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Amazing customer service proficient in Chinese and English! Upgraded our single rooms to double room for free and was welcoming for a late 1am check-in time. Very clean and modern rooms with a delicious breakfast buffet. Staff willing to make coffee for us each morning, free umbrellas, a small garden courtyard to wind down, probably the best hotel I’ve ever stayed in for this price range! Highly recommend to anyone wanting to stay in the city but away from busy streets, tucked in near a temple and side street eateries yet only a 10 min taxi to popular attractions. One flaw: No designated car park for taxi. Have to walk 20 metres to a side street, not a big deal but please be aware as it might be hard to find. There is a sign but we didn’t notice at 1am haha. You’re in the right street if you see this entrance -＞

The hotel is located in the heart of Tianfu Square at the Lamborghini Center, making it extremely convenient to get around! The rooms are luxurious and spacious, with exquisite marble flooring, cleanliness, and no unpleasant odors. All necessary amenities are available, including a refrigerator, microwave, and washing/drying machine, which cater to daily needs. The Dyson hairdryer enhances the overall experience. The housekeeping staff are friendly, responsive, and meticulous in their cleanliness, ensuring that every corner is spotless. The overall design is elegant, the space is spacious and bright, and the living conditions are comfortable and stylish. It’s perfect for business trips or travels, and I highly recommend it!

Power Stone Hotel (Chengdu Kuanzhai Alley) is one of the most comfortable and beautiful hotel we have ever stayed so far except for one: the noise of construction besides the hotel. But got to say the noise only affected us on the day we checked in at 10am after a red eye flight. I did not even hear any noise for the rest of the stay since we went out in the morning and return in the evening. The hotel is hidden away from the main road but walkable. Feels like a little paradise away from the world. It uses smart home technology in the room - to draw curtains, to on/off the lights, to on/off the television, even to ask about time, weather, date, day etc. Quite fun to give instructions to 小石. The room is clean, with convenient layout and with amenities that we should have. The hotel also provides complimentary snacks for afternoon (6 types per room) and wearing hanfu experience. There’s also a 古琴performance from 5:30 to 8:00 in the hotel compound. The hotel staff are also the friendliest and most helpful. Check in and out was very smooth. Initially they offered us rooms at level 2 but as the rooms are next to the construction site, they offered to change our rooms to level 6. Fast response from staff to all our requests made through the chatgroup. The hotel has a laundry room with 2 washers and 2 dryers. One unknown fact we got to know was that the staff on the first shift each day would disinfect the washers and dryers. Provided assurance that our clothes would be clean. Overall, it has been a great stay for me and my mum. I would love to come back again.

We traveled as a group of three and chose the two-story bedroom. The location was very convenient — from Chengdu, we got off at Lidui Park Station, which is connected to the famous Bear Selfie spot. As soon as you exit the station, you’ll see the building shown in the photo, and the accommodation is on the 2nd floor of that building. The staff were very friendly and provided great service. The only small downside is that there is no elevator, so we had to walk up to the room. However, the staff kindly helped us carry our luggage, which we really appreciated. Upon check-out, we also received a small souvenir from the accommodation. If we have the chance to return, we would definitely stay here again. The surrounding area is very convenient as well, with restaurants, clothing shops, and convenience stores all nearby.

I wanted to share a heartfelt thank you to the wonderful team at Hyatt Centric The Ring Chengdu. This was the final stop on our China trip, and our experience here truly stood out - it was, without a doubt, the best customer service we received throughout our journey. While not all staff were fluent in English, those who communicated with us - both in person and via WeChat - were exceptionally thoughtful, attentive, and professional. From the moment we arrived, Cheng Cheng welcomed us so warmly. He kindly assisted with our luggage up to the lobby and our room, and his enthusiasm in welcoming us to Chengdu immediately made us feel at home. After helping us check in, he briefly stepped away but returned shortly after to offer us a room change he had proactively arranged, having noticed an unpleasant food odour in the original room. This level of care and attention to detail meant so much to us. Throughout our stay, he continued to check in on us with a super friendly smile whenever we crossed paths, always ensuring we were comfortable and enjoying our time. Thank you, Cheng Cheng! We would also like to thank James, who went above and beyond to help us with collecting our parcels - our first time ordering online in China. When our packages were diverted to a collection point, he personally accompanied us there and took the time to explain how the system works. This level of service is truly rare and it seemed so consistent with the whole team at this establishment. When one of our parcels was mistakenly picked up and opened by someone else, James and Echo, the duty manager, stepped in and liaised with the collection point to track it down and successfully retrieve it. Echo wanted to hand this item to us personally so that we could check the contents were in good condition. We were incredibly impressed and grateful. Echo also helped resolve a couple of delivery hiccups by assisting us in contacting courier customer service, ensuring everything was eventually delivered smoothly. Thank you, James and Echo! Last but certainly not least, our deepest thanks to Aggie. She was an absolute angel throughout our stay - so kind, approachable, and genuinely helpful. We are incredibly grateful for everything she did for us. She would help us with any issues promptly and nothing seemed like a hassle despite all the help we needed. When a couple of our deliveries couldn’t arrive before our departure, Aggie went out of her way to help arrange for the remaining parcels to be sent to us. Her care and dedication were truly exceptional and Hyatt Centric The Ring is so fortunate to have her as part of theteam! Thank you very much for everything, Aggie! The team’s thoughtfulness was evident in so many small ways as well - bringing parcels up to our room and even leaving a pair of scissors for us to use. These touches did not go unnoticed and made our stay all the more special. The breakfast was also excellent. If I were to offer any constructive feedback, it would be for housekeeping to pay a little more attention to detail in the bathrooms. That said, given the outstanding service we experienced, this was a very minor point, and I have no doubt it would have been promptly addressed had we raised it during our stay. Additionally, we found the laundry detergent used for the bath towels a little harsh and caused dryness for both my husband and me, though this was easily resolved with disposable cotton towels. Ultimately, it was the people at this hotel who made our stay so memorable. Their warmth, care, and professionalism far outweighed any minor issues. I would highly recommend this hotel and will certainly be recommending it to family and friends visiting Chengdu.

