Hakone Kaplıcalı Otelleri

"This hotel is conveniently located. It is a traditional Japanese hotel with a lot of facilities. It is very beautiful, particularly the garden which is big and serene. The hot spring having both indoor and outdoor pools is impressive. The dining experience is fantastic because the setting is cosy and the food is extremely delicious. The mattresses, neither too soft, nor too hard, are very comfortable."

"Hotel located on top of the hillside which offer fantastic view of lake Ashinoko with the Mount Fuji as backdrop . Travelers can either require hotel pick up when reached at Togenda station (ropeway)from Hakone-Yumoto station train by bus. I chosen the room with lake & Mount Fuji view for 3nights . Unfortunately, due the gloomy & cloudy sky and snowing day , view from my room wasn’t great ! Travels need to make reservation in advance & pay 2000yen for 1/2hour used of hotspring . I would like to thanks the front desk whom was really very helpful and always offered drop off & pickup services during my stayed . Bear in mind that , this hotel doesn’t has in house restaurant or cafe . Travelers can place your meals in advance with front desk OR ask to drop off to the nearest restaurant around there or take a walk about 20mins to the restaurants place."

"Hakone Hotel is a historic piece of Hakone and has maintained its elegance over the decades. It has spacious rooms with comfortable beds and if lucky, great views of the lake and Mt. Fuji. The onsen are a nice touch, and included for guests with minimal charge, 150 yen per da, and seems to be compulsory. The breakfast is simple, with an order main dish, and buffet for the additional options. The French toast is amazing. The staff is extremely helpful and speaks English relatively well. The hotel offers free welcome drinks and free soft drinks, coffee, milk tea, cocoa, and more throughout the day. The location is perfect for getting on the lake cruise, which takes you to the shrine in 5 minutes, the cable car in 25 minutes, which goes onward to the steam vents. There are limited restaurants nearby the hotel, but there's an excellent Indian place right next door, a Japanese food truck that makes great grilled chicken yakotori, wagyu beef, and a Mediterranean that i didn't have an opportunity to try. This is an excellent hotel and somewhere I'd stay again. It does take about 40 minutes by bus from the train station, but worth the effort."

"**Positives:** ✅ **Modern & Clean:** Well-maintained, spacious rooms with comfortable onsen. ✅ **Good Location:** Convenient access to surrounding areas. **Areas for Improvement:** ⚠️ **Room Location:** - Room extremely far from dining/foot bath – exhausting daily walks (especially with foot concerns). - *Suggestion:* Offer closer room options or service for guests with mobility needs. ⚠️ **Dining Experience (Dinner & Breakfast):** - **Food Quality:** Lamb not fresh; overall quality below ”1 stay 2 meals” onsen standard. No beef , only lamb meat is not fresh. Not satisfied with the food quality. We wanna have cup noodles after meal. Breakfast is slight better. - **Variety:** Insufficient choices (both Western & Japanese); lacked local/seasonal specialties expected at onsen hotels. Pretty disappointed. We been to many onsen hotel in Japan. Never encountered this. - **Service/Clarity:** Buffet poorly organized; unclear signage led to confusion over food availability. - **Expectations:** Meals didn’t showcase regional ingredients or highlight local cuisine like other onsen resorts. Hakone is famous onsen should showcase their seasonal ingredients in this region. **Summary:** Strong potential with modern facilities, but **critical improvements needed in dining quality** and **room accessibility** to meet onsen hotel standards."

"Excellent service with professional staff, provide care to guest in each touch point. Beautiful scenery in public and private onsen. Restaurants provide quality food in japanese and western style. Highly recommend."

"Location is super near the hakone-yumoto station, room is slightly small but comfortable. The hotel also has hot spring for guest for free"

"A must stay if you are visiting Hakone! It's a 15 minute walk away from Hakone Yumoto station, or you can pay 200 yen to take the shuttle bus there. You can deliver your luggages there using the baggage service at the train station (for a fee). Place is clean and best of all, there's so many perks staying here. Firstly, there's free private onsen (subject to first come first serve). Secondly, dinner and breakfast are provided. Just need to select your preferred timeslot and head to the restaurant then. Food was delicious, and serving was generous as well. They also serve free ramen at 10.30pm, although it was just a simple bowl of noodles. There's also free drinks provided at L1 and L3, and some free snacks as well at the hotel lobby."

"The rooms matched the description. Yukatas were available on every floor. The reception staff were helpful. The onsens met our expectations. However, I had significant difficulties with communication – the staff did not speak English and had very limited understanding of it. I had to rely mostly on a translator app, but even then there were some misunderstandings. The food was nothing special – just typical hotel fare. Unfortunately, during dinner, my wife ate sushi and suffered from severe food poisoning. I also ate the sushi but had no issues."

"Расположен в 12-15 минутах ходьбы от ж.д. станции Хаконе Юмото. Отель старенький. Заселяли полдня, не могли найти наше бронирование через trip.com, пришлось обратиться в службу поддержки. Выдают юкаты (одинаковые для мужчин и женщин). Брали тематический ужин и завтрак, очень понравилась тонко нарезанная говядина кобе, которая готовиться на горелке на столе. Остальные закуски не понравились. Обслуживание очень медленное, заказанное пиво ждали двадцать минут и принесли только после напоминания. Просили в качестве гарнира рис, но его так и не принесли. Онсен раздельный, крытый бассейнчик и два чана одноместных на балконе. В понедельник людей было мало. Как опыт пойдет, но больше сюда не вернёмся, поищем что то посовременнее."

"Personel çok nazikti ve her gün konforlu bir konaklama geçirdim. Teşekkürler. Temiz, klasik bir otel ve konukların çoğu rahattı, bu yüzden kendimi çok rahat hissettim. Gün içinde gezdim, ancak bir dahaki sefere salonun verandasında dinlenmenin güzel olacağını düşünüyorum. Kahvaltı büfesi de lezzetliydi. Köri ve güveci çok beğendim. Hakone'ye toplu taşıma ile geldiğim için otelin ücretsiz servisinin Togendai'den akşama kadar devam etmesi çok kullanışlıydı. Çıkış yaptıktan sonra Togendai'ye servis hizmeti de çok kullanışlıydı. Otelin yakınında bir otobüs durağı gibi bir şey vardı, bu yüzden bir dahaki sefere daha esnek bir şekilde gezebilmek için otobüs saatlerini kontrol etmek istiyorum. Yakınlarda restoran yok gibiydi, bu yüzden bir dahaki sefere biraz araştırma yapacağım."