Spa İçeren En İyi Ashigarashimo District Otelleri

"Dear Hotel Team, I did not want to make these points of criticism public and therefore sent you an email on September 16, 2025. Since I have not received any response by October 1, 2025, I am now publishing my points of criticism. Thank you very much for hosting us from September 14 to 16 2025. Your service is so attentive and friendly - it was consistently perfect. Unfortunately, we experienced many shortcomings that I would like to point out to you. The room, unfortunately, was not clean. The sink siphon is yellow, and the bathtub on the balcony is full of residue from the thermal water. We found hair everywhere: on the floor, the bed, and the couch. I would expect a different hygiene standard in a 5-star hotel. The bed linen seemed old and had frayed edges and loose threads sticking out. It did not feel inviting to sleep in. On the terrace, the hanging chair had a hole that looked like it was caused by a cigarette. The wooden surfaces in the room showed a lot of wear and damage in many areas. Simply touching them up with a suitable marker or paint would already make them look newer and more high-quality. At the buffet, the water glasses were unfortunately very small. In the summer heat, I had to fetch four rounds of two glasses each at dinner to stay sufficiently hydrated. At the first breakfast, I got a cappuccino from the coffee machine. No milk came out, even though a staff member had just refilled it, and the remaining coffee tasted strongly of cleaning agent. The taste lingered in my mouth until the evening. I only took one sip and didn’t want to drink any more. On the first night, I was woken up by irregular beeping in the room. After a long search, I identified the safe as the source. The safe was irregularly entering codes on its own without any input. I tried to open it with my PIN - since our laptops were locked inside - but I couldn’t open it anymore. The error HOLD03 appeared, so I wanted to wait the three minutes for a new PIN entry. In the meantime, the safe entered codes again by itself and reactivated the HOLD03 timer. Luckily, I found a three-minute phase when the safe didn’t make an input on its own, and I was able to open it with my PIN. Out of lack of trust, I didn’t lock the laptops in the safe again. I kindly ask you to have the safe serviced and the defect repaired. Because of this, I unfortunately slept poorly and with the hygiene issues and the problems at the buffet, the overall stay was not enjoyable. A single problem would not make the stay worse, but the accumulation of issues put us off and does not correspond to a 5-star hotel charging ¥80,000 per night for a simple double room. I hope my feedback helps you and wish that you can resolve the problems easily and cost-effectively. Your service is on such a high level, and we truly appreciate that. Best regards"

"A beautiful hotel sited beside a nice lake. Very good view and it has a nice public onsen. Service is good, food is good and nice big soft beds. The only bad thing is that it is very far from the major town. You have to drive out for food. Once you buy your snacks and drinks in advance, then it will be all good."

"We stayed at Byakudan and loved it. The staff were very kind and high quality of service. From the moment we walked in, we were attended to in great detail and provided excellent service and amenities. We stayed in the Jin Suite and it was very spacious, comfortable, clean and relaxing. The furnishings were a nice blend of Japanese and Western. The open air private onsen was large and private. Every dish in the Kaiseki dinner and breakfast were delicious. We will definitely come back to stay at Byakudan in Hakone Gora again!"

"Very modern Japanese hotel. It is quite new as it is refurbished 2 years ago. Very clean and the onsen in the hotel is very modern. They offer another onsen which is opposite the hotel, which is much bigger but older. Room is small but adequate enough with everything supplied. Free parking and outside is the bus stop for those taking public bus. Overall hotel is great but abit pricy."

"Absolutely love this place! The staff are very friendly, and the onsen is clean and well-maintained. There are 3 outdoor pools and 2 indoor pools, along with a steam room and sauna, which make for a relaxing experience. The facility is open for both day trips and overnight stays, but staying overnight is much better for a more chill and leisurely time. There’s a massage chair available, but it requires payment. Breakfast is also delicious and definitely worth it. The only downside is the location—it’s not very convenient and requires some walking. If you’re traveling light, it’s manageable. They do have a payable shuttle bus, but the timing isn’t great. Walking can be pleasant if the weather’s nice, or you can opt for a taxi. Overall, I’ll definitely book this place again for the relaxing atmosphere!"

"First, I was very happy to get such big Japanese-style room. It has 2 big rooms and much space. You can easily lie there if there are 8 of you. Hotel is kind of tired, but staff keeps it in a good condition. Dinner is a set menu, not kanseki. But it still was good. I was full and happy. Breakfast is a buffet. A bit about how to reach the hotel. There are shuttels from Hakone-Yumoto. It should cost 200 yen. They bring you to Okada hotel. But it's not your hotel. Stuff will give you a map and you need like 3 min to reach the right hotel. There are several onsens. Open and closed. All were good, warm. With good view on mountains. You can take yukata at the reception. And you need to make bed by yourself, but it's only cover mattress but sheet. Nothing difficult."

"The service was excellent. The hot springs were very enjoyable. They have different types of hotsprings (regular, carbonic acid, cold). The food was excellent. We were stuffed. The portion was huge and the variety was wide.  Hygiene was great. The room was spotless and the balcony was very romantic under the moon light. Well worth the money."

"Beautiful resort in the middle of a remote forest area, perfect for relaxation and connecting with nature. The rooms are cosy and clean. The breakfast was absolutely amazing, with chefs preparing freshly made dishes right in front of you! We did find a bug in the room but the hotel is in the middle of the nature so we didn't mind really. The onsen was ok but it was not mixed. Note that if you are not arriving by car and you have luggage, the hotel is uphill so better contact the staff in advance so they can arrange a pick up for you."

"Ailem bu otelde kalmaktan gerçekten keyif aldı! Personel güler yüzlü, nazik ve yardımsever. Oda temiz ve ferahtı ve odamızdan Fuji Dağı'nı görebiliyorduk. Bahçe geceleri çok güzel ve Fuji Dağı'nı izlemek için de harika bir yer. Açık büfe akşam yemeği harikaydı ve kaplıca deneyimini çok sevdik! Otel, çıkış yaptıktan sonra bizi en yakın Ubako istasyonuna götürmek için ücretsiz servis otobüsü bile sağladı. Kesinlikle tekrar burada kalmayı umuyoruz!"

"Great service provided by hotel okada , staffs was friendly and helpful , provided useful information of hotel hot springs bath facilities and restaurants for customer , transport service provided for traveling between hakone Yumoto train station and hotel for customer accessible to day tour around the region , highly recommended for a great holidays experience."