Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages close to 50 hotels, resorts and serviced suites including those under development in 29 cities across Asia, Oceania, North America and Europe.Pan Pacific Hotels Group comprises three brands: "Pan Pacific", PARKROYAL COLLECTION, and PARKROYAL. Located in the Historic Ancient Town area and adjacent to the Panmen Gate scenery spot, Pan Pacific Suzhou has easy access to a wide range of the city’s famous attractions. It makes convenient public transportation from the hotel with just 5 minutes’ walk to the Metro Line 4 Nan Men Station and Line 5 Xin Shi Qiao Station. The hotel holds exquisite features of scenic gardens, sculptured bridges, rushing water and towers to display the history and culture of this garden city in China. Each of the rooms and suites at the hotel offers you a refreshing garden view or the spectacular sight of the Panmen Scenery, even a view of famous Ruiguang Pagoda from some ones. All guestrooms feature high-speed Internet access, a work desk station and other conveniences for business and leisure travellers. Garden Brasserie is an all-day-dining restaurant offering a wide variety of Asian and Western dish for buffets and a la carte. Hai Tien Lo Chinese restaurant features authentic Suzhou cuisine, well-known Huaiyang cuisine and specialties from other parts in China. Guests can experience the hotel’s state-of-the-art fitness centre outfitted with latest equipment, picturesque outdoor swimming pool and temperature-controlled indoor swimming pool to rejuvenate your soul, as well as, Children Playroom.
"We truly love the vibe, the place, and the service. Even the small things like providing drinking water, they gave us 4 bottles for each night. The bed is too comfy made me not want to get up in the morning lol
Everything was perfect, especially considering how affordable it is something we couldn’t find anywhere else, even in Thailand.
The thing is we stayed there twice in a week! We first stayed for two nights and checked out on Tuesday, then went to Shanghai as planned. However, Suzhou completely stole my mom’s and my heart. We didn’t feel quite right in Shanghai anymore, so we decided to return to Suzhou and stay at Pan Pacific for one more night.🤣
Another thing I need to mention is how much I appreciate the help from the lovely concierge staff who took care of me from my first check-in. Her name is Ivy 郑明泽. I asked her for help with a personal issue, after i didn’t find the stuff i bought from some shops in Shanghai, and she kindly assisted me by contacting them and following up until I received my refund 🥹 Really grateful for her and Suzhou people.
We can’t wait to be back again!"