second day the reception girl was very very nice also the ones in the SPA.

A very comfortable bed and pillows, nice shower, good wifi, ideal location, and customer service of a high standard. Location - 10 minutes by taxi from Liyang railway station 15rmb, bus 1 goes to the coach station, and many restaurants within walking distance. Customer service - from the moment I checked in, I received friendly, helpful, and sincere customer service. I was given help when I asked about buses to Yushui hot spring. The breakfast was very delicious (eggs, salad, noodles, bacon, yoghurt, cakes, baozi, corn, sweet potato, rice, soup, and more).

Our stay at Quchan Inner hotel was a wonderful experience, everything was top notch, staff were very friendly and helpful, room was amazing, hot springs super relaxing. The environment was beautiful, we enjoyed our stay so much, and would definitely recommend it! Special thanks to general manager Michael, he always made sure we have everything we need, and recommended visiting the gorgeous Fo Guang Shan Great Enlightenment Temple! We'd definitely come back here!

26年新開的酒店：酒店的配套設施齊全有健身房洗衣房，另外房間乾淨整潔床墊很舒服，枕頭有記憶枕還有軟枕，空調是中央空調，房間還配備了小度智能比較方便。周邊吃飯也很方便，離各大商場也都不遠，最主要性價比高，以後出差就選這家酒店了！

Wonderful resort. The swimming pool is excellent because it has a section for children and for adults and it is connected. The rooms are very clean and beautiful. Within the resort there is also a lake with a children's playground and a small zoo. The staff is very friendly and always smiling. we will definitely come back here. 😁😁😁