Bar İçeren Hakone Otelleri

"Reception staff was excellent and courteous. Breakfast very limited and no variety. Had lot of difficulty in communication because of language barrier. Rooms looked tired and old in urgent need of renovation and upgrading. Toilet flush system didn’t work properly and sign posted as push the handle down hard. Shower control at ankle level and very old. How do the hotel expect guests to bend down to adjust the flow and temperature .  Room was not the worth money charged. Will not recommend to family or friends"

"Rooms are tidy and clean.  The staffs at restaurants are very good especially the grill serving our table.  She is from Taiwan and her name pronounce  “Q”? She is very detail and caring, very nice and pleasant. We stayed 2 nights, the dinner and breakfast menu are different and both are delicious!"

"Dear Hotel Team, I did not want to make these points of criticism public and therefore sent you an email on September 16, 2025. Since I have not received any response by October 1, 2025, I am now publishing my points of criticism. Thank you very much for hosting us from September 14 to 16 2025. Your service is so attentive and friendly - it was consistently perfect. Unfortunately, we experienced many shortcomings that I would like to point out to you. The room, unfortunately, was not clean. The sink siphon is yellow, and the bathtub on the balcony is full of residue from the thermal water. We found hair everywhere: on the floor, the bed, and the couch. I would expect a different hygiene standard in a 5-star hotel. The bed linen seemed old and had frayed edges and loose threads sticking out. It did not feel inviting to sleep in. On the terrace, the hanging chair had a hole that looked like it was caused by a cigarette. The wooden surfaces in the room showed a lot of wear and damage in many areas. Simply touching them up with a suitable marker or paint would already make them look newer and more high-quality. At the buffet, the water glasses were unfortunately very small. In the summer heat, I had to fetch four rounds of two glasses each at dinner to stay sufficiently hydrated. At the first breakfast, I got a cappuccino from the coffee machine. No milk came out, even though a staff member had just refilled it, and the remaining coffee tasted strongly of cleaning agent. The taste lingered in my mouth until the evening. I only took one sip and didn’t want to drink any more. On the first night, I was woken up by irregular beeping in the room. After a long search, I identified the safe as the source. The safe was irregularly entering codes on its own without any input. I tried to open it with my PIN - since our laptops were locked inside - but I couldn’t open it anymore. The error HOLD03 appeared, so I wanted to wait the three minutes for a new PIN entry. In the meantime, the safe entered codes again by itself and reactivated the HOLD03 timer. Luckily, I found a three-minute phase when the safe didn’t make an input on its own, and I was able to open it with my PIN. Out of lack of trust, I didn’t lock the laptops in the safe again. I kindly ask you to have the safe serviced and the defect repaired. Because of this, I unfortunately slept poorly and with the hygiene issues and the problems at the buffet, the overall stay was not enjoyable. A single problem would not make the stay worse, but the accumulation of issues put us off and does not correspond to a 5-star hotel charging ¥80,000 per night for a simple double room. I hope my feedback helps you and wish that you can resolve the problems easily and cost-effectively. Your service is on such a high level, and we truly appreciate that. Best regards"

"Room was huge with private hot tub. Breakfast and dinner, both have wide variety, but the food was not warm. The spread of alcohols were fancy. Located just 5 mins walk away is the cable car station, which was rather enjoyable. But super crowded, waiting time more than 45mins. And luckily, hotel provides shuttle bus service to nearest train station, with 3 timing slots. Took about 50 mins of bus ride."