Good location 5 min from the metro in Tianfu Square. There is a swimming pool and has a nice breakfast buffet. Rooms are very clean and cosy.

服務：非常好👍，因為我連續住三晚，所以前台小姐姐在有一間低樓層房後想讓我住的舒適些就讓我出去溜達會把我安排在了酒店的高樓層（8樓） 衞生：新開的酒店，挺乾淨的，打掃衞生也很及時 環境：整個酒店樓層不高，蠻舒適，也安靜，而且交通非常便利。樓下就是一個小街區，對面是人民公園，徒步就能走到寬窄巷子景區，天府廣場，成都博物館。離地鐵站也很近，去哪都方便。不愛坐地鐵的小夥伴過個馬路在人民公園門口就很容易打到的士了。 設施：因為是新開的酒店，所以設施都很新，10樓還有早餐供應。要説稍稍有一點差火的地方就是感應馬桶每次掀蓋太猛，碰到牆體聲音太大了😂。

(For context, I was a black female solo traveller) Location On a long street with many restaurants and shops along the street and a self service ATM 5 -10 min walk away, including a small market in the mornings. It is a residential area, so you will most likely be the only foreigner, but people are extremely friendly and helpful, albeit the stares. The entrance faced the main road and was well lit. There is a flight of stairs that you will need to go up to get to the hostel area. If you have not tried hot pot, I would def recommend going to the Haichiniu Xianxianqie Beef Self service Hot Pot place which is around 5 mins walk down the road. Quite far from the centre of the city however it is extremely easy to get to. During the day, there is a close proximity to the underground around 10 min walk, and there is a bus that I took from the city centre to right outside the hostel door where the bus stop was. If you are going through the night/early morning, it is extremely easy to catch a taxi through apps and it is quite cheap (around 40- 70 yen) and the road is very well lit. I felt completely safe in the area. Service Chu, the hostel aunty is warm and helpful, and gives you a sense of being home away from home. This included being made some home made dumplings to celebrate Golden Week which tasted delicious! She gave recommendations on places to go and made sure that I kept safe when out. As another review said, it can be a bit difficult communicating if you don't know Chinese as no English at the hostel or around the area is spoken and it can get quite draining/ mentally challenging at times for us, however Chu still tried her best to communicate regardless and I really appreciated the effort. To get around this and to make your stay more enjoyable, I would be sure to have WeChat set up prior so you can use the chat translator and have your google translate app out ready. (N.B Make sure you are able to set up the account and get the WeChat validation/security text through your HOME sim/data roaming as opposed to attempting to set up your account on your E-sim which won't work). Facilities It is a hostel that provides what you need. The things that took my British head some time to get around was the shower situation and the bed; namely the shower as it was more typical of an advanced bidet than standard shower. However, it was kept exceptionally clean after my first day there and I did my part of keeping it clean by bleaching it down. The bed is quite sturdy, typical of Chinese beds, so I would recommend bringing a blanket or similar to lay on the mattress so you can get to sleep. There is an upstairs area where you can use the washing machine or wash your clothes by hand and an open area to hang dry your clothes. Make sure you have some cash ready to give to Chu to use the machine. There is a vending machine that you can buy snacks for using the your WeChat pay. There is a seating area at the top where you can sit down and eat, smoke and chat. Once you are used to the different products used (i.e remembering the slippers, using the shower etc.), it becomes second nature and a very comfortable stay (funny story: I was sitting on a desk chair outside my room and being use to the chairs in the UK being quite heavy, I swung myself around and ended up falling off the chair LOL!). Cleanliness Like I mentioned above, the hostel is kept exceptionally clean and I had no concerns around hygiene once I got used to the shower situation. The cleanliness is what I can say was a huge benefit to the hostel. Considering how large the place is and Chu is the sole host, it is kept evidently very clean and Chu will be sure to tell you to tidy up too lool. People in China are not a fan of strong smells/ fragranced things so you will not smell bleach or such products but after seeing a storage room, I can assure they are being used! The photos in the other reviews capture it exactly so you will not be surprised when coming to the place.

Good stay, room was clean and good amount of space. The staff were very friendly and helpful too. As some of the other reviews have said the soundproofing in some of the rooms are not the best as you can hear the rooms above having a shower which if you are a light sleeper can be annoying but it didn't bother us much (my parents also stayed at this hotel but on another floor and they had no such problems so maybe just room dependent)

Very nice location, fare price, room with nice condition, nice toilet and separate shower room. Got a special Xmas tree gift! Definitely will come back again