Hakone Kaplıcalı Otelleri

"Расположен в 12-15 минутах ходьбы от ж.д. станции Хаконе Юмото. Отель старенький. Заселяли полдня, не могли найти наше бронирование через trip.com, пришлось обратиться в службу поддержки. Выдают юкаты (одинаковые для мужчин и женщин). Брали тематический ужин и завтрак, очень понравилась тонко нарезанная говядина кобе, которая готовиться на горелке на столе. Остальные закуски не понравились. Обслуживание очень медленное, заказанное пиво ждали двадцать минут и принесли только после напоминания. Просили в качестве гарнира рис, но его так и не принесли. Онсен раздельный, крытый бассейнчик и два чана одноместных на балконе. В понедельник людей было мало. Как опыт пойдет, но больше сюда не вернёмся, поищем что то посовременнее."

"A must stay if you are visiting Hakone! It's a 15 minute walk away from Hakone Yumoto station, or you can pay 200 yen to take the shuttle bus there. You can deliver your luggages there using the baggage service at the train station (for a fee). Place is clean and best of all, there's so many perks staying here. Firstly, there's free private onsen (subject to first come first serve). Secondly, dinner and breakfast are provided. Just need to select your preferred timeslot and head to the restaurant then. Food was delicious, and serving was generous as well. They also serve free ramen at 10.30pm, although it was just a simple bowl of noodles. There's also free drinks provided at L1 and L3, and some free snacks as well at the hotel lobby."

"**Positives:** ✅ **Modern & Clean:** Well-maintained, spacious rooms with comfortable onsen. ✅ **Good Location:** Convenient access to surrounding areas. **Areas for Improvement:** ⚠️ **Room Location:** - Room extremely far from dining/foot bath – exhausting daily walks (especially with foot concerns). - *Suggestion:* Offer closer room options or service for guests with mobility needs. ⚠️ **Dining Experience (Dinner & Breakfast):** - **Food Quality:** Lamb not fresh; overall quality below ”1 stay 2 meals” onsen standard. No beef , only lamb meat is not fresh. Not satisfied with the food quality. We wanna have cup noodles after meal. Breakfast is slight better. - **Variety:** Insufficient choices (both Western & Japanese); lacked local/seasonal specialties expected at onsen hotels. Pretty disappointed. We been to many onsen hotel in Japan. Never encountered this. - **Service/Clarity:** Buffet poorly organized; unclear signage led to confusion over food availability. - **Expectations:** Meals didn’t showcase regional ingredients or highlight local cuisine like other onsen resorts. Hakone is famous onsen should showcase their seasonal ingredients in this region. **Summary:** Strong potential with modern facilities, but **critical improvements needed in dining quality** and **room accessibility** to meet onsen hotel standards."

"Приехали в этот отель после посещения аутлета и перед дальнейшим повторным походом в аутлет. Расположение хорошее до отеля ходит бесплатный автобус от аутлета. Вода из крана из горячих источников, это тоже очень понравилось"

"The rooms matched the description. Yukatas were available on every floor. The reception staff were helpful. The onsens met our expectations. However, I had significant difficulties with communication – the staff did not speak English and had very limited understanding of it. I had to rely mostly on a translator app, but even then there were some misunderstandings. The food was nothing special – just typical hotel fare. Unfortunately, during dinner, my wife ate sushi and suffered from severe food poisoning. I also ate the sushi but had no issues."

"The dinner was really bad: -beef is fully cooked and texture is tough - cooked crab is smelly - grilled fish is hard and does not have taste Also, my room has 3 huge problems -the water in the shower area cause flood - there is a big spider found in the room. - air condition in living room is noisy The worst part is I sent my complaint to the hotel for 2 weeks, there are no respond."

"Hotel located on top of the hillside which offer fantastic view of lake Ashinoko with the Mount Fuji as backdrop . Travelers can either require hotel pick up when reached at Togenda station (ropeway)from Hakone-Yumoto station train by bus. I chosen the room with lake & Mount Fuji view for 3nights . Unfortunately, due the gloomy & cloudy sky and snowing day , view from my room wasn’t great ! Travels need to make reservation in advance & pay 2000yen for 1/2hour used of hotspring . I would like to thanks the front desk whom was really very helpful and always offered drop off & pickup services during my stayed . Bear in mind that , this hotel doesn’t has in house restaurant or cafe . Travelers can place your meals in advance with front desk OR ask to drop off to the nearest restaurant around there or take a walk about 20mins to the restaurants place."

"Hotel CLAD offers an amazing stay with stunning views of Mount Fuji, especially from the rooms and onsen areas. Waking up to such a clear, unobstructed view was truly the highlight of the trip. The hotel is very reasonably priced for the view, quality, space, and experience you get, making it excellent value for money. The rooms are modern, clean, and comfortable, with large windows that really let you enjoy the scenery. The view from lobby is crazy beautiful. It’s also just next to Gotemba premium outlets! The private onsen is a big plus—perfect for relaxing in privacy while enjoying the peaceful surroundings. Overall, Hotel CLAD combines great views, comfort, and affordability, and is an excellent choice for a relaxing stay in Gotemba. Highly recommended. I would like to commend Rai for her help with my last minute bus booking to Shinjuku. She was super helpful and patient. Expect great customer service from their staff."

"We stayed in Hakone for one night for the onsen and Ryokan experience. While this hotel is certainly more budget than all of the nearby fancy hotels, it is a great option in an otherwise very expensive area. We had the traditional Japanese room and slept on relatively comfortable futons on the tatami mat. Dinner was included in the rate and consisted of a very large and tasty hotpot which we heated up on our Japanese low table. As others have said the hotel is located up a HUGE hill, however it wasn’t a problem for us as we used the luggage service at Hakone station to send our bags to and from the hotel so we could focus on sightseeing. Buy some drinks and snacks at the mini market before you walk (or tram) up, because trust me you won’t want to go back down again ;-)"