Hakone Dağ Manzaralı Otelleri

"Rooms are tidy and clean.  The staffs at restaurants are very good especially the grill serving our table.  She is from Taiwan and her name pronounce  “Q”? She is very detail and caring, very nice and pleasant. We stayed 2 nights, the dinner and breakfast menu are different and both are delicious!"

"This hotel is conveniently located. It is a traditional Japanese hotel with a lot of facilities. It is very beautiful, particularly the garden which is big and serene. The hot spring having both indoor and outdoor pools is impressive. The dining experience is fantastic because the setting is cosy and the food is extremely delicious. The mattresses, neither too soft, nor too hard, are very comfortable."

"I choose room with mountain view and its worth the money! Im so lucky that my room is on 7th floor (the highest is 8th) and the window is like at the centre of mount fuji. Comfortable bed and spacious room! Hotel connected to the Gotemba Premium Outlet"

"The hotel is a short 1km walk from the local train station. The onsen uses natural volcanic spring water and is of very high quality. There is a private onsen available if you ask for the key, however the public bath was empty every time I visted. The room was large, clean, and very relaxing. The dinner was fancy, but had mild flavours. It was not our favourite meal. I was still hungry afterwards, but there was no more food available. There was free alcohol from 9pm to 10pm, but it was of poor quality. The staff were always very kind and helpful."

"Необыкновенный опыт пребывания в традиционном японском отеле. Комната была чистая и уютная, постель свежая и удобная, в комнате был чайник и все принадлежности для умывания. Ужин сытный (рыбные закуски, суп со свининой, салат с лососем и тунцом и ещё много чего непонятного, но интересного). Завтрак нам не понравился, так как просто не привыкли есть супы и рыбу утром. Взяли приватный онсен на 45 минут за 1650 иен + 300 иен налог, понравилось, но учтите, что вода в нем очень горячая. В лобби бесплатная вода, кофе, саке, на втором этаже бесплатные массажные кресла."

"Dear Hotel Team, I did not want to make these points of criticism public and therefore sent you an email on September 16, 2025. Since I have not received any response by October 1, 2025, I am now publishing my points of criticism. Thank you very much for hosting us from September 14 to 16 2025. Your service is so attentive and friendly - it was consistently perfect. Unfortunately, we experienced many shortcomings that I would like to point out to you. The room, unfortunately, was not clean. The sink siphon is yellow, and the bathtub on the balcony is full of residue from the thermal water. We found hair everywhere: on the floor, the bed, and the couch. I would expect a different hygiene standard in a 5-star hotel. The bed linen seemed old and had frayed edges and loose threads sticking out. It did not feel inviting to sleep in. On the terrace, the hanging chair had a hole that looked like it was caused by a cigarette. The wooden surfaces in the room showed a lot of wear and damage in many areas. Simply touching them up with a suitable marker or paint would already make them look newer and more high-quality. At the buffet, the water glasses were unfortunately very small. In the summer heat, I had to fetch four rounds of two glasses each at dinner to stay sufficiently hydrated. At the first breakfast, I got a cappuccino from the coffee machine. No milk came out, even though a staff member had just refilled it, and the remaining coffee tasted strongly of cleaning agent. The taste lingered in my mouth until the evening. I only took one sip and didn’t want to drink any more. On the first night, I was woken up by irregular beeping in the room. After a long search, I identified the safe as the source. The safe was irregularly entering codes on its own without any input. I tried to open it with my PIN - since our laptops were locked inside - but I couldn’t open it anymore. The error HOLD03 appeared, so I wanted to wait the three minutes for a new PIN entry. In the meantime, the safe entered codes again by itself and reactivated the HOLD03 timer. Luckily, I found a three-minute phase when the safe didn’t make an input on its own, and I was able to open it with my PIN. Out of lack of trust, I didn’t lock the laptops in the safe again. I kindly ask you to have the safe serviced and the defect repaired. Because of this, I unfortunately slept poorly and with the hygiene issues and the problems at the buffet, the overall stay was not enjoyable. A single problem would not make the stay worse, but the accumulation of issues put us off and does not correspond to a 5-star hotel charging ¥80,000 per night for a simple double room. I hope my feedback helps you and wish that you can resolve the problems easily and cost-effectively. Your service is on such a high level, and we truly appreciate that. Best regards"

"Excellent location in Hakone - just opposite the train station and in the middle of Hakone town Rooms have been renovated and modernized Breakfast is fine but the food spread is average. Highly recommended"

"The hotel overall is good, will recommend to my friends. Guestrooms: A bit old style, no USB port, had to bring travel adaptor (I am not sure that whether can borrow from hotel because I have brought the adapter) Public bath: It has indoor and open air pool, amenities are completely Breakfast : The breakfast at French restaurant ”Vert Bois” is delicious, it serves individually, not buffet style. Location : The walkway to attraction is uneven and doesn't have street light along the way, so it will be dangerous if you walk in rainy days or night, especially if you have kids. Services : The plus point is the shuttle bus, it can pick you up at Motohakone Port, after 19:30 still can contact them to arrange for pick up."

"The service was excellent. The hot springs were very enjoyable. They have different types of hotsprings (regular, carbonic acid, cold). The food was excellent. We were stuffed. The portion was huge and the variety was wide.  Hygiene was great. The room was spotless and the balcony was very romantic under the moon light. Well worth the money."

"A great hotel with quietness and space. We got upgraded. We had our private onsen. There is a room in 12/F to see mt Fuji. We accidentally left some items when we checked out and Daisuke Fujitsuka was very helpful. He assisted to our needs either patience and great service. He’s one of the best staff we have seen in there. Thanks."