"Otel, Hakone'nin dağlarında, Hakone'deki birçok ünlü otelden biraz daha içeride yer almaktadır. Otel çok büyük. Belki de dağın soğuk olmasından dolayı ağaçlar Hakone'nin diğer yerlerindeki ağaçlar kadar iyi değil. Gora İstasyonu'ndan otobüs veya taksiyle ulaşım oldukça kolaydır. Hakone Yumoto nispeten uzak bir mesafede olup taksiyle gitmenin bedeli yaklaşık 400 TL'dir. Otel bir bina ve 17-8 villadan oluşmaktadır. Daha önce sıradan bir odun sobası olan çift kişilik yatak odası ayırtmıştım, ancak tesise vardıktan sonra villaya yükselttim. Konaklamamdan çok memnun kaldım. Villanın olanakları nispeten eksiksiz, sessiz ve ormanın içinde yaşıyorsanız geceleri yıldızları görebilirsiniz. Mayıs Hakone Dağları'nda geceleri hala çok serin. Villada odun sobası yakmak harika bir duygu. Villanın açık hava kaplıca havuzu ve büyük bir avlusu var ama çiçek ve uçan böcekler yok, bu da biraz israf gibi görünüyor. Batı tarzı kahvaltısı enfes, zengin ve lezzetli, Batı tarzı akşam yemeği seti de bir o kadar lezzetli. Domuz etini sığır etiyle değiştirmek için ekstra ücret ödeyebilirsiniz. Her çeşit kuş türü ve ücretsiz kahve ve çay salonu mevcuttur. Şehirle barışık ve çok sessiz bir yer. Kısacası fiyatı ve sunulan ürün ve hizmetlerle kıyaslandığında parasının hakkını veriyor. Geceleri çok sessiz oluyor. Uyuyan insanları göremeyince güvenlik konusunda biraz endişeleniyorum. Tüccarın kapının güvenlik önlemlerini güçlendirmesini öneriyorum."

"Stayed in the room with private Onsen in April. The room was very big and facilities were great. We drove here with plans to visit Kawaguchiko and Gotemba, the location was good for us considering our mode of transport. The only issue we had was that the room was very hot. The heater was centralised and we could not adjust the temperature and was advised to open the window to cool the room down. Even though we opened the window, the curtains would limit the air from coming in which made the room feel a little like a sauna at times. I still give this place a big thumbs up but will reconsider coming back here because of the heating issue."

"A really lovely hotel, not though in a particularly nice location.  The hotel staff are superb, from your very first welcome to the wave on departure.   There are complimentary drinks available in reception up until 5.30pm and free shuttles to & from Gora.  The free shuttle bus to and from Odawara is also a bonus.  The rooms are pleasantly decorated with comfortable bed and pillows.  The onsen on the balcony was a nice addition.   Whenever we called reception to ask for something they responded instantly. The breakfast was amazing, so much choice with good quality food.   We ate in both evenings as there’s not much around.   Karen in the restaurant was a delightful member of staff, welcoming us back, remembering our drinks choices from the night before and chatting with us about our  next destination.   It’s a pricey hotel but of good quality and handy for going on the Hakone loop."

"The hotel overall is good, will recommend to my friends. Guestrooms: A bit old style, no USB port, had to bring travel adaptor (I am not sure that whether can borrow from hotel because I have brought the adapter) Public bath: It has indoor and open air pool, amenities are completely Breakfast : The breakfast at French restaurant ”Vert Bois” is delicious, it serves individually, not buffet style. Location : The walkway to attraction is uneven and doesn't have street light along the way, so it will be dangerous if you walk in rainy days or night, especially if you have kids. Services : The plus point is the shuttle bus, it can pick you up at Motohakone Port, after 19:30 still can contact them to arrange for pick up."

"The service was excellent. The hot springs were very enjoyable. They have different types of hotsprings (regular, carbonic acid, cold). The food was excellent. We were stuffed. The portion was huge and the variety was wide.  Hygiene was great. The room was spotless and the balcony was very romantic under the moon light. Well worth the money."

"My second stay in this hotel, staffs are friendly, foods are great. For those who is coming the first time, please take the train from station 51 and get off at station 55 (Kowakidani). From station 55, you can either 1) walk for 15 mins to the hotel Or 2) take the mini 10 seats shuttle bus from 2-5 pm (every 10-15 mins), just wait at the exit. If you need a pick up outside of this time, call the hotel and they will pick you up (a local Japanese phone number in the picture attached)